Customer Service Human Resource

Joseph W. Vitthuhn Jr.

*** ****** ***, ********* ** 14150

*************@*****.***

www.linkedin.com/josephvitthuhnjr

(c) 716-***-****

EDUCATION

Medaille College, Graduation October 2017 (walk 2018)

Bachelors in Business Administration. GPA 3.2/4.0

Bryant & Stratton College, Graduation May 2015

Associate of Applied Science in Human Resource Specialist

GPA: 3.86/4.0

SKILLS AND QUALIFICATIONS

Experience on HRIS system: AS400, SAP, & Oracle

Experience on Benefit Platforms: SunLife Financial, Benefit Focus & Smartben

Work well with Microsoft Office, Advanced Excel, PowerPoint, and Outlook

Take the initiative in job tasks

Ability to work within a team as a leader and follower

WORK HISTORY

ALORICA, INC (formerly Expert Global Solutions), Amherst, NY 2015 – current

Human Resources Benefits Associate: Maintain benefits for employees of Alorica Inc in Canada & United States. Work with HRIS software programs, and maintain the correct information between the two with the employees.

SAP Software, Oracle Software, SunLife Financial, Benefit Focus & SmartBen Platform

Carrier Billing

Employee data auditing

National Medical Support Notices & Domestic Partner Enrollments

Site Presentation – Benefit Offerings for new acquisitioned sites (traveling when needed

Manual input of payroll deductions & benefit enrollments into insurance platforms

KENMORE MERCY HOSPITAL February – April 2015

Human Resources Internship: Listened in on Employee Relations with unionized employees for KMH and McAuley Nursing home, worked on the anniversary recognition report for WNY CHS, present for the Joint Commissions audit.

AS400 (minimal)

Employee filling

PANERA BREAD, Amherst, Williamsville, Buffalo, NY. 2007-2015

Catering Coordinator: Prepared and delivered catering entries for/to our customers. Position required a strong set of organizational, time management, and initiative skills to increase overall weekly sales.

(2012-2014)

Directed catering business within the store

Built cliental and sales through customer relationships, referrals, and through cold call sales.

Shift Supervisor: Managed Associates within the store during scheduled shift. Maintained customer service while striving for excellence in lowering speed of service times, lowering overall food cost percentages, and boosting associate knowledge of Panera's mission.

(2009-2012)

Administrative Tasks for Panera Bread Corporate

Trained new/existing Associates for new modules

Wrote weekly scheduling for Associates

Joseph W. Vitthuhn Jr.

217 Forbes Ave, Tonawanda NY 14150

*************@*****.***

www.linkedin.com/josephvitthuhnjr

(c) 716-***-****

Reference Information

1.) Stephen Lamb:

Benefits Manager – Columbus McKinnon, Amherst – 585-***-****

2.) Bryan Wiggins:

Benefits Specialist - Chewey.com, Miami FL – 754-***-****

3.) Magan Volino

Payroll Administrator –Sodexo, Amherst - 716-***-****

4.) Joshua Bateman:

Customer Support Specialist – Materion Advanced Technologies and Services Inc, Buffalo – 716-***-****

Contact this candidate