Human Resources Customer Service

OBJECTIVE: To enhance and utilize my Human Resource skills, knowledge, experience, organizational, administration and decision-making abilities by working in a fast-paced, challenging, multi-tasking and competitive environment.

●Extensive background in HR affairs, including but not limited to recruitment and selection, training and development, direct and indirect compensation, payroll, HR policies and procedures, WSIB regulations, employee engagement, labor relations, Human Rights and legal compliance.

●Completed Starwood’s Property Service Culture Trainer Certification for “Sheraton” brand.

PROFESSIONAL EXPERIENCE:

Human Resources Advisor Nov 2015 – Present

Symcor Inc.

Provide HR support to client groups, advising and managing the ongoing effectiveness of Symcor policies and programs.

Provide plans in support of management and leadership development to minimize employee relations’ issues and optimize human resources development.

Provide advice and counsel to management and employees to ensure fair and equitable application of HR policies and programs, and ensure all policies adhere.

Counsel Managers and supervisors on corrective action and performance management.

Assist Managers in performance evaluations, merit increases, and bonus calculations and payouts

Report and resolve employee concerns/feedback.

Administered Employee Opinion Survey (EOS) through Kanexa, and Cultural Assessment Survey and formulated Organization Mapping/Structural Changes for Prince Andrew Place and Railside location.

Assist in recruitment for various hourly and salaried positions in partner with National Recruiting team.

Implemented and Coordinated staffing development plans – Succession Planning, Career Development, and Redeployment.

Conducted training sessions for Managers and Employees- Health and Safety, Orientation, Brand Training.

Monitor and track the status of Short Term Disability (STD), and Long Term Disability (LTD) with National Disability Team.

Assist employees in regards to their Benefits, Eligibility of Benefits, Pension, Variable Pay, and other inquiries.

Ensure employees are enrolled in benefits, sign a waiver form, if necessary.

Investigated, documented, and resolved complaints regarding Guaranteed Fair Treatment (GFT), Harassment and Discrimination Policy and Workplace Violence Policy.

Identify training gaps, and deliver various training programs as per the need analysis.

Handle employee complaints and resolve the issues in effective manner.

Handle employee terminations and ensure all properties are returned.

Supervise Human Resources Coordinators in their daily task.

Human Resources Manager July 2014- Nov 2015

SoHo Metropolitan Hotel and Residence

Advice supervisors in regards to Employment Standards Act, and disciplining the associates. progressively up to and including the termination of their employment, ensuring proper documentation on file.

Investigated, documented, and disciplined associates in regards to harassment and bullying claims.

Post job descriptions on different websites, screen incoming resumes, conduct phone screening interviews, and in-person interviews with hiring managers, and General Manager.

Conduct reference on potential candidates, and draft hourly, and salaried associates contracts.

Keep a record of and provide guidance to all associates with regard to any work-related problems, human rights, health and safety, and employment standards act, and ensure that all relevant legislation and laws are adhered to.

Part of pre-opening of Wahlburgers Canada restaurant was involved in the full cycle recruitment process, training, and formulated Health and Safety policies for the restaurant.

Meet and set up all newly hired employees and provide them with new hire packages, issue time cards, name badges and associated IDs.

Report and file WSIB claims in a timely manner, and ensure effective return to work program.

Facilitate monthly health and safety meetings, and advise about any health and safety hazards to the committee, and gather their feedback.

Coordinate and recruited co-op students from Humber, George Brown, Centennial, and Seneca Colleges.

Conduct salary, and benefit surveys from competitive companies and recommended General Manager to formulate compensation policies whether to lead, lag or match the market.

Process bi-weekly payroll, inclusive of time entry, new hires, termination, and record of employment through CERIDIAN software.

Administer associate benefit program, inclusive of remittances, enrollments, deletions, and changes of all associates.

Human Resources Generalist January 2013 – July 2014

Sheraton Parkway Toronto North Hotel

Handled employee grievance with Union from start to finish, and settled grievances.

Maintained a professional relationship with shop stewards and business representative.

Advice and Coach supervisors in regards to Employment Standards Act, Collective Agreement, and disciplining the associates progressively up to and including the termination of their employment, ensuring proper documentation on file.

Full cycle recruitment process – posting the open position, screening applicants, scheduling interviews, completing reference check, drafting employment contracts, and completing onboarding and New Hire Orientation process.

Oversee benefits administration for Union and Non-Unionized associates.

Monitor all WSIB, and NON-WSIB claims, and ensure effective and early and safe return to work program.

Process bi-weekly payroll for all hourly and salaried associates.

Observed Negotiation process, and participated in Salary, Benefit and Position Surveys.

Co-facilitated Starwood’s “Building the Coaching Culture training” for all assistant managers, and supervisors to help them become effective leaders, Starwood’s “Service Culture training to all the new associates recruited in 2012, Customer Service “WE CARE” training program to all associates of the hotel with Director of Human Resources.

Human Resources Coordinator March 2012 – December 2012

Sheraton Parkway Toronto North Hotel

Human Resources Coordinator (CONTRACT) September 2010 – February 2012

Sheraton Parkway Toronto North Hotel

Human Resource Assistant February 2009 – September 2010

Madhura Infotech Inc.

EDUCATION & CERTIFICATION:

●Post Graduate Certificate in Human Resources Management

Jan 2008 – Dec 2008

George Brown College, Toronto, ON

●Enrolled in Certified Employee Benefits Program

AWARDS & ACHIEVEMENTS:

●Holder of CHRL designation.

●Implemented pre-opening of Wahl burgers Canada.

●An employee of the year at Sheraton Parkway Hotel in 2011.

●Won the prestigious “Industry Partner Recognition Award” from George Brown College in 2014, and 2015.

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