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Customer Service Microsoft Office

Location:
Woodbridge Township, New Jersey, United States
Salary:
40000.00
Posted:
January 07, 2018

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Summary:

Proactive Professional in Accounting, Billing, Collections, International Financial Transactions Compliance and Regulations in Manufacturing, Distribution and Commercial Products and Service Industries. Skilled in negotiating and resolving financial bottlenecks and deficits. An effective and result oriented communicator experienced in interfacing with management at multiple levels and across diverse business units. Acquired strong administrative and general office skills.

Experience:

10/2017 to 11/2017:

Thibaut Inc., Newark, New Jersey

Credit Collections Representative: (Temp)

Approve pending orders (Domestic); Aging Report received monthly with 2000 customer. Write-offs and reconciliations performed daily. Credit Card information received for orders and accounts. Researched claims and secured proof of deliveries. Assisted managers with special projects and maintained accounts. Prepared spread sheets and written communications on researching projects

09/2011 to 04/2017:

Sterling Publishing Company, Monroe, New Jersey

Account Receivable Analyst: (Barnes and Noble)

Research and resolve customer claims and payment discrepancies on assigned and unassigned customer accounts. Communicate regularly with customer vendor’s relations and accounts payable department. Maintain and organize supporting documentation for invoices, credit memos, customer correspondence and department responsibilities. Manage daily applications and reconciliation of incoming payments of Sterling on unassigned and assigned customer accounts for both the US and Canada. Communicates regularly with contacts on assigned customer accounts in order to negotiate and completed on a semi-annual basis. Apply Barnes and Noble unapplied cash in a timely manner. Prepare workflow of documents for various accounts. Assist with Account Receivable reconciliation for assigned and unassigned accounts, including researching of chargebacks and credits. Maintain write offs of Sterling’s portion for scheduled account settlements. Assist with the preparation of monthly Account Receivable reports and reconciliations.

11/2010 to 2/2011

Matheson Tri-Gas, Baskin Ridge, New Jersey

Account Receivable-Temp

Accurately apply payments. Making adjustments to reflect any payments discrepancy

Investigate and resolve payment discrepancies and disputed billing using verbal and written skills

Moderate phone contact and correspondence with customers, sales force and different branches. Research and resolving all inquiries and payment discrepancies related to assigned accounts.

3/2000 To 7/2008

Thibaut Inc., Newark, New Jersey

Senior Credit Collections Representative:

Approve pending orders (Domestic and International); Aging Report received monthly with 2000 customer. Submit monthly reports to mid and senior level executives. Write-offs and reconciliations performed daily. Credit Card information received for orders and accounts. Electric checks (Chax) complied daily. Researched claims and secured proof of deliveries. Assisted managers with special projects and maintained international accounts. Prepared spread sheets and written communications on researching projects. Interacted well with all levels of management and sales personnel.

3/97 - 3/2000:

Duro-Test Corporation, Clifton, New Jersey

Credit Representative

Interacted well with 8 collection agencies and territorial management of 6 states. Primary responsibilities included order approval, collections, charge backs, and write-offs and account reconciliations. Communicated and collaborated with the Sales and Marketing Group also Customer Service to resolve or escalate customer issues.

Education:

Union County College, Cranford, New Jersey

Major: Accounting

AIMS Education, South Plainfield, New Jersey (2009)

Medical Billing and Coding Specialist

Technical Skills:

JD Edwards Program; Microsoft Office 2007; D&B; Get Paid Program; AS 400 Program; Excel Spreadsheet; Lawson System; Avante System; JP Morgan; Cylinder Equipment; TIMS System and Vista System.

References:

Excellent references available upon request.



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