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Customer Service Data Entry

Kansas City, Missouri, United States
January 11, 2018

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Cynthia M Sutton •

Cell: 816-***-****

Qualification Highlights

●Mediation and problem solving skills.

●Work well as a team member or independently.

● Resourceful, energetic, competent, multi-task and results-oriented.

●Highly experienced in Data Entry with accuracy.

●Received numerous honors, including Employee of the Month, and Customer Service award.

●Maintained medical records, receiving commendations for thoroughness and accuracy in completion of reports and patient documentation.

●Interpreted test results, collaborated with physician preceptor as needed, and identified and validated diagnosis.

●Efficiently operated copy and fax machines to reduce equipment misuse.

● Received numerous accolades and letters of appreciation from customers and visitors.

● Assisted with transition to new phone system by verifying standard procedures.

●Typed documents at a rate of 45 WPM with 99% accuracy.

●Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

●Reputed as a competent trouble-shooter; customers were prepared to wait in line for a considerable time confident that issues would be thoroughly investigated and resolved.

●Accounts Receivable/Payable -Payments; daily deposits

reconciliation, invoicing, and. batching

●Bank experience pulling and researching credit card statements

● Assist Inspectors with Entry of Inspection Reports

Areas of Experience

Office Management. Data Entry. Insurance Terminology. Confidential Correspondence and Data. Customer Service.

●Reduced average processing time by 100% using standard protocols for order processing.

●Recorded, organized, and communicated customer feedback to provide management with data for decision making

●SharePoint, ProjectWise and IBM Notes, EPIC, UNIX, Kronos, Access.

●Revenue cycle management

●Advance computer skills

Employment History

Staffing Agencies (Various contract positions)

Siemens-Penton Media (compaines)

2/2017 -Present

Customer Service, Data Entry Tech., Business Analyst.

New York Life Insurance (US TECH)

9/2016 -10/2016

Leawood KS

Customer Service/Administrative Asst.

Scanned/Index Commerical insurance documents and policy information.

Kemper Insurance


Kansas City Mo

Administrative Assistant

Prepared weekly spreadsheets. Overseen status of projects by continually gathering information and following-up with directors and staff. Provided limited policy information. Accounts receivable of premiums received Applied premiums, . Researched and analyze. Entry of applications for underwriting department. Scanned /index documents

Top Resources (St Luke’s Plaza)

Kansas City, MO

Patient Intake/Scheduler

2/2016 - 10/2016

Schedule inpatient appointments, verify demographics and health insurance eligibility with the use of EPIC. Collect payments for services, create and edit appointments. Greet customers. Data entry.

City of Kansas City MO Health Dept. Top Resources Overland Park Ks


Admin Assistant/ EPH

Front Desk (Greet Customers) Answer departmental questions. Prioritize and Organize workloads

Advance Computer knowledge

Ability to Collect and Analyze

Assist Management with daily task.

Daily deposits

Accounts receivable

Kansas City Mo

Public Schools Kansas City, Missouri

Customer Service/Dispatcher (seasonal)

7/2013 -7/2014 Assisted school board with bus routes, and replacement. Inbound calls.

Qualstaff (UMB Bank), Kansas City, Missouri

Card Service Assistant/Data Entry


●Data entry


●Assist legal department

United BioSource Corp, Kansas City, Missouri Operations Specialist I & II


●Data entry (lead)

●Assisted Preject Managers with special projects

●Create and edit spreadsheets

●Run reports

●Organize, coordinate, and set-up meetings

Liberty Mutual Insurance

Kansas City, Missouri

Disability Case Manager



Southeast High School, Kansas City, Missouri 1985 H.S. Diploma

Park University, Parkville, Missouri


Associate of Arts (Healthcare MGMT)

130 credit hours

Administrative Skills

•Data Entry

•Customer Service

•Confidential Correspondence and Data

•Insurance Terminology


Dispatcher, Education, Kansas City, Missouri, 2012 to 2014. Contacted students to schedule appointments with faculty. Devised a system to manage student contact information and organize messages between students and faculty. Designed standard input form to ensure consistent and complete data entry.


Top Customer Service Award, Liberty Mutual, Kansas City, Missouri, 2003 to 2006. Award for displaying top customer service skills.


Baptist Hospital, Kansas City, Missouri 2002 to 2003

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