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IT Network Specialist

Morristown, Tennessee, 37813, United States
January 09, 2018

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Shannon Louise Gudger-Garland



Recent graduate from an NSA designated Center of Academic Excellence with a bachelor degree in Network Security and Forensics with combined experience in technical support and troubleshooting as well as call center/customer service to include exceptional capabilities with Microsoft and Virtualization


Fountainhead College of Technology, Knoxville TN

Bachelor of Applied Science in Network Security and Forensics Graduated August 2017

ITT Technical Institute, Knoxville TN - Studied Cyberspace & Internet Security in 2015

Walters State Community College, Morristown TN Graduated 2003

AS Computer Science AAS Information Technology


National Training Standard NSTISSI 4011: Information Systems Security (INFOSEC) Professional

National Information Assurance Training Standard CNSSI-4012: Senior System Manager (SSM)

National Information Assurance Training Standard CNSSI-4013: System Administrator (SA)

National Information Assurance Training Standard CNSSI-4014A: Information System Security Officer (ISSO)

National Information Assurance Training Standard CNSSI-4015: System Certifiers

National Information Assurance Training Standard CNSSI-4016: Risk Analyst


Operating System Support, Network Connectivity, PC Troubleshooting, Hard Drive Imaging and Recovery

Platforms: Linux Operating Systems, Ubuntu, LinuxMint, OpenSUSE 11 and 11 Server

Windows OS: 7, Vista, XP, Microsoft Server 2008 and Exchange Server 2008

Network: FTP/VPN, Network Printers, Wireless & Wired Routers, Stand Alone WAP Systems

Software: Vmware, Microsoft Office (Word, Excel, Outlook, PowerPoint, Website design & IIS)

Hardware: Cisco Routers, Installing memory, Screens on laptops, and peripherals

Ticketing & Scripting; administer Microsoft Active Directory and configure Microsoft network Infrastructure

Identify & implement security controls to protect information assets from natural, environmental, and human threats

Risk Assessment methodology to include perimeter access control and monitoring techniques


Cashier/Prep; Bojangles, Morristown TN JUL 2017 - Present

Cashier/Prep; Hardees, Morristown TN OCT 2016 – JUL 2017

Assistant Residential Program Coordinator/Team Leader OCT 2012 – FEB 2015

Sunrise Community of TN, Greeneville TN

Manage approximately 40 Direct Care Staff and Schedules

Provide Support to both individuals and staff to achieve consistent quality care for residents

Monitor homes for state compliance; Managed call outs and work schedules to minimize overtime


Shannon Louise Gudger-Garland


Customer Service Management JUN 2009 – AUG 2011

HI-TECH Energy Solutions, Silsbee TX

Manage home based customer call center

Create call center procedures with Upper Management and developed software filing systems

Experience in Customer Service, Technical Support, Trouble Shooting, Retail and Order line duties

Implement changes in processes to handle new products/programs; Handled in/outbound calls, email distributors and customers

Customer Service/Technical Support AUG 2005 – JUN 2009

EcoQuest International/activTek, Greeneville TN

Coordinate commercial business projects and processes; Provided technical support to the field

Coordination of national account activity between business owners and corporate office

Monitor and track performance of the commercial division; assisted with development of commercial procedures

Work with team to develop tools for monitoring and evaluating commercial activity

Direct Residential Care AUG 1995 – MAY 2000

Greene Development Center, Greeneville TN

Administer direct care for facility clients

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