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Customer Service Sales

Dubai, Dubai, United Arab Emirates
January 10, 2018

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DOLLY KRISTEL PABINGUIT Mobile +971*********

With Valid UAE Driver’s License

*** *** ********, *** ******, Dubai, UAE


A versatile and highly motivated accounting professional, demonstrating drive, enthusiasm and initiative, with the ability to work under pressure and consistently delivers accurate and quick reports while maintaining high standard of analysis and insight, who experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills trustworthy, ethical and discreet; committed to superior quality service, confident and poised in interactions with individuals at all levels; detail oriented and resourceful in completing projects; able to multi task effectively. Capabilities include:

General Accounting (Tally, Peachtree, SunTech)

Payroll (Compensation & Benefits)

Human Resource (HRMS Recruitment & Visa Processing)

Customer Service & Relations

Banking and Finance

Proficient in MS Office

Internet Research & Navigation

Office Administration

Good Presentation and Communication Skills


Bachelor of Science in Accountancy University of the East, Manila, Philippines Secondary Education Certificate (Licensure Examination for Teachers Passer) IELTS 7.5 Band (August 2017)

Certificate of Eligibility Career Service Professional (Philippines) EXPERIENCE HIGHLIGHTS

Accountant, Australian South Sea Peal FZCO, Dubai, UAE (Apr. 2015 to present)

Accounts Receivable

Preparation of invoices for clients and order confirmation

Updating invoice master files and cash projections with AR details

Preparation of statement of accounts (AR)

Encoding collections from AR’s and preparation of bank deposit slips

Accounts Payable

Checking and posting of bills

Preparation of statement of accounts (AP)

Preparation of checks/telegraphic transfers for suppliers and other creditors

Scheduling and release of payments

Updating of internal bank statement with daily bank balance


Entering of inventory transactions in the system

Computing and encoding the landed cost of the inventory

Updating inventory balance

Petty Cash Liquidation & Internal Fund Transfer

Checking expense vouchers, reimbursements and posting of petty cash transactions

Preparation of internal online fund transfer request

Daily Cash & Bank Reconciliation

Periodical Reporting

Monthly recurring revenue booking and record keeping

Adjustment of advance payments and advances received

Posting of provisions, accruals, depreciation etc.

Updating fixed assets register

Computation of project revenue to be booked in the system

Preparation of periodic revenue analysis, ageing analysis, sales & project reports Payroll Accountant, Samra International DMCC, JLT, Dubai, UAE (Apr. 2013 – Mar. 2015)

Responsible in preparing and processing of company payroll of almost 400 employees using HRMS.

Generates the salary reports, prepares the files for WPS & non WPS accounts for bank transfer

Maintenance of paid & unpaid leave of employees

Maintenance of overtime reports

Allocates salary costs, prepares monthly journal entries and reconciles payroll related GL accounts as per cost center.

Calculates End Of Service Benefits for cancelled employees.

Attends to employee verification from banks.

Maintains and updates employee’s advances and loan schedules.

Payroll administration prepares employee’s certificate requests – salary, salary transfer, and NOC.

Books employee related expenses/invoices medical insurance, workmen compensation, salary processing fees, recruitment fees.

Responsible for resolution of payroll issues of EXPAT employees per rig area/designation

Responsible for reconciliation of daily pay stubs and time sheet reports versus actual payments to EXPAT as per systemʹs data input/spreadsheets.

Responsible for creating payroll analysis and payroll slips per rig area/destination

Liaising with co employees and management on payroll related queries

Ability to analyze payroll data and provide financial reports as requested. General Accountant, VSATPlus Intl. FZCO – Dubai, UAE (Dec. 2012 April 2013)

Preparation of all accounting functions and reporting to managing Director

Preparation of monthly management reporting covering cash flow, bank reconciliation statement, receivables and payables.

Responsible in accounting, finance and banking

Preparation of sales register, purchase register, stock register and journal book

Responsible for the preparation of year end work papers, trial balance, month end closing and monthly financial statements

Maintaining of books of accounts cash books, day books, purchase and sales ledger accounts

Follow up of debtors/creditors and reconciliation of their accounts

Preparation of employee related reports like payroll, leave salaries and gratuity entitlements

Preparation of quarterly financial statements and closing of books

Handling Internal audit and external auditor in preparing final account

Preparing Annual Bank Statement and Trading Profit & Loss

Schedules for audit.

Collectorl/Customer Care Representative, Convergys Philippines (July 5, 2010 – March 31, 2011)

Receives customer inquiries via phone hotline system regarding the status of their account and provides customer support via telephone.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Resolve product or service problems by clarifying the customerʹs complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; collecting payments; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Provides instructional training on software products to customers via phone, written correspondence and emails.

Manage large amounts of incoming calls

Generate sales leads

Contribute to team effort by accomplishing related results as needed

Meet personal/team sales targets and call handling quotas

Work with customer service manager to ensure proper customer service is being delivered HR/Admin Coordinator, Nabors Drilling Int’l. Ltd. Dubai, UAE (May 2008 – Sept. 2009)

Assist department with expense reports, time sheets, travel plans, organize appointments, wires and visas

Provides telephone support

Run oracle reports as needed

Maintains department personnel files and EFR files

Create and follow up on Change of Status forms for EMS technicians

Order and distribute personal Protection equipment for department

Consolidate monthly report consisting of Rig Equipment Downtime vs Rig Operating Hours per country

Allocate EMS Business Travel AMEX card that is used to charge EMS technicians flights, hotel and car rental

Maintain daily schedule of where EMS technicians are currently working

Schedule training for EMS Technicians to be certified for offshore work

Fire warden for department

Organize appropriate paperwork to bring in EMS new hires. Book travel and assist EMS new hire with orientation.

Renews customs card, trade licenses, employment visa on free zone portal

Post and check various HR related expenses which are passed by other departments, such as office supplies and common expenses.

Prepares payment, receipt & journal vouchers for various transactions.

Liquidation and posting of all PROs expenses and booking it to various cost centers then replenishes petty cash fund for PROs.

Prepare analysis report for all costs incurred in HR – Visa & Recruitment, Travel/Leaves/Business Trips, Stationery & Supplies and others.

Liaison between EMS group and Office services for departmental needs

Performs general administrative and HR duties as assigned Branch Operations Officer, China Banking Corporation Philippines, (April 2012 – Nov. 2007)

Responsible for the branch’s daily operations – Clearing, Investments & Accounting

Builds schedules for unit staff, edits and may approve time clock records, and generates reports for review by supervisor. Upon delegation by Deposit Section Head, may direct, plan, and assign work to branch operations personnel.

Performs teller corrections, approves checks and deposits for tellers within assigned limits.

Approves and transmits wires using the branch wire system.

Performs training of branch operations personnel when necessary; references Operations Manual effectively, and keeps up to date on bank and federal policies, procedures, and regulations.

Helps prepare and maintain files of customer correspondence; directs correspondence to appropriate individuals.

Promotes and cross sells all products and services of the bank determining which best suits customersʹ needs.

Assists with proof and review and large item return log; may perform daily audit of the branch vault or act as Vault Teller.

May perform specific daily functions as assigned by supervisor for specified operations positions, such as Customer Service Representative or Teller II at times of low staff coverage.

Check and balances daily cash receipts/ placements, deposits and cash disbursement and withdrawals.

Analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within an organization.

Performs accounts payable, accounts receivable, and accounting functions according to established procedures or as directed by the Branch Operations Head

Prepare various monthly, quarterly and annual reports (both for investments and accounting).

Prepares and post accounting, investing and clearing tickets and adjustments I hereby testify that the above statements are true and correct to the best of my knowledge. DOLLY KRISTEL PABINGUIT


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