Customer Service Sales
Resume:
MARY SELMI
Southington, Connecticut 06489
*******@*******.***/Phone: 860-***-****
Customer Service Professional
Administrative Support • Excellent Telephone Skills • Problem-Solving
A polished, proven, multi-talent customer service professional – who has built a career helping businesses improve customer retention, relations, satisfaction and referral business. Proven ability to present a first class impression of a company to customers and vendors, working effectively with all departments and levels of an organization. Exceptional multi-tasker – thrives in a dynamic, deadline-driven environment. Extensive experience working with senior management. Innovative; solution-oriented; excellent problem-solver.
Core Competencies
Customer Service
Collaboration
Project Management
Customized Quotations
Inside Sales
Confidentiality
Relationship Management
Contract Review
Account Management
Team leader
Multi-tasking
Conflict Resolution
Technical Skills
Microsoft Office: MS Word, Excel experience along with AS-400, AX, Syteline, Epicor, Oracle & E2.
Experience: 2017-Present
Morgan Advanced Materials
Manufacturer of Graphite Products
Customer Service Rep
Order Entry, filing, emailing confirmations, customer portal maintenance, and releasing orders to be shipped.
Interacting with shipping.
Experience: 2017-2017
Bicron Electronics
Manufacturer of Solenoids & Transformers
Customer Service
Answered inbound calls, order entry, quoting, order tracking, expediting, Return Material Authorizations, creating
part numbers, credit approvals, and problem resolution. Interacted continuously and effectively with engineering, production, purchasing, shipping, plating, quality control, distributors, and regional managers.
Experience:
2016-2017
Bolton Aerospace-Pas Technologies
Manufacturer of Aerospace Products
Customer Service/Purchasing Representative
Provide superior customer service to customers.
Order Management, RFQ’s with updated revisions and specs per the customer’s Index and Portal.
Order entry, shipping, purchasing, order tracking, invoicing, review/modify travelers to establish processes and enter purchase orders for the outside processes.
Providing order/vendor/production status at morning production meetings.
Interacting with the GM, engineers, outside vendors, and corporate managers on a daily/weekly basis.
Stepping Up to Meet the Challenge– As a new hire I was required to enter purchase orders and learn Oracle with minimal training. Expected to take on the purchasing responsibilities while the other CSR was on vacation.
Purchasing and customer service are my primary functions. Daily, I order factory supplies while performing my customer service duties. In the absence of an MRP system I correspond with Quality, Production, and the GM.
Experience: 2016-2016
Ebm-papst-Farmington, Ct
Manufacturer of fans, gas blowers, and motors.
Customer Relations Representative
Provide superior customer service to consumers and distributors.
Maintain expertise in company and competitive products and services. Assist with inbound
communication, order entry, quoting, order tracking, expediting, return material authorizations,
Interacting with market managers, sales managers, engineers, accounting, shipping, and production
planners, and purchasing.
Data entry also includes creating/modifying new customer accounts and accounting paperwork.
Stepping Up to Meet the Challenge- As a new hire, I was required to complete several different training programs and learn product line within a specified time frame. After 2 weeks I was working independently and was given a large territory. I exceled in training and was confident that I could handle the daily tasks and responsibilities. I have gone above and beyond my supervisors expectations.
Experience: 2015-2016
Lyman Products-Middletown, Ct
Manufacturer of gun and reloading accessories.
Customer Service/Call Center
Provide customer service and technical assistance in a fast paced call center.
Maintain expertise in company and competitive products and services. Assist with inbound
communication, order entry, quoting, order tracking, expediting, return material authorizations,
problem resolution, engineers, and managers on a daily basis.
Educate customers on the application of the new products.
Data entry also includes creating new customer accounts and processing credit cards.
Stepping Up to Meet the Challenge– As a new hire, was required to complete several training programs and learn product line within a specified time frame. Co-workers were overwhelmed managing extra territories. Exceled in training, and convinced supervisor of readiness for territory even though training was not completed. I have gone above and beyond the expectations of my supervisors by meeting the daily metrics in call volume and duration.
Experience:
MOTT CORPORATION – Farmington, Connecticut 2012-2015
The World's Premier Manufacturer of Diverse Porous Metal Products
Customer Service/Inside Sales
Perform combined inside sales, sales support and customer service functions in a fast-paced professional environment. Utilize a consultative, service-oriented sales process, identifying prospect needs and fulfilling them through Mott’s extensive product line. Educate customers and distributors in the application of product, product updates, delivery issues, technical issues. Maintain expertise in company and competitive products and services. Assist with inbound communication, order entry, quoting, order tracking, expediting, return material authorizations, creating part numbers, problem resolution and administration. Work with Engineering Services Team to create and sell development services. Communicate with engineering, production, purchasing, shipping, quality control, outside sales reps, distributors, and regional managers.
Driving Increased Sales – Collaborate with distributors to ensure their accountability for meeting sales goals while providing product modifications, delivery timing, literature, product improvements, and technical support.
Stepping Up to Meet the Challenge/Progression and Promotion – As a new hire, was required to complete several training programs and learn product line within a specified time frame. Co-workers were overwhelmed managing extra territories. Exceled in training, and convinced supervisor of readiness for territory even though training was not completed. Was given territory including the Midwest and West Coast of U.S., Canada, Asia and the Middle East. Successfully managed the territory and was given additional product line while maintaining customer portals. Currently learning another product line and training the new employee.
Experience: 2000-2009
RAF ELECTRONIC HARDWARE C/O MW INDUSTRIES – Seymour, Connecticut
The Nation's Leading Supplier of Electronic Hardware in SAE and Metric Dimensions to a Variety of Industries
Customer Service/Inside Sales Representative
Answered inbound calls, order entry, quoting, order tracking, expediting, Return Material Authorizations, creating
part numbers, credit approvals, and problem resolution. Interacted continuously and effectively with engineering, production, purchasing, shipping, plating, quality control, outside sales reps, distributors, and regional managers.
Skill Development – Strengthened communications, operational and service skills. Worked with client organizations across a range of industries, including: electronics, computers, telecommunications, medical, military, automotive, aerospace and alternative energy.
Recognized for Exceptional Performance: Within first three weeks on the job, was given full accountability for providing quotes and order entry. Within six months on the job, recognized for exceptional performance – given Key accounts to manage and recruited to assist in mentoring less experienced coworkers.
Experience:
AMATOM C/O NEW HAVEN MANUFACTURING – New Haven, Connecticut 1990-2000
Manufacturer of Electronic Hardware for Manufacturers & Assembly Markets; Merged with Carey Manufacturing in 2003
Answered inbound calls, order entry, quoting, order tracking, expediting, Return Material Authorizations, creating
part numbers, credit approvals, and problem resolution. Interacted continuously and effectively with engineering, production, purchasing, shipping, plating, quality control, outside sales reps, distributors, and regional managers.
Skill Development – Strengthened communications, operational and service skills. Worked with client organizations across a range of industries, including: electronics, computers, telecommunications, medical, military, automotive, aerospace and alternative energy.
Recognized for Exceptional Performance: Within first three weeks on the job, was given full accountability for providing quotes and order entry. Within six months on the job, recognized for exceptional performance – given Key accounts to manage and recruited to assist in mentoring less experienced coworkers.
KEY STRENGTHS
Excellent analytical, communication, client service and team-building skills. Extremely well-organized – with a track record of continuously improving quality, efficiency and productivity. Extremely professional self-presentation, with a high level of etiquette, diplomacy, and attention to detail. Fully prepared to help an organization achieve new levels of customer service excellence. I have also held 2 management positions.
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