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Customer Service Sales

Location:
Southington, Connecticut, United States
Salary:
38,000
Posted:
January 10, 2018

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MARY SELMI

** ***** *****

Southington, Connecticut 06489

ac3zkk@r.postjobfree.com/Phone: 860-***-****

Customer Service Professional

Administrative Support • Excellent Telephone Skills • Problem-Solving

A polished, proven, multi-talent customer service professional – who has built a career helping businesses improve customer retention, relations, satisfaction and referral business. Proven ability to present a first class impression of a company to customers and vendors, working effectively with all departments and levels of an organization. Exceptional multi-tasker – thrives in a dynamic, deadline-driven environment. Extensive experience working with senior management. Innovative; solution-oriented; excellent problem-solver.

Core Competencies

Customer Service

Collaboration

Project Management

Customized Quotations

Inside Sales

Confidentiality

Relationship Management

Contract Review

Account Management

Team leader

Multi-tasking

Conflict Resolution

Technical Skills

Microsoft Office: MS Word, Excel experience along with AS-400, AX, Syteline, Epicor, Oracle & E2.

Experience: 2017-Present

Morgan Advanced Materials

Manufacturer of Graphite Products

Customer Service Rep

Order Entry, filing, emailing confirmations, customer portal maintenance, and releasing orders to be shipped.

Interacting with shipping.

Experience: 2017-2017

Bicron Electronics

Manufacturer of Solenoids & Transformers

Customer Service

Answered inbound calls, order entry, quoting, order tracking, expediting, Return Material Authorizations, creating

part numbers, credit approvals, and problem resolution. Interacted continuously and effectively with engineering, production, purchasing, shipping, plating, quality control, distributors, and regional managers.

Experience:

2016-2017

Bolton Aerospace-Pas Technologies

Manufacturer of Aerospace Products

Customer Service/Purchasing Representative

Provide superior customer service to customers.

Order Management, RFQ’s with updated revisions and specs per the customer’s Index and Portal.

Order entry, shipping, purchasing, order tracking, invoicing, review/modify travelers to establish processes and enter purchase orders for the outside processes.

Providing order/vendor/production status at morning production meetings.

Interacting with the GM, engineers, outside vendors, and corporate managers on a daily/weekly basis.

Stepping Up to Meet the Challenge– As a new hire I was required to enter purchase orders and learn Oracle with minimal training. Expected to take on the purchasing responsibilities while the other CSR was on vacation.

Purchasing and customer service are my primary functions. Daily, I order factory supplies while performing my customer service duties. In the absence of an MRP system I correspond with Quality, Production, and the GM.

Experience: 2016-2016

Ebm-papst-Farmington, Ct

Manufacturer of fans, gas blowers, and motors.

Customer Relations Representative

Provide superior customer service to consumers and distributors.

Maintain expertise in company and competitive products and services. Assist with inbound

communication, order entry, quoting, order tracking, expediting, return material authorizations,

Interacting with market managers, sales managers, engineers, accounting, shipping, and production

planners, and purchasing.

Data entry also includes creating/modifying new customer accounts and accounting paperwork.

Stepping Up to Meet the Challenge- As a new hire, I was required to complete several different training programs and learn product line within a specified time frame. After 2 weeks I was working independently and was given a large territory. I exceled in training and was confident that I could handle the daily tasks and responsibilities. I have gone above and beyond my supervisors expectations.

Experience: 2015-2016

Lyman Products-Middletown, Ct

Manufacturer of gun and reloading accessories.

Customer Service/Call Center

Provide customer service and technical assistance in a fast paced call center.

Maintain expertise in company and competitive products and services. Assist with inbound

communication, order entry, quoting, order tracking, expediting, return material authorizations,

problem resolution, engineers, and managers on a daily basis.

Educate customers on the application of the new products.

Data entry also includes creating new customer accounts and processing credit cards.

Stepping Up to Meet the Challenge– As a new hire, was required to complete several training programs and learn product line within a specified time frame. Co-workers were overwhelmed managing extra territories. Exceled in training, and convinced supervisor of readiness for territory even though training was not completed. I have gone above and beyond the expectations of my supervisors by meeting the daily metrics in call volume and duration.

Experience:

MOTT CORPORATION – Farmington, Connecticut 2012-2015

The World's Premier Manufacturer of Diverse Porous Metal Products

Customer Service/Inside Sales

Perform combined inside sales, sales support and customer service functions in a fast-paced professional environment. Utilize a consultative, service-oriented sales process, identifying prospect needs and fulfilling them through Mott’s extensive product line. Educate customers and distributors in the application of product, product updates, delivery issues, technical issues. Maintain expertise in company and competitive products and services. Assist with inbound communication, order entry, quoting, order tracking, expediting, return material authorizations, creating part numbers, problem resolution and administration. Work with Engineering Services Team to create and sell development services. Communicate with engineering, production, purchasing, shipping, quality control, outside sales reps, distributors, and regional managers.

Driving Increased Sales – Collaborate with distributors to ensure their accountability for meeting sales goals while providing product modifications, delivery timing, literature, product improvements, and technical support.

Stepping Up to Meet the Challenge/Progression and Promotion – As a new hire, was required to complete several training programs and learn product line within a specified time frame. Co-workers were overwhelmed managing extra territories. Exceled in training, and convinced supervisor of readiness for territory even though training was not completed. Was given territory including the Midwest and West Coast of U.S., Canada, Asia and the Middle East. Successfully managed the territory and was given additional product line while maintaining customer portals. Currently learning another product line and training the new employee.

Experience: 2000-2009

RAF ELECTRONIC HARDWARE C/O MW INDUSTRIES – Seymour, Connecticut

The Nation's Leading Supplier of Electronic Hardware in SAE and Metric Dimensions to a Variety of Industries

Customer Service/Inside Sales Representative

Answered inbound calls, order entry, quoting, order tracking, expediting, Return Material Authorizations, creating

part numbers, credit approvals, and problem resolution. Interacted continuously and effectively with engineering, production, purchasing, shipping, plating, quality control, outside sales reps, distributors, and regional managers.

Skill Development – Strengthened communications, operational and service skills. Worked with client organizations across a range of industries, including: electronics, computers, telecommunications, medical, military, automotive, aerospace and alternative energy.

Recognized for Exceptional Performance: Within first three weeks on the job, was given full accountability for providing quotes and order entry. Within six months on the job, recognized for exceptional performance – given Key accounts to manage and recruited to assist in mentoring less experienced coworkers.

Experience:

AMATOM C/O NEW HAVEN MANUFACTURING – New Haven, Connecticut 1990-2000

Manufacturer of Electronic Hardware for Manufacturers & Assembly Markets; Merged with Carey Manufacturing in 2003

Answered inbound calls, order entry, quoting, order tracking, expediting, Return Material Authorizations, creating

part numbers, credit approvals, and problem resolution. Interacted continuously and effectively with engineering, production, purchasing, shipping, plating, quality control, outside sales reps, distributors, and regional managers.

Skill Development – Strengthened communications, operational and service skills. Worked with client organizations across a range of industries, including: electronics, computers, telecommunications, medical, military, automotive, aerospace and alternative energy.

Recognized for Exceptional Performance: Within first three weeks on the job, was given full accountability for providing quotes and order entry. Within six months on the job, recognized for exceptional performance – given Key accounts to manage and recruited to assist in mentoring less experienced coworkers.

KEY STRENGTHS

Excellent analytical, communication, client service and team-building skills. Extremely well-organized – with a track record of continuously improving quality, efficiency and productivity. Extremely professional self-presentation, with a high level of etiquette, diplomacy, and attention to detail. Fully prepared to help an organization achieve new levels of customer service excellence. I have also held 2 management positions.



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