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Customer Service Microsoft Office

Location:
Marikina, National Capital Region, 1800, Philippines
Salary:
20,000-25,000
Posted:
January 08, 2018

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MA. RENETH A. DIÑO

* ******* **. *********, ******** CITY 1801

Home: **-***-**** ******: +639**-*******

SSS: 34-0466586

TIN: 400-605-117

PHILHEALTH: 030*********

Email: ac3yck@r.postjobfree.com

OBJECTIVE

Seeking to obtain a challenging position that will utilize strong customer service skills and attention to detail while offering opportunity for advancement and growth within the company.

BACKGROUND

Over 3 years of customer service experience.

Driven to exceed sales goals, build long-term relationships with customer, excelling at customer satisfaction and retention.

Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.

Delivers positive experiences through high-quality customer care.

Flexible in any given circumstances and hardworking in deadline-driven, fast-paced and team-based environment.

HIGHLIGHTS

Troubleshooting skills Service solutions expert

Creative problem-solving skills Strong organizational skills

Telecommunications knowledge Conflict resolution proficiency

Proficient with Microsoft Office Adaptive team player

High customer service standards Sharp problem solver

Ability to balance workload effectively Active listening skills

EDUCATION

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

STA. MESA MANILA

Bachelor in Business Teacher Education Major in Business Technology

June 2005 – May 2009

Student Teaching Practice in Quezon City High School

June 2008 – March 2009

Completed Office Practicum in BIR, Special Investigation Division

July 2006 – Sept 2006

EXPERIENCE

MISSIONS JOURNEY TRAVEL AND TOURS

1D 2nd F, Kaunlaran St,Calumpang Marikina City

Booking Reservation Officer

January 2016 – November 2017

Handle client’s inquiry regarding tour services, including airline ticketing, hotel reservations and tour arrangements.

Educate and make recommendations base on customer’s preference.

AFNI PHILIPPINES

Diliman Commercial Complex

46 Commonwealth Ave, Quezon City

Customer Finance Specialists Level II

March 2015 – Dec 2015

Provided customer service for inbound calls from customer seeking assistance with debt resolutions on delinquent accounts.

Ability to defuse an escalated call in a professional manner.

Surpassed many monthly quotas resulting in frequent bonuses.

STREAM GLOBAL SERVICES

6th F, SM City North EDSA Annex 2

EDSA, Quezon City

Technical Support/ Order Support

Aug 2011 – Aug 2012

Makes use of knowledge bases and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner that doesn’t entail product/part replacement or service cancellation.

Process customer orders/changes/returns according to established department policies and procedures.

TELEPERFORMANCE

14TH F, OCTAGON BLDG, SAN MIGUEL AVENUE

ORTIGAS CENTER, PASIG CITY

Customer Service Representative

Nov 2010 – March 2011

Identify and assess customers’ needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods/tool.



Contact this candidate