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Customer Service Data Entry

Location:
New Haven, Connecticut, United States
Posted:
January 12, 2018

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Resume:

LISA A. HARTSHORN

** ******* **** ******, ** 064**-***-*** 2218

ac3z8v@r.postjobfree.com

RESULTS ORIENTATED ADMINISTRATIVE PROFESSIONAL

PROFILE

Well organized and adept at multi tasking and prioritizing. Excellent customer service aptitude. Outstanding

interpersonal and communication skills. Team player who easily establishes trust and a good rapport.

Computer skills: Microsoft Word, Excel, and varied medical office software.

CORE SKILLS

* Office Support * Record Keeping * Scheduling

* Customer Service * On Site visitations * HR / Orientation

* On Call * Data Entry * Intake

EMPLOYMENT HISTORY

Robert Half Corporation New Haven, CT 6/2016 12/2016

Collection Dept Yale New Haven Health

Answered incoming phone calls from patients.

Took daily payments from patients and family and processed them into computer accounting system

Made outgoing collection calls to patients.

Set up payment plans for outstanding bills due.

PREMIER SUBARU BRANFORD, CT 1/17 PRESENT

Service Administration

Answer all incoming calls and schedule appointments for service. Will route the calls to necessary persons for service

if not a scheduling matter.

Daily entering of technician time flags into payroll spreadsheet.

Filing of daily work orders by vehicle VIN number both in office and upstairs in filing room.

Writing up work orders given by Sales department for new and used cars.

Preparing loaner vehicles for customers as well as taking and entering information into loaner system.

Assisting Service writers and Express department daily with writing up customers.

FAMILY CARE PLUS Stratford, CT 2016 – 2016

Scheduler – Home Care Agency

Entered daily schedules onto driver’s log for transportation manager.

Skill assessment and orientation of potential new hires.

Responded to client’s and care worker’s phone inquiries and issues daily.

RIGHT AT HOME Milford, CT 2014 2015

Staffing Coordinator – Home Care Agency

Staffing 40 plus employees by matching clientele with appropriate skilled care workers.

Processing and entering of new hire paperwork including background checks.

On site visitations care for clients as needed.

Weekly telephone on call rotation for any issues / call outs of employees and handling client issues.

EXECUTIVE SECURITY ASSOC. New Britain, CT 2008 – present

Guard

Event staff security and credential checks for concerts and events both public and private.

Site supervisor; Staffing posts according to client needs; monitoring and addressing changes as needed.

CC TV monitoring and building patrols.

CARE SOURCE New Haven, CT 2011 2013

Office Coordinator – Home Care Agency

Processing and entering of new hire paperwork including background checks.

Staffing 40 plus employees by matching clientele with appropriate skilled care workers.

Processing weekly payroll including timesheets; verifying and data entry.

Intake and on site visitation on new and existing clients.

Weekly telephone on call rotation for any issues / call outs of employees and handling client issues.

VNASCC New Haven, CT 2001 – 2011

Scheduler

Staffing 50 plus employees by matching clientele with appropriate skilled care workers.

Weekend rotation of on call for intake, referral and home care department.

Processing weekly payroll including timesheets; verifying and data entry.

EDUCATION

GATEWAY COMMUNITY COLLEGE, NEW HAVEN, CT 2008

Associate in Science – Medical Administrative assistant

VOLUNTEER WORK

C ommunity E mergency R esponse T eam – Town of Orange, CT 2011 – present

Search and Rescue – lost child or adult.

Shelter manager – High Plains Comm. Center – Set up, run and operate.

Town presence for events – Carnival, Town fireworks, Orange Fair.

Orange Volunteer Fire Department Auxiliary – 2012 present

Treasurer for 3 years – managing income and expenditures with detailed entry for transparency documentation.

Department rehab for firemen in case of fires – water, food.

Fundraising for Department – bake sales, pancake breakfast / dinner, Santa’s helper event in December.

CERTIFICATIONS

American red cross cpr– 2016 American red cross aed – 2016

st of Ct traffic control cert – 2016 . st of Ct guard card - 2009



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