Customer Service Manager

Thomas J. Glaser

**** *. ****** ***** 847-***-****

Inverness, Illinois, 60067 ******@*****.***

Career Summary

Highly accomplished, results-driven senior professional with more than 20 years of C-level experience in leadership with demonstrated success in executing organizational change, revenue enhancements and cost reduction strategies. Self-motivated, bottom-line oriented executive with a passion for process improvement to optimize productivity and profitability. Proven negotiation skills in implementing capital financing programs and multimillion dollar contracts. Possesses inclusive leadership style recognized for building teams and achieving organizational plans with all levels of staff and management.

Areas of Expertise

Budgeting/Forecasting

Budget-to-Actual Variance Analysis

Building Consortiums to Lower Operating Costs

Cash Flow Analysis

Create and Execute Organizational Operating Plans

Customer Service Focus

Generation of Monthly Board Meeting Reports Achievement

Generation of Monthly Operating Statements and Balance Sheets

Identify and Allocate Resources

Oversee Maintenance and Facility Modifications and Equipment Repair

Problem Solving and Change Management

Provide Capital for Construction Projects

Team Building

Use of Technology to Improve Safety and Security

Strategic Partnerships

Growth and Expansion Strategies

Working Capital Management

Professional Experience

Senior Vice President Administration & Treasurer, College of DuPage, Glen Ellyn, Illinois

May 2009 to September 2015

Member of the Executive Management Team reporting directly to the President. Responsible for the core non-academic service functions of Business Services, Construction Planning & Development, Facilities Operations, Finance, Police Department and Risk Management.

College of DuPage is dedicated to serving the diverse higher educational, civic and cultural needs of the residents of Community College District #502. With approximately 29,000 students enrolled each semester, College of DuPage is the second largest provider of undergraduate higher education in Illinois; second only to the University of Illinois.

Increased the unrestricted fund balance to approximately $195 million in FY2015 from $59 million in FY2009 through conservative financial management, while adding 70 new programs of study, providing all employees with above market salary increase and completing extensive construction/renovation projects that make the oldest building on campus from 2009.

Issued $168 million in general obligation bonds to support major expansion of facilities, renovation of multiple teaching and learning facilities, equipment and economic development initiatives.

Managed over $550 million of new construction projects that includes the Homeland Security Education Center, Culinary and Hospitality Center, Student Services Center and Campus Maintenance Center, as well as renovation of the Berg Instructional Center, McAninch Arts Center, Physical Education Center, Seaton Computing Center, Student Resource Center (Library and adjacent areas), and demolition of several temporary buildings on the west side of campus for future site development.

Received “Aaa/AAA” ratings by Moody’s and Standard & Poor’s, respectively.

Implemented a new Hyperion Budget System to improve data collection; analyses and metrics of budgetary units within the College.

Implemented a paperless finance environment, including registering more than 4,000 vendors to receive ACH payments rather than paper checks, requiring vendors to provide electronic invoices directly to Accounts Payable and implementing debit cards for student refunds.

Reconstituted the College’s 403(b) and 457(b) Deferred Compensation Plans to establish new governance structure and consolidate fund offerings under a single third party administrator.

Chief Financial Officer, County of Cook, Illinois

September 1995 to May 2009

Served as the senior financial manager and advisor to the President of the Cook County Board of Commissioners. 1995 -2010. Cook County is the second largest county government in the United States with 26,000 employees and an annual budget in excess of $3 billion.

Responsible for fiscal policies and practices which led to seven separate upgrades in the County’s bond ratings for the first time in more than 25 years to AA/Aa2/AA with Fitch, Moody’s and Standard & Poor’s, respectively.

Implemented a new $23 million County-wide financial management Enterprise Resource Planning (ERP) system on-time and on-budget. Modules implemented included general ledger, payroll, budget, purchasing, fixed asset accounting, inventory, human resource and capital projects.

Issued more than $4 billion in tax-exempt and taxable general obligation and revenue bonds that reduced financing costs by more than $94 million.

Implemented performance measurements to assign budgetary responsibility and accountability for expenditures and resource allocations for each of the County’s budgetary units.

Vice President, First Chicago Corporation, Chicago, Illinois

June 1984 to September 1995

Bank holding company with the 11th largest commercial bank in the United States with more than $65 billion in assets. Responsible for planning, marketing and business development activities to not-for-profit target market customers and prospects. Direct report to the Senior Vice President/Head Public Banking Department.

Structured both tax-exempt and taxable bond issues in excess of $300 million, including negotiating credit enhancement, bond purchase agreements and rating agency presentations

Served as financial advisor to a multi-hospital system in their divestiture of a $40 million medical manufacturing and supply company, including price analysis, financial projections and due diligence.

Structured a $50 million securitization of health care receivables for a major health care system; the first securitization of receivables completed by First Chicago Corporation for a not-for-profit institution.

Maintained the credit quality of a $500 million loan portfolio with zero losses by analyzing the financial statements, operating budgets and strategic plans of more than 100 not-for-profit organizations.

Special Projects Accountant, Walter E. Heller & Company, Chicago, Illinois

August 1981-June 1984

A highly diversified commercial finance company specializing in factoring, commercial real estate, lending and highly leveraged transactions. Responsible for the monthly closing and consolidation of the major domestic and international operating units of the Corporation. Responsible for the interpretation and presentation of the financial results to the Chief Financial Officer and working with auditors for the annual internal and external audits. Direct report to the Corporate Controller.

Served as the lead accountant in working with external management consultants to develop a methodology for allocating corporate overhead and interest expense to subsidiaries based upon each entity’s level of funded debt.

Designed and implemented a corporate-wide financial control system that was used by the Chief Financial Officer to analyze the monthly operating performance of subsidiaries.

Regulation Examiner, Federal Reserve Bank of Chicago, Chicago, Illinois

May 1979 to August 1981

The central banking system through which the federal government regulates depository institutions that it charters.

Examined banks for compliance with Federal Reserve Board regulations and procedures and communicated those results to senior bank management and board members, as well as Federal Reserve Bank management.

Education

Master of Business Administration, University of Illinois at Chicago, Chicago, Illinois

Bachelor of Science, Finance; Minor, International Business, Northern Illinois University

Awards/Recognition

Daily Herald Business Ledger - Chief Financial Officer of the Year 2013

President, Government Finance Officers Association, 2006-2007

Fellow in the Healthcare Financial Management Association

References

References are available on request.

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