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Customer Service Sales

Kansas City, Missouri, United States
January 10, 2018

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Gary L. Smith

***** ** **** ******

Parkville, MO 816-***-****

Paralegal and Case Manager

A motivated professional with over 20 years of experience serving internal and external customers, both law firm and customer service, with poise and professionalism.

Organized, goal-oriented, adapt multitasker with a diverse background in customer service, inside sales management and law firm projects. Successful in maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. I have managed inside and outside sales, as well as customer satisfaction initiatives to realize improved customer service, satisfaction, and retention. Additionally, my established success in effectively interacting with and leading teams positions me to make a significant contribution.

Public Speaking



Property Acquisitions


Customer Service

Project Management

Problem Resolution


Professional Experience

Platte County Assessor's Office, Kansas City, MO 64079

Case Manager and Assistant to the Assessor, September 2013 - December 2016

Fluent in Microsoft Office Suite

Provided support to our attorney during the negotiation process to include interacting with clients, and sketching drawings of houses. Performed data entry utilizing Microsoft Office. Negotiated for purchases of equipment and software.

Quitmeier Law Firm, Kansas City, MO 64153

Paralegal and Case Manager, September 1999 - November 2012

Reviewed contracts to ensure that content was consistent and met all compliance and law requirements. Handled confidential information with discretion and demonstrated customer focus with professionalism. Prepared presentations for legal proceedings. Responsible for conducting thorough investigations which involved reviewing case law and legal precedents. Acted as a liaison between clients and other involved parties to ensure issues were resolved in a timely manner. Extensive knowledge of real estate related cases to include foreclosures, short sales, property acquisitions, and abuses of eminent domain. Drafted contracts, letters, and other related correspondence.

Apache Hose & Belting Co, North Kansas City MO 64116

Manager of Inside Sales / Customer Service, May 1983 – June 1999

Successfully developed and maintained positive relationships with product line staff. Managed and ensured proper execution of sales and organizational goals related to key performance indicators and delivered trademark award-winning customer service. Partnered with corporate staff to strategize and implement new products and marketing programs. Managed all facets of sales, marketing, problem resolutions, policy decisions, purchasing, and planning.

Grew the overall sales of Apache’s Kansas City branch from 3 million to over 20 million dollars, while increasing the portion of those sales in the belting product line from less than 10% to approximately 50% of overall sales.

Other Relevant Experience

Century 21 All Pro, Realtor and Manager of Real Estate Construction

Volunteer activities

Co-Chair for 10 years of the Parkville Planning Commission, Chairman of the Parkville Master Plan Committee, and member of the TIF Commission.


Bachelor of Science in Business degree, Business Administration,

Emporia State University, Emporia, KS 66801

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