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Customer Service Sales

Macon, Georgia, 31206, United States
January 08, 2018

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James G. Skimin


Cell: 216-***-****

*** ****** ******* *****, ***** GA 31206

Motivated and established manager with 30+ years of experience. Entered the health care industry in

July, 2015. Employed by Community Health Systems (CHS), Shared Services Center-Fort Smith, Customer Service (Quality Assurance) Department and promoted 3 times. Well versed with the revenue cycle for hospitals. Organized, goal oriented individual that wants a challenging management position. Strong communicator and team player. Work closely with fellow employees, vendors, buyers, and clients. Outstanding Customer Service skills. “Hand’s-on” leader: trained new employees implement and follow company policies, rules and regulations.

Skills: Management, sales, sales support experience. Guided operations department and exceeded daily work volumes. Directed day-to-day production, scheduling, purchasing (purchase orders, negotiating leases). Human resource functions within department. Also have outstanding people skills.

Professional Experience:

Customer Service (Quality Assurance): Shared Services Center, Fort Smith, AR

July 5, 2015 to November 28, 2017

Outbound Team Lead: August 2017 to November 2017

Concentration: Navigated and resolved high dollar claims. Educated and assisted other team members to speed up correction of issues related to the revenue cycle. Closure/correction rate 30% higher than team average. As team lead, implemented new procedures and shared information with team members that improved closure rates and saved time. Outbound team was responsible for an average of $4 to $10 million a month of closed accounts receivable. Used multiple software packaged and well versed with their functionality that included: Pulse, DAR, Claim IQ, Passport, HMS, Artiva, SSI, Word, Excel, etc. Reviewed, annotated, and updated information as required with a strong attention to detail. This detailed annotation of patient accounts assisted in higher closure rates. Executed and completed special projects for senior management.

Point Person: March 2017 to August 2017

Oversaw daily requests for 10 hospitals in Oklahoma and Arkansas. Assist and resolved patient issues on a daily basis. Worked with CFO, CEO, HIM, PAD and other personnel related to the revenue cycle. Resolved requests in a timely manner (within 72 hours) from facilities and primary phone representatives to assist patients and correct issues to improve the patient experience.

Customer Service Specialist – Outbound: August 2016 to March 2017

Concentration: Enhanced contact and support to patients. Assisting patients with the issue(s) at hand and help resolve billing and insurance problems (Coordination of Benefits, Accident Details, or various other requests). Update and correct patient accounts to assist and increase cash flow within timely filing guidelines for the facilities. Determine the best method to correct, update, and note accounts so that issue(s) are resolved quickly. Use of multiple software packages to review, annotate, and update information received. Attention to detail and annotating were essential for daily tasks.

Customer Service Specialist – Inbound: July 2015 to August 2016

Concentration: Fielded calls from patients and other health care professionals. Able to review, advise, correct, in a timely manner, issue(s) at hand and help resolve, correct patient accounts. Determine best practices and correct method to resolve patient accounts. Use of multiple software packages to review, annotate, and update information received. Attention to detail and annotating were essential for daily tasks.

Director: Sales and Operations: Novex Systems, Valley View, OH

August 1994 to July 2015

Director of Sales, Southern Region

Novex Systems LLC: January 2014 to July 2015

Concentration on development of new business, broker arrangements and vendor affiliations first in Nashville, TN, and then Fort Smith, AR in 2015. Maintain contacts, quotes and related business development information for Home Office via remote updating by software updates, phone and email.

Director of Operations and Purchasing

Novex Systems LLC: September 1994 – December 2013

Cultivated and directed two shifts in operations department. Motivated 15 full time employees (FTE)

and 10 part time employees (PTE). Reconciled and monitored annual budget of over $2 million dollars. Slashed costs from suppliers and added new vendors to decease operating budget. Identified and implemented cost savings, developed partnerships with vendors and clients. Assisted and improved training of new employees. Engaged, trained, coached, and mentored, as needed. Responsible for all purchase/leasing of equipment and inventory items. Issued all company purchase orders. Approved vendor invoices. Implemented and delivered for company on all outsourcing decisions. Operations responsible for all company shipping: USPS, FedEx, UPS, LTL.

Able to operate and maintain: High speed production cut sheet laser printers (KMBS, Xerox, Ricoh, etc.), inserters, pressure sealers, production folders, inkjet address printers and other printing/mailing equipment.

Business Management – University of Akron

Associate of Arts & Sciences - Cuyahoga Community College, Associate of Arts and Sciences.

Volunteering, Awards and Training: LEAD Program, Shared Services Center-Fort Smith, AR. Management Training Program for management positions for the Shared Services Center.

Chairperson, Community Outreach Committee, Vision Council, Shared Services Center-Fort Smith. Vision Council s an employee volunteer group that organized events, collected and managed donations of the associates of the Shared Services Center. As Chairperson of Community Outreach Committee, our committee had the responsibility to verify local charitable organizations. The average monthly donations were $1500 to $2000 given monthly to local charitable groups.

Postal Customer Council (PCC): Officer, board member for over 15 years.

Xplor International: Midwest Region Board member 5 years and organized and started a chapter in Cleveland, OH.

U.S. Army – 101st Airborne Division, Sergeant (E-5), Honorable Discharge, Army Commendation Medal, Good Conduct Medal


Joshua Daves, Quality Assurance Manager. Cell 479-***-****

Mike Lorenz, Regional Revenue Cycle Director. Cell 479-***-****

Jessica Bates, Director Customer Service: 479-***-****

Robbi Pena, Supervisor Customer Service. Cell: 479-***-****

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