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Manager Technical Support

Lake Worth, Florida, United States
January 10, 2018

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ITT Technical Institute, West Palm Beach, Fl. 12/14 – 9/14 Associate Degree in Network Systems Administration

SUNY Rochester Educational Opportunity Center, Rochester, NY 09/2009-11/2009

Office Assistant Program


A+ce Certified

HP Certified

Millwright – Eastman Kodak (8/81 – 11-83)


Seeking Certifications: Security

Experience in IBM systems – Mainframe, AS400 – monitoring, troubleshooting, and connectivity

Active Directory Experience - create users, change their access, network drives, adding and deleting accounts

Backup and disaster recovery

Hands-on experience in Windows 7,10,XP MS Exchange, some MAC experience

VMWare machines - virtualized machines.

Support Hospitals, and employees with end-user support – troubleshooting, password reset, connectivity with software, network, and end-user peripherals.

Run cable and terminate ends, including Ethernet and some fiber optic cables. Test and verify connectivity


Bethesda Health Care, Boynton Beach, Fl 9/2016 – Present

IS Support Analyst 1, Ensure connectivity to network and programs, maintain database, run

Back-ups on systems including Mainframe and AS 400, ensure printer usage and connectivity, reset passwords as needed, create new users and add access to authorized users. Open and close tickets, escalate tickets to next

level as necessary. Go to users location (OnSite) to situate issues when phone support is not


The Computer Guyz, Lake Worth, Fl. 8/2015 – 7/2016

Technical Support/System Administrator, Support users, ensure connectivity

of network, printers and programs Image and configure computers for reuse.

Inbound Call Experts, Boca Raton, Fl. 1/2014 – 10/2014

Technician, Tier 1, Take inbound calls to repair computers over the phone and internet by connecting to computers using software and taking appropriate steps to correct customers’ issues. Remove viruses, install Anti-Virus programs, Install proprietary software

Frank Theaters, Delray Beach, Fl. 2/2013 – 3/2013

Technical Manager – Bowling Alley, Restaurant, Video Game room, Movie Theater

maintenance manager.

Tradesmen International, Rochester, NY 12/2011-06/2012

Help with Christmas Shut-Down at LiDestri Foods, Fairport, NY plant, repair machines during shut-down

Commercial Electrician - Construct electrical system for revamping Digital Imaging Office (Medical), Demolish and re-assemble office space in warehouse area. Run wires as needed

Adecco, Rochester, NY, 12/ 2011

Build new X-Factor Mobile X-Ray machine. Repair as needed

AMF Fairview Lanes, Fairport, NY09/ 2011- 11/2011

Repair and maintain Brunswick pinsetters as needed. Maintain building as needed

Yoh Services, Rochester, NY 12/2010-06/2011

Build communications systems for military and governments including trucks and SUVs.

Adecco, Rochester NY 09/2010 – 12/2010

Image and install desktop computers at customer’s locations. Use imaging software to

Set up and configure computers. Load special software as needed.

Spartan Staffing Rochester, NY 02/2010 – 05/2010

Operate machines as needed for manufacturing process.

Mploy Associates, Rochester, NY 05/2010 - 06/2010

Machine parts per prints

NESCO Services, Rochester, NY 06/2010 – 08/2010

Operate CNC machines to manufacture parts per prints.

Staffing Positions

Tradesmen International – Thermo Scientific, LiDestri Foods - Rochester, NY

Operate machine for production of parts

Adecco – Carestream Healthcare Products, Synergy - Rochester, NY

Build mobile e-xray machines, repair older machines as needed

YOH Services – Harris Communications – Rochester, NY

Build communication units for Govt., and private sector parties

Mploy Associates – MWI - Rochester, NY

Machine parts per blueprints for customer supply

Spartan Staffing – Ferronics - Rochester, NY

Operate machine to manufacture parts for customers

Valley Employment Services – Essilor – Dudley, Ma

Maintain injections molding machine and conveyors and repair as needed

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