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Korean speaking CSR/TSR

Las Pinas, National Capital Region, Philippines
January 09, 2018

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Jin H. No

****B Almanza Metropolis Condo

Manila Doctor’s Village Access Rd.

Almanza Uno, Las Pinas City




**** – 1997 Barrington University, Alabama, USA

Bachelor of Arts in Business Administration

Major in Business Administration, June 1997

1984 – 1987 Bishop Amat Memorial HIGH SCHOOL

High School Diploma, May 1987


Sept. 1989 BNSTechnical Institute Certified Computer Technician

Covers all the methods of repairing hardware for computers.

July 1998 School of TomorrowCertified Instructor

This is a training course with exams for every instructor for School of Tomorrow.

Consists of seven tests.


June 1990 – Oct. 1992 World Service(U.S.)

Worked as a supervisor for a building maintenance and security company in LAX.

Also maintained working hours and weekly salaries for 30 employees.

Jan. 1993- Mar. 1996 Hyundai Electronics Of America(U.S.)

Worked as a customer representative for the car audio division.

Also trained in repairing Hyundai car audio.

Jan 1997 – June 1997 Cosmo Pro( Korea)

Call center providing three way direct translating over the phone in Korean,

English and Spanish

Feb. 1998 – Feb. 1999 ChildrenGrandPark(Korea)

English teacher for the children center. Head teacher of the school responsible for

teaching methods and hiring of new teachers.

June 2003 – May 2004 Global Golf and Leisure, Tagaytay Country Club(Manila)

Worked as an assistant manager of various golf courses.

In charge of and responsible for up to 150 korean tourist and philipinos.

Also dealt with hotel management and restaurants

April 2006 – January 2008 Jung ilEnglishLanguageCenter

Worked as the school administrator enforcing school rules to teachers and students.

Evaluating all teachers on their pronunciations and accents. Adjusting pronunciations

with troubled students and teachers. Level testing students to batch them according to

their level in English. Managing schedules for English lessons through the internet

and phone. Other duties included anything related to the language center.

August 2009 - May 2011 Sitel

Employed as senior customer service representative/ tech support for global software (Microsoft, Kaspersky, Navida, Power DVD, etc) and physical products from Philips. Inbound support for Korean, English and Spanish calls and emails.

April 2017 – Sept 2017 Collabera

Worked as IT Service Desk Analyst assisting empolyees with on boarding and off boarding. Analyze, resolve and escalate inquiries and issues through Service Now. Assist in assigning business roles and privileges for SAP

Feb. 2013 – Present Freelance Work

Translate documents, interpret meetings for Korean businessmen, teach English to Korean kids and adults


LANGUAGES SPOKEN English (lived in the US 24yrs), Korea (lived in Korea 12yrs), Spanish(brought up and worked with Hispanics, studied for 6 years, lived in Mexico City 7 months furthering my Spanish studies).


Roman Catholic,fluent in English, Korean, Spanish. Knowledgeable in computers

and interest includes cooking, weight lifting and reading.

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