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Customer Service Representative

Location:
Atlanta, Georgia, United States
Posted:
January 10, 2018

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Resume:

Nyella Heyliger

**** ************** **. *********, ** 30238

ac3zck@r.postjobfree.com 470-***-****

Objective:

Driven and customer service-oriented professional in search of an organization that will utilize my management, supervision and administrative skills for its growth and success. Offers hands-on experience and great communication skills coupled with a friendly, confident and pleasing personality in order to maximize the safety and comfort of customers.

Skills

Strong listening skills coupled with immense ability to reason, judge, decide and problem solve effectively

Familiar with various cultures of the world, great level of tolerance and respect for culture specific requirements of customers

Good physical stamina, ability to stoop, bend, stand for long periods and work in confined spaces

Customer Service Staff Training/ Facilitation

Demonstrate Constant Initiative Leadership Training

Outstanding Ability to Perform Several Task at Once

Excellent Presentation, Interpersonal, Verbal and Written Communication, Listening Skills

Able to work efficiently in a team environment

Responsible, realistic, and dependable

Lift Truck Certified- order picker and Reach truck 2014

Computer and Microsoft proficient and eligible to type 75 wpm

Software, Database, Operating Systems- Android, Windows, Safari, Google Chrome, Microsoft word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Publisher, Microsoft Outlook

Loading & Unloading freight experience

Ability to work in a team structure, analyze quantitative data& obtain and process information

Girl Scouts- Public Speaking (Appeared on Girl Scouts book cover)

CPR Certified 2017/2018

Professional Experience

J.A. Walters Family YMCA, Gainesville, GA Assistant Site Director 10.2017-Present

Manage site, supervise all afterschool staff, ensure the safety of over 80 children per day. Keep up-to-date and adhere to all regulations in accordance to State laws and requirements. Follow all safety, blood borne, and child abuse prevention guidelines. Assist in overall management of site location, communicate with parents via phone calls, and face to face contact as required. Document incidents and accidents by filling out an FYI for parents, and YMCA incident Report forms, submit them to supervisor. Communicate all emergencies to supervisor immediately. Responsible for lesson plan development and implementation of the weekly activities for the children. Lesson Plans involved with themed based activities, CATCH programming, STEM, literacy, character development, and leadership and diversity initiatives. CPR Certified.

Home Depot, Marietta, GA Customer Service Representative 05.2013 -present

Provide Customer Service by intaking info from customers internally and externally via phone and email. Process and secure personal info. Manage Cash and Receive Payments for Goods & Credit Card Payments. Work in Gardening. Assist in flower choosing and fertilizer pallets. Monitor Self-Check Out. Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization and display/signage maintenance designed to enhance the customer experience. Use Lift Truck and Order Picker. (Prev. Position – Cashier and Merchandising Execution Team Member)

FedEx Express, Atlanta, GA Package Handler 05.2015 –09.2015

Utilize “hand-to-surface” methods for all package handling. Load and unload packages onto or from delivery vehicles, trailers, conveyor system carts and load gratings. Lift, carry, push and pull packages on a continuous and repetitive basis for approximate shifts of two to four hours. Inspect sort area and trailers for missed packages and record can and trailer ids.

Luggage Service and Logistics, College Park, GA Processing Clerk/ Dispatcher 05.2013 – 05.2014

Schedule & dispatch workers, service vehicles to appropriate locations according to customer requests, relay work orders, messages and information. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment. Prepare daily work and run schedules. Dispatch information. Record and maintain files of charges and inventory

Dick’s Sporting Goods, Alpharetta, GA Apparel Associate/ Cashier 09.2012 – 03.2013

Consistently promote company programs including credit cards, Scorecards, Warranty sales Organize and Display Company merchandise to standards. Fulfill company defined customer experience by being friendly, providing customer service, being available. Advise Customers, inspect & sell merchandise, use computer to access & retrieve data, clean out fitting rooms, manage inventories, Complete special orders. Cash Handling, Cash Register Ringing, Sensor application & Removal.

Smarte Carte Inc, Marietta, GA Customer Service Supervisor 04.2012 – 10.2012

Assign work, Orient/Train Employees, Evaluate Performance, Resolve Complaints, Discipline and Dismiss Employees. Complete All Closing Duties – Count daily Sales & Info. & Send daily reports; manage Time Cards, Manage Paycheck data. Manage Cash and Attend to the needs of patrons using lockers. Clean & assign lockers, maintaining locker area, issuing locker keys)

Sam’s Club, Morrow, GA Cashier 01.2012 – 03.2012

Consistently promote company programs including credit cards, Scorecards, Warranty sales Organize and Display Company merchandise to standards. Fulfill company defined customer experience by being friendly, providing customer service, being available. Advise Customers, inspect & sell merchandise, use computer to access & retrieve data, clean out fitting rooms, manage inventories, Complete special orders. Cash Handling, Cash Register Ringing, Sensor application & Removal.

Watkins Funeral Home, Jonesboro, GA Student Receptionist 09.2010 – 01.2011

Direct or escort mourners to parlors or chapels in which wakes are being held. Greet people at the funeral home. Answer phones and record messages at the funeral home.

Clayton County Public Library, Jonesboro, GA Receptionist 06.2009 – 08.2009

Organized and Constructed summer Reading Program for Clayton County Public Library

Education

Georgia Gwinnett College – Bachelor of Science in Psychology- Minor-sociology Graduated 12.2017

Georgia Perimeter College (Decatur Campus) Psychology Major Attended 08. 2011-01.2012

Atlanta Technical College –Certified Patient Care Assistance- Dual Enrollment Graduated 05.2010

Eula Wilborn Ponds Perry Learning Center Graduated 12.2010

Jonesboro High School Graduated 05.2011

Reference Available Upon Request



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