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Manager Customer Service

Location:
Tembisa, GP, South Africa
Salary:
R12000
Posted:
January 09, 2018

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CURRICULUM VITAE

OF

KUBHEKA THAMU WELCOME

PERSONAL DETAILS

SURNAME : Kubheka

NAME(S) : Thamu Welcome

GENDER : Male

DATE OF BIRTH : 1973-05-09

ID NUMBER : 730-***-**** 08 0

NATIONALITY : South African

MARITAL STATUS : Married

HOME LANGUAGE : Zulu

HEALTH STATUS : Good

DEPENDANTS : Three (3)

CRIMINAL RECORD : None

DRIVERS LICENCE : Code 10

CONTACT NUMBERS : 073-****-***

EMAIL : ac3yng@r.postjobfree.com

ac3yng@r.postjobfree.com

RESIDENTIAL ADDRESS : 5761 Haiti Crescent

Cosmo City (Randburg)

2188

POSTAL ADDRESS : 5761 Haiti Crescent

Cosmo City (Randburg )

2188

HOBBIES : Reading

Watching TV

Jogging

EDUCATIONAL QUALIFICATIONS

HIGHEST GRADE PASSED : Grade 12 (Matric)

YEAR COMPLETED : 1994

SCHOOL : Mziwethu High School

SUBJECT : English

Afrikaans

Zulu

Biology

Geography

History

TERTIARY QUALIFICATIONS

INSTITUTION : University Of Johannesburg

COURSE : Diploma Logistics (incomplete)

SUBJECT PASSED : Business Management for Logisticians

Introduction Logistics Function and Activity

Government .View of Supply Chain Management

Basic End-User Computing for Logistics

Basic Principle of Procuments in Logistics

Basic Principle of Performance Measurement

Basic Principle of Transportation in Logistics

Basic Principles of Logistics Order Processing

YEAR : 2015

CURRENT STUDY : (2 Module outstanding for Certificate)

INSTITUTION : UNISA

SUBJECT PASSED : DVA 101 Development Study

INM 101Introduction to Business Study

MNB 102E Business Management

HST101 History of Logistics

YEAR : 2008

INSTITUTION : Dyna Core

CERTIFICATE : First Line Managing Skills Programme 2006

(Foremen Supervisors Team Leaders)

INSTITUTION : Damelin College

Diploma in Office Administration 1998

Certificate in Microsoft Excel 97 2000

Certificate in Microsoft PowerPoint 2005

INSTITUTION : Educon College

Certificate in Windows 95 1997

Certificate in Warehouse Works 1999

INSTITUTION : Academy of Learning

Diploma in Computers 1999

WORKING EXPERIENCE

CURRENT EMPLOYER : Value Logistics (PTY) LTD.

POSITION : Stock Inventory Controller

YEAR : 2015 to Date

DUTIES : Receiving stock from Factory, Depot, and other

Suppliers Bought out using System ISA

: Ensure my receiving team verifies stock received

Handling daily query of stock shortage with suppliers and resolved on time.

Ensure stock put away on time in right locations

Liaise with transporter on daily delivery

Ensure all truck offloaded on time

Handling returns from customers verify good stock that can be resale and reason for return

Allocate team to sort and arrange stock according picking location and housekeeping

Monitor packing of stock and movements

Zoning stock according to its sizes

Monitor of the debriefing process like

Attachments if check properly

Handling, purchase order documents

Handling of cross doc stocks

Follow up on credit note done accordingly

Handling of dumping and redundant stock

Resolved daily queries from customer

Monitor attendance and discipline staff

Write report to Site Manager at the end of shift

Space optimization for the warehouse

COMPANY : Plascon

YEAR : 1997 – 2000

PREVIOUS POSITION HELD : Dispatch Shift Controller

DUTIES : Planning load for local & depot customer

: Solve queries from customers and office / floor problems, stock control, stock storage

: Monitoring deliveries and collection

: Check daily sales, overnight / export loading,

Receiving of stock, picking and documentation

: Check staff attendance in the Department and Discipline staff.

Write a report to the manager at the end of Shift

COMPANY : Plascon

PREVIOUS POSITION : Receiving, Stock Controller and System

Administrator of WMS, FLO, C-Track System

YEAR : 2001 – 2015

DUTIES : Ensure availability of system

: Do trouble shooting on system

: Ensure system supplier backup service

: Liaise with network administrator

: Link integrity & training staff on how to use

System & scanner for picking, checking and loading

: Monitoring & maintaining WMS server & SQL

Server, FLO & C-Track

: Render support for hardware & software to all users

: Receiving of stock from various suppliers and

Depot

: Ensure correct stock and queries resolved on

Time

: All stock received on time and stored in correct

Locations

: Organize cycle count of stock with team

: Monitor stock level from main warehouse send to

Depot as per depot order tonnage

: Ensure return or pickups from customer sends back to warehouse on time.

Credit note done accordingly.

: Queries from customer done properly for credit

: All way bills scan after delivery and credit pass Claim charge to transporter.

: All stock from inter branch and bought out received on time any query resolved on time

Communicate with supply about deliveries late deliveries and handling of documentation.

: Liaise with finance for customer credit query Control daily operation of department and attendance .Discipline staff if necessary .Training of staff on how to use system and draw system standard operating procedure.

: Fleet management system is working for route

Planner and all customer delivery waybills available.

: Fleet and new capacity loaded into system

properly so that not affect picking of route

: Monitoring is working on system for tracking

Trucks

: Track if there is requirement and route deviation

: Delivering on route information available.

: In addition, I can operate all warehouse equipment: forklift, reach truck and order picker

PRODUCTIVITY : Make measurements visible, generate graphs &

Tables

: Set target & monitoring ordering for the

Department (control cost for Department)

: Write SQL Script & query to monitor system

: Upgrade and implementation of system and make recommendation for improvement

: Stock takes planner, organizer and monitor

: Compile management information and result for

Dept performance and cost

: Warehouse input & output warehouse stock and cost

: Distribution stock in warehouse and space

Optimization

: Monitoring storage, binning, picking and dispatch

of stock

: Identify & implement productivity improvements

: Involve staff to implement & identify targets

REFERENCES

CONTACT PERSON : Mr. Pieter Haarhoff

POSITION : Warehouse Manager Plascon

CONTACT NUMBER : Tell (011-***-****

Cell 078*******

POSITION : Warehouse Manager Plascon

CONTACT PERSON : Mr. Quintin Ferguson

Cell 078*******

Tell (011) 951 -4500

CONTACT PERSON : Mrs. Angela Chapman

POSITION : National Inventory Manager

CONTACT NUMBER : Tel 011-***-****

Cell 082-***-**** or 011-***-****

CONTACT PERSON : Miss Bonny Scheepers Value

POSITION : Account Site Manager

CONTACT NUMBER : 082*******



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