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IT Support Professional with 17+ years experience, military trained

Torrance, California, United States
January 11, 2018

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Daniel A. Marin

***** ********* ***

Torrance, CA 90504


Phone 310-***-****



July 2017 – Present: Azoff MSG Entertainment – Westwood, CA

Sr. Desktop Support Lead

• Provided Tier 1-3 support for staff, C- level executives, and owner (to include home support); ensured compliance with SLA, in support of 4 different companies under Azoff umbrella.

• Responsible for daily inventory tracking and equipment purchasing and disposal.

• Daily tasks included various hardware and software support, Google apps and G-Suite administration, AV set-up and troubleshooting (Crestron, Polycom, etc), users access and permissions, account and mailbox management, mobile device support, network troubleshooting, security and backup administration, and VOIP support (Verizon and Mitel).

• Point of contact for building and floor access; managed access with Kantech server/client.

Aug 2015 – June 2017: Mailonline ( – Venice, CA

Desktop Support Engineer

• Sole IT support of local office of 50+ users; managed all local projects, addressed daily issues and conducted routine maintenance.

• Globally responsible for assisting in coverage and support of remote & international offices; provided Tier 1-3 support for users and executives in London, Australia and New York, including the publisher, Martin Clarke.

• Provided direct communication with vendors and service providers; streamlined resolution process for issues and projects impacting the Los Angeles office.

•Utilized various monitoring tools, including Siteconfidence, Catchpoint, Splunk, and Facebook Instant Article (FBIA) console; ensured delivery website content and ads to 250 million unique visitors monthly, as well as social media visibility.

Aug 2013 – Aug 2015: Revolt TV & Media – Hollywood, CA

Desktop Support Technician

• Supported the successful launch of a new, nationally distributed cable network; worked to ensure all technical request and needs were met, for both the Hollywood & New York offices, in preparation for launch.

• Provided Tier 1-3 support for various television projects, productions and senior level executives, including Sean “Puffy Daddy” Combs, Chairman.

• Responsible for creation of software and application packages within the JAMF Casper; able to deploy and install essential software, configurations, and policies remotely, to Apple based systems on the domain.

• Created essential electronic IT forms, ensuring any access, hardware, or other IT related requests, were properly documented; key in equipment ownership transfer and tracking, internet usage policies, and potential auditing.

Apr 2010 – Aug 2013: Raytheon – El Segundo, CA

Technical Support Specialist

• Responsible for enforcing security policies and procedures set-forth by government customer; assisted Information Assurance office with day to day adherence, including media control, user access, equipment classification, and data access.

• Managed the Windows Systems Update Service (WSUS) server, ensuring all systems running a Windows OS were compliant to the requirements of our customer; approved the installation of updates critical to the stability and security of all systems.

• Assisted in the installation and testing of the Microsoft Enterprise Desktop Virtualization (MED-V) client, which resolves application incompatibility with Windows Vista or Windows 7; applications are delivered in a virtual PC that runs a previous version of the operating system. Assured employees would not experience any work stoppage due to the Windows 7 rollout.

Sept 2008 – Apr 2010: North L.A. County Regional Center – Van Nuys, CA

IT Specialist

• Managed backup system running Symantec Backup Exec 12.5, a key component in the networks reliability. Assured all media was properly and securely stored.

• Troubleshot issues on three different environments/platforms, running either simultaneously or in conjunction with one another: SUSE Linux (SLES), MS Windows (7 and Server) and Novell (Netware).

• Led IT annual inventory, as well as assisted in inventory of all accountable items; assured all equipment was intact and its locations correct. This also allowed the company to identify outdated or malfunctioning items for surveying out and replacing with new, more efficient equipment.

Dec 2006 – Sep 2008: Northrop Grumman – Los Angeles AFB, CA

Computer Technician II

• Delegated as Equipment Custodian; responsible for the maintaining and tracking of over 1500 pieces of Air Force computer equipment. Accounted for all resources, allowinga better determination of what items could be reallocated or donated to a worthy cause.

• Solely supported and maintained an office over 80 users and 300 pieces of equipment at offsite location; streamlined mission essential requests as well as preformed routine maintenance for all offsite equipment, including printers, scanners, and video-teleconferencing equipment.

• Composed training instructions for users on important processes; enabled the users to not only to perform themselves, but reduced the amount of time the technicians spent having to do the process.

Aug 2005 – Dec 2006: E! Entertainment Network – Los Angeles, CA

Help Desk Operator/Technical Support Administrator II

• Assisted in company-wide XP upgrade, imaged and deployed over 150 machines, improving the overall performance and production of E! Entertainment staff

• Supported over 1000 users in offices located in Los Angeles, Chicago, New York, London, and Hong Kong; provided first tier troubleshooting via telephone as well as through Remote Desktop administration.

• Demonstrated excellent attention to detail in writing technical orders and training documents for the Help Desk; a key component in training not only help desk operators, but any technician working on the E! Network.

Apr 2001 – May 2005: U.S. Air Force - Various Stateside & Foreign Locations

Vulnerability Assessment Specialist / System Admin / NOC Helpdesk Technician

• Worked closely with policy configuration for Bluecoat Proxy Server; protected network users from potentially hazardous website while ensuring no unauthorized websites could be accessed

• Maintained equipment account worth over $285,000; assured 100% accountability of classified encryption devices preventing any occurrences of fraud, waste or abuse of Air Force resources

• Administered the ARS Remedy Ticketing System– managed over 2,500 trouble tickets for 9,000 plus network users

• Drafted Network Administration procedure checklist for the daily email and network server backups; cut back on wasted man-hours and unnecessary processes


Microsoft OS (Win7, Win10) Apple OS X

MacOS Vidyo Conferencing

MS Office Suite (Mac included) SCCM administration

Android OS Adobe Creative Cloud

Apple iOS MS Windows Server

Active Directory JAMF Casper Administration Suite

Zendesk Ticketing iNews

RCS Selector Windows Print Server

Symantec Backup-Exec Remedy Ticketing

Vivantio Ticketing Symantec Anti-Virus Server

MS Visual Studio Norton Ghost

Cisco VPN Pulse VPN

Final Cut Pro FileMaker Pro

VPMS MediaCenter Quest Identity Manager

MS File & Print Services VOIP


Casper Certified Technician

CompTIA A+ Certified

Computer Communications Systems Technical Training (US AIR FORCE)

CSU, Dominguez Hills 2010-Present; Major: Computer Science (on-going)



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