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Customer Service Representative

Location:
Lancaster, CA
Salary:
11.00
Posted:
March 21, 2019

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Resume:

JENNIFER M. OTERO

**** **** ***. * **.

Lancaster, CA 93534

323-***-****

ac3ze2@r.postjobfree.com

OBJECTIVE

To obtain a challenging position where advancement opportunities exist for a dedicated, hardworking, bilingual employee.

EXPERIENCE

Customer Service Representative 1/2014 – 6/2018

DIAL PHARMACY,GERDENA,CA

Placed customer orders for medication, medical supplies, and WIC supplies

Followed up with customers on orders, shipped out orders to customers

Called physicians to follow up on customer medication prescriptions

Determined Medi-Cal eligibility for customers

Completed clerical tasks including answering phone calls, filing, and making copies

Customer Service Representative 10/2013 – 1/2014

Delta Drugs Pico Rivera, CA

Placed customer orders for medical supplies and medications

Completed regular inventory checks for in-house medical supplies

Compiled records for progress on patient orders

Determined insurance eligibility for customers

Carried out clerical duties including faxing correspondence, filing, and answering phone calls

Nursery Coordinator 11/2012 – 5/2013

Tarzana Treatment Center Long Beach, CA

Kept records on children including daily observation, meals served, medications administered, and activities

Instructed children in health and personal habits such as eating, resting, and toilet habits

Communicated with children’s parents/guardians about daily activities, behaviors, and related issues

Supported children’s emotional and social development; identified signs of emotional or developmental problems in children and brought them to parents’/guardians’ attention

Medical Assistant 12/2001 – 12/2002

Serrano Pediatric Center Los Angeles, CA

Recorded patients’ medical history, vitals, and test results in patient medical records; prepared and maintained treatment rooms for patient examinations

Interviewed patients to obtain medical information and measured their vital signs; authorized drug refills and provided prescription information to pharmacies

Prepared/administered medications as directed by physician; assisted physicians in examining and treating patients by handling instruments/materials and performed injections

Explained treatment procedures, medications, diets, and other physician instructions to patients

EDUCATION

Medical Assisting/Cardiac Technician, Associated Technical College November 2002

Phlebotomy Certification, Associated Technical College November 2002

CPR Certification, Associated Technical College November 2002

High school diploma August 1996



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