Manager General

Profile Summary

Certified on a program on Strategies for High Profit Business with nearly 18 years of rich experience in Hotel Operations. Skilled in maintaining service standards / operational policies; planning and implementing effective control measures to reduce running costs of the unit. Nurtured and led different development teams in sourcing, managing and implementing new opportunities across different hotel businesses. Proficiency in devising and implementing optimum business strategies to enhance new business, quality standards across all departments, such as Housekeeping, F&B, Front Office, Guest Servicing, CRM, and so on.

Steered improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new concepts, and so on. Proven skills in providing an end-to-end solution right from developing to successfully launching the hotels. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the units. An enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal.

Core Competencies

Notable Accomplishments Across the Career

Orchid Hotel and Convention Centre

Successfully increased:

oBanquet revenue by 100% by implementing segment wise strategies

oRoom occupancy by 10% by attracting more residential conferences and training programs

oThe number of weddings to 58 from 36 with an average billing of INR 18 lacs of each wedding

Contributed in organizing events like:

oDandiya, Holi, International Ayurveda conference, Times property show where average footfall was more than 2500 per day

oFashion Show, Radio Mirchi Post Award show attended by the elites of the society

Hotel Ramanashree

Credit of:

oIncreasing the occupancy percentage from 30% to 70%

oMaintaining consistency in ARR

oEnsuring the maintenance of GSI by 88%

oReducing cost on light, heat and power by 20% by upgrading technology and system

Bagged the Certificate of Excellence by Trip Advisor continuously 3 years 2012, 2013 and 2014

Casa de Bengaluru

Opened the property successfully and reached break even within five months of operation of the hotel

Steered in positioning the hotel in top 40 hotels on trip advisor out of 500 hotels in Bangalore

Sterling Living Space Pvt. Ltd., Bangalore

Excellence in maintaining 85% of occupancy throughout the year

Attracted many expats of an average stay 9 months and secured 25% of total occupancy

Skill Set

Career Timeline

(since 2000)

Organisational Experience

Since June’17 : Self Employed

Nov’15 – May’ 17: Eastin Easy, Kolkata (Now Howard Johnson) as General Manager

Role:

Spearheading the opening activities of 2 hotels in India in 2016

Managing pre-opening activities, preparing pre-opening budget, annual operating plan, recruitment, training, setting up SOP, Pre-opening marketing plan and sending reports to VP – Pre Opening and Operation

Dec’14 – Oct’15: Orchid Hotel and Convention Centre, Pune as Deputy General Manager

Role:

Creating new avenue to maximize revenue and positioning well the hotel in its segment

Studied the expenses on regular basis to keep the gross operating expenses under control

Prepared strategies for all revenue generating departments and implementing those to generate positive output

Collaborated with the management and sending all required reports

Ensured guest satisfaction and responding to audits to ensure achieving continual improvement

Previous Experience

May’09 – Nov’14: Hotel Ramanashree, Bangalore as General Manager

Jan’08 – Feb’09 : Casa de Bengaluru as General Manager

Jul’07 – Jan’08: Sterling Living Space Pvt. Ltd., Bangalore as General Manager

Oct’03 – Jul’07: Hotel Ashraya International, Bangalore as F & B Manager

Mar’00 – Sep’03: Hotel Landmark, Gwalior as Assistant F & B Manager

Sep’98 – Feb’00: Hotel Dynasty Guwahati as Captain

Part-time Experience

I.H.M., Gwalior as Part-time Lecturer - Food & Beverage Service

Academic Details

Entrepreneurship 101: Who is your customer from MIT(Online) in 2014

Executive Education Program (Innovation in Business Model & Strategies for High Profit Business) from Indian Institute of Management, Bangalore (IIMB) in 2013

B.Sc. (Catering Science) from Bharathiar University, Coimbatore in 2013

Diploma (Hotel Management) from I.I.A.S. School of Hotel & Tourism Management in 1998

Personal Details

Date of Birth: 4th September 1977

Languages Known: English, Hindi and Bengali

Address : 186, 9A, S.V Road, Birati, Kolkata - 700051

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