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Active Directory Customer Service

Pompano Beach, Florida, United States
January 09, 2018

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Harrison Michael Moran

Pompano Beach FL, ***** Phone# 954-***-**** ; SUMMARY

Network + and Security + certified seasoned IT Specialist and Supervisor for the U.S. Marine Corps with 10 years of experience in IT and 4 years’ experience in Cyber Security. Managed service desks to provide customers with excellent service resolving desktop issues. Demonstrated skills in hardware, software repair and maintenance in resolving trouble tickets in a timely manner. Professional, Good-natured and Discipline to work without supervision but able to cooperate and work in a team.

• Network + Certified • Security + Certified • Supervisory Experience

• Loyal Team Player

• Dependable

• Service Oriented

• VMware Trained

• Microsoft Office Suites

• Flexible

• CCNA Trained

• Active Directory

• Microsoft Exchange


• Trouble Ticket

• Antivirus/Firewall

• Creating SOP

• Cybersecurity

• MS Server 2003, 2008r2


US Naval Reserves West Palm Beach October 23 – Present

● Currently serving I the reserves as an Information Technology Specialist New Horizons, West Palm Beach, FL January 2017-May 2017

● Reimaged 24 Machines for windows 7 to aid training for Students

● Reimaged 24 Machines for Windows 2012r2 to aid training for students.

● Installed and Managed SolarWinds to aid in the learning Process for training students.

● Obtained my CompTIA Security Plus and Network Plus

● Obtained training in CCNA and Microsoft software and operating systems. United States Marine Corps August 2007-July 2016

Cyber System Specialist, Asia Pacific Operations October 2012 - July 2016

● Created and Managed 100+ user accounts and E-mail Accounts daily using Active Directory and Exchange.

● Trained over 20 junior employees in troubleshooting PC network, hardware, software and server.

● Supervised the creation and management of hundreds of Trouble Tickets in a week using the DOD trouble ticket software.

● Staged 100+ computers to the Domain before adding them to the Network

● In charge of creating and managing standard operating procedures for the Customer Service Desk. Data Networking Specialist, Continental USA Operations August 2009 - October 2012

● Created 100+ user accounts and E-mail Accounts on Microsoft Active Directory and Exchange.

● Supervised the creation and management of hundreds of Trouble Tickets using the DOD trouble ticket software.

● Assisted and Trained 20+ junior employees in troubleshooting networking problems.

● Provided custom tailored systems support for coworkers to allow them to work from home by providing them Antivirus and Microsoft software support.

Data Networking Specialist, Asia Pacific Operations August 2007 - Sept 2009

● Created and maintained accounts and E-mail Accounts with Microsoft Active Directory and Exchange.

● Created and managed Organizational Mailboxes for different divisions on Microsoft Exchange.

● Resolved over a hundred trouble tickets while running the IT Service Desk.

● Maintained and resolved basic hardware and networking Problems using the OSI Model. EDUCATION/ TRAINING

Annual Information Security 2015

VMware Training 2012

Cisco CCNA 1,2, and 3 Training 2011

CompTIA Network Plus Certification 2017 to 2020

CompTIA Security Plus Certification 2017 to 2020

Equal Employment and Opportunity Training 2016

Sexual Harassment Prevention Training 2016

Suicide Prevention Instructor Trainer 2015

Operational Risk Management Training 2015

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