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Project Manager

Philadelphia, Pennsylvania, United States
January 11, 2018

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Mobile number 215-***-****

Benjamin is a Senior IT and Project Manager with a wealth of experience in: Agile, Waterfall and SDLC project processes, Network, Telecommunications, Infrastructure, Data Warehousing, Migrations, HRIS Projects, Large Multi-user Desktop Upgrades, and Telephony. Benjamin is ITIL certified and currently pursing Scrum Master certification. As an appointed employee of the City of Philadelphia Benjamin has supported Human Services department in the capacity of Sr Data Manager as well as IT Operations Manager. While employed by the City of Philadelphia Benjamin Managed the Department Technology Team, maintained existing technical infrastructure and supported all staff in the use of corporate technologies and support across all company locations. After City of Philadelphia budget cuts and a New;y elected Mayarol Administration Benjamin has taken the majority of this calendar year off to pursue Scrum Master, PMP certifications and address family matters. Benjamin is eager to start his next project.


•Senior IT Technical Project Management Agile, Waterfall and SDLC project processes, implememtation of Network, Telecommunications, Infrastructure, Data Warehousing, Migrations, Creditcard apps dev, HRIS Projects, Large Multi-user Desktop Upgrades, and Telephony.

•Authored multiple RFP’s to procure vendors for supporting new project intitives ranging from $35 million to $250 Million dollars budgetted operations implemetation projects for staff relocations/new building construction, department wide application development for inventory and oracle suit and kronons payroll financial systems, using the tool PMIS to document and manage the portfolio.

•Report on all projects to City-wide PMO Governance using MS Project, MS Spreadsheet,

Ms Excel, Visio and Financial reporting project base issues and project team guidance.

•Consulted with City IT Security on supported aligned security requirements

•Participated in the implementation of PMO Governance rules and reporting requirements

•Had major role in developing important project management processes by testing and following governance guidelines for project requirement updates.

•Authored the customization of individual IT project plans.

•Data Center Relocation & Disaster Recovery/Business Continity Projects with vendors

•Managed a team of Sr. Network Engineers (1) was a VM Sr. Network Engineer who provide our VM-Ware converion for our internal Virtualization project, (2) was a Sr. Certified Microsoft Newtwork Engineer. Both of these contractors reported directly to me on all IT operations and implementation deployment projects.

•Guiding a team of Sr. Network Engineers (1) a VM Sr. Network Engineer who provided our VM-Ware conversion for our internal Virtualization project, (2) a Sr. Certified Microsoft Newtwork Engineer. Both were 3rd party contractors reporting directly to me on all internal IT network operations and implementation deployment projects.


•Currently Pursuing Scrum Masters and Big Data Admin Cert Project Management PMP certification

•ITIL Certified 2014 City of Philadelphia

•PMI associate


Sr. Technical PM 30 day project Sept, 2017 until (This Project was cancelled due to contractual issues)

•Rotating Team Lead on Network Security project to diagnose and identifiy thosands of internal

rougue access points within a client’s network, these access points pose an potentially large secutiy breach within the network, and are unidentified on the potential customer’s network inventory. By indentifiying the SSID and BSNID the team is able to use the naming convention and the open status, this effectively allows the team to communicat with internal clients network team to identifying and implement corrective actions to elimninate the rouge access points by the Network Security Technology Team where necessary.

CITY OF PHILADELPHIA Mar 2006 – Apr 2016

(Office of Information Technology City of Phila and Department of Human Services),

IT Operations Manager / Senior IT Technical Project Manager, Customer Engagement

•Steered all IT Operations and Operation Standard Projects including Software Implementations. Led numerous projects with budgets over $100 million successfully delivery within targeted timeframes.

•Managed the Department Technology Team, maintained existing technical infrastructure and supported all staff in the use of corporate technologies and support across all company locations.

Managed the organization’s Department Technology function across all locations. Led the

Department Technology Team to provide effective end-user support across the company

•Managed and maintained relationships with vendors and partners regarding IT services.

•Communicated effectively with internal clients to identifying implement corrective actions in relation to the Technology Team services; where necessary lend expertise to internal teams and task forces Enforce standard company policies and procedures

•Performed periodic IT service assessments to monitor the underlying infrastructure to ensure appropriate

•service level expectations and alignment with overall growth of the DHS associated agencies business

•Technical Team Management and procurement oversite.

•Rx prescription Drug Manufacturing

•Project & Operations Management Vendor Management and Score Card review

•Leadership Personal Effectiveness/Credibility in Problem Solving/Analysis using Collaboration Skills

•Supervise department Technology staff and managed service partnerships within operations.

•Provided business technology with examples by successfully leading technical support teams and multiple vendor interactions and management. Provided strong technical infrastructure (applications, devices, servers, networks) knowledge Vendor Management and Score Card review

•Provided organizational and team management skills using strong analytical skills, strong negotiation skills, superior interpersonal communication and presentation skills, working in a multi-national, multi-location company environment with procurement oversite review of vendor score-card.

•Managed Migration of People Soft HRIS financials to ORACLE financial suite application to support all enhanced user frontend changes associated with the full benefit packages and requirements for the City of Philadelphia and its multiple city unions, payrates, healthcare providers, project.

Career Accomplishments, Experience, and Related Skills: Mar 2006 – Apr 2016

Deployed to DHS by OIT for IT Operation Management Support and IT PM Services

•Implementation Senior Project Management, Customer Engagement, managed apps development projects using Agile and SDLC project processes DevOps environment where required.

•KRONOS Time keeping and Payroll application and interface to ORACLE financial systems.

•Managed and reported on a Citywide 30,000 user Desktop upgrade made possible using ITIL and Project Management tools reporting to 52 different city department management staff and quasi agencies all within City Government and Administration, Agile/DevOps environment required.

•Led various projects for DHS IT operations on a MS Windows platform environments, worked with social service business agencies and units, involved in new and existing systems and environments, operational enhancements and implementation deployed strategies, team building, support methodologies.

•Defined functional business operations requirements for critical applications and integrated software and deployed operation projects, IT operational enhancements for all City social service agencies from infrastructure and networking operation teams including represented Union and non-Union City employees and contractors.

Infrastructure Portfolio/Projects

•Led infrastructure teams with Experience integrating NextGen Release Management with existing system assistance on development of a formal project planning process: created a detailed project plan involving detailed tasks, milestones, resource assignments, and dependencies.

•Tracked progress to identify problem areas that require intervention.

•Utilized scope, issue and risk management practices to keep project on task and aligned with project and implementation time-frame using Agile and SDLC project processes.

•IT Security requirements to Govern online payments for all City of Philadelphia Payable Services; (i.e., PCI compliant applications) that must adhere to ITGC compliances to avoid fines associated with the use of accepting credit card processed payments.

Telephony and Low Level Auxiliary Data Center (DHS)

•Helmed staff responsible for service delivery at its highest standard to the City of Philadelphia, and maintained an up to date technical understanding of the data center, telephony Industry experience on highly desirable products and support services.

•Staffed responsibilities for data storage and data backup aligned with city enterprise archives standards as well as telephony requirement for the City of Philadelphia departments and agencies.

•Steered project teams, the creation of Project Governance, Charters, and authored of RFP and

RFI’s, statements of work for contract expectations aspects of project activities for identification of required process monitoring, project work flow inception to completion and turnover of enterprise operations/sequel application development and support.

CITY OF PHILADELPHIA - Information of Technology, Philadelphia, Mar 2006 – Dec 2010

IT Portfolio Manager/Senior Project Manager PMO/Enterprise Operation, City of Philadelphia Telecom Systems

CITY OF PHILADELPHIA – Office of Information of Technology

•Managed projects for various City agencies and departments on multiple platforms and environments, worked with business units and agencies, involved in new and existing applications including environment enhancements using proven implementation and deployment strategies, team building, supported methodologies.

•Defined functional requirements for strategic interfaces for critical applications and implementing integrated software projects, City Data Warehousing Projects for documentation repositories while managing the Master Data requirements and imaging OCR database requirements associated with City imaged repository and Data Warehousing projects and applications for the e-business units, city-wide document management and Electronic Imaging strategies.

•Daily management of the City of Philadelphia’s telecom technical staff that provided assistance to

City departments and agencies with significant technologies.

•Engaged in oversight of managed departmental IT initiatives as directed by leadership.

•Daily interaction and guidance of project teams, business analysis and mentoring of Junior Business and Project staff, creation of Project Governance, Charters, and authored RFP and RFI’s, statements of work for contract expectations and City ITGB requests and requirements as necessary.

•Involved in all assigned aspects of project activities for identification of required process monitoring, project work flow inception to completion and turnover of enterprise operations or application support for e-business and production.

•Vendor management of telephony and communication radio and telephone installation.

Consulting Clients and Portfolio/Projects

Apr 1999 – Mar 2005

FMC CORPORATION: Enterprise NOC Ops, Project Management, Global network migration 2004 – 2005



2004 - 2005

•Director of Technology directed internal office systems including communications, desktop, remote site setup and access

ISSC (IBM’s subsidiary)

2003 - 2004

•Outsourcing and consolidations manage operations teams

DUPONT (Marshall Laboratory)

2002 – 2003

•Apps conversion of Accounts Payable and Financials operations support


2001 – 2002

•Applications conversion project manager, migration of legacy applications from mainframe to client server environment


2000 - 2001

•Managed Project team for online tax payments to the Federal Government (IRS and U.S. Treasury Department) for first time credit card payments (6mo project)


1999 - 2000

•Applications source code release management of new and updated apps from the mainframe legacy environment to a client server environment


1995 – 1999

Installation Programmer Software Analyst

•Analysis of user and business requirements for project installs through client interviews. Initiative saved company by alignment of project goals clear definition of staffing needs

•Led and performed software installation and implementation teams, provided on-call support of SMS proprietary software developed for customer based client systems, both onsite and remotely using HIPAA guidelines

•Customized and developed clinical interfaces and medical software to resolve application errors and work- arounds

•Developmental liaison for the DB2 development group on corrective methodologies for DB2 based installed applications for developed customer software installs

Outsource/Consolidations Consulting Assignments and Companies 1992 – 1995

•PECO Philadelphia Electric Company (Outsource Manager, Data Center Operations client) Contractor $100M outsource project

•Campbell Soup Company (Outsource Manager Outsourcing client) $18M outsource project

•DuPont’s Global Data Center (Outsource Transition Supervisor client) $20M outsource project


Manager of Data Center Operations

•Helmed Information Technology staff of a 24/7 data center operation

•Evaluated operational procedures to ensure corrective action taken when necessary

•Interfaced with users to determine and verify accuracy of new or modified on-line batch systems

•Provided technical assistance to all in-house departments associates systems users

•Maintained production standards ensuring proper naming conventions

•Supported system operations and provided maintenance of third party software and products licenses

•H.R application development and installation of a HRIS system.


Spring Garden College

January 1984

Electronic Data Processing Technology, B.S.

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