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Customer Service Assistant

Location:
New York, New York, United States
Posted:
January 10, 2018

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Resume:

Alphanso England

Brooklyn, NY ©917-***-**** ac3zgf@r.postjobfree.com

EDUCATION

Berkeley College New York, NY

Bachelor of Business Administration Degree, June 2013 Major: Fashion Marketing & Management, GPA: 3.5

Relevant Courses: Fashion Forecasting, Menswear/Womenswear Marketing, Visual Merchandising, Product Lifecycle Planning, Merchandise Planning and Buying.

Awards & Achievements

Award for superior promise and achievement in the visual arts

Certificate of Award earned for highest average in Mathematics

PROFESSIONAL EXPERIENCE

Jessica Simpson (ONE JEANSWEAR GROUP) New York, NY

Production Assistant September 2015 - Currently

Utilized SAP system to create and alert Purchase Orders. Also use PLM program to account for samples and organize product information.

Use WIP reports chart to monitor production process.

Communicate with Design, Sales, Tech team and overseas vendors on any discrepancies involving all apparels, Purchase orders, and Embroidery approvals.

In charge of ordering all samples (AD, TOP, FIT, Approval, Photo shoot).Making sure they arrive on time; and deliver samples to appropriate department.

BANANA REPUBLIC New York, NY

Production Assistant January 2015 - June 2015

Assist Production Manager & Support department in day to day functions. Communicate with oversea vendors.

Organize PLM software & ACT system. Data entry; creating BOM’s for new and existing products.

Ship all packages containing garment samples, lab dips, tech packs, fabric, etc. to vendors.

Track proto samples, sales samples, and fit samples for each season and communicate with Product Development

TOMMY HILFIGER New York, NY

Sample Sale Assistant October 2014 - December 2014

Prepare merchandise for sample sale, and wrote purchase order sheet for customers

THE NORTHFACE New York, NY

Freelance Showroom Operation Assistant May 2014- August 2014

Scheduled meetings with buyers and making sure buyer order are received. Checking up with vendor and making sure samples are delivered on time.

Created visual display in showroom that enhances the brand’s image.

Prepare materials for weekly presentations of new product launches. At same time creating a clean and safe environment, and inventor control

NAUTICA VF SPORTSWEAR INC. New York, NY

Menswear Buyer Intern April 2013 - July 2013

Prepared markdown projection for all product class in weekly markdown meetings.

Created spreadsheets on weekly markdown for the past 3 years; served as great reference for the buyers.

Organized and maintained an assortment of new and old season samples on a daily basis.

Analyzed weekly performance sheets to located best and worst sellers to be pulled and tagged for weekly meetings.

Used DESL software to enter weekly projections units and sell through

Menswear Designer Intern

Designed cads and made alteration to cads. Performed market research to spot new trends against competitors.

Assisted in writing tech pack for unfinished garments being sent to manufactures.

Setup design/sku broads and presentation materials for daily meetings with managers, production and buyers.

Maintained an organized assortment of unfinished samples. Provide administration assistance to all departments

ANN TAYLOR LOFT New York, NY

Stock Clerk/Cashier October 2009 - March 2013

Handled cash and credit transactions while providing friendly checkout service.

Demonstrated exceptional Customer service by monitoring phone calls and resolving consumer concerns.

Assisted in Sales department answering customer’s inquiries, and styling them as well.

Organized Stock inventory by style and size and maintained cleanliness of each products

TRUCE HARLEM CHILDREN’S ZONE New York, NY

Counselor June 2007- September 2009

Served as a counselor to young children in summer program. Tutored children in the area of Math/Sci & Reading.

Supervised on field trips by mentoring the children’s activities, and creating a safe environment for them.

Produced Fashion/Talent Shows, producing music videos, and organizing every event

ADDITIONAL SKILLS

Emotional Intelligence,, Fashion Designer, Adobe Illustrator, Hand sketching, Data Analysis, PLM software, ACT system, The Ability to learn from my mistakes, WordPress, Microsoft Outlook, Word, Excel, PowerPoint, JDA, Internet Research and Social Media (Twitter, Facebook, YouTube, and Instagram).

VOLUNTEER

Truce Harlem Children’s Zone

Helped with administering blood test and Assisted in community cleaning of parks



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