Sign in

Service Technician

Dallas, Texas, United States
January 06, 2018

Contact this candidate


Telecommunication, PC, Jr. Network Administrations

Helpdesk Support


**** ******** ****

Dallas, Texas 75241


Summary: Technical Skills

• Cisco Switches, Access Points

• Servers Installations and Configurations

• Data Center Maintenance

• Fiber Cable, Coax Cable, Cat5e & Cat6

• Wireless Networks, Hotspots, Ethernet

• Virus Removal

• Windows 7 Enterprise, Apple I-pad, I-phone and Mac repairs

• Broadband communications


• Routers and Gateways

• Inside wiring commercial and residential

• PC desktop and laptop break/fix

• Troubleshooting and diagnostics

• Consulting

• Experience working in Cisco, Juniper, Adtran, Calix, CBX500, Alcatel ASAM's Detailed knowledge of Network protocols including Ethernet, ARP, CDP, Frame Relay, PPP, STP, VTP, ATM, MPLS, X.25, ICMP, EGP, IPv4, IPv6, IP Sec, IPX, BGP, OSPF, RIP, GDP, TCP, IP, UDP, SMB, DNS, DHCP, FTP, HTTP, IMAP, IRC, LDAP, NNTP, NTP, POP3, RADIUS, RTP, SSH, SIP, SMTP, SNMP, Telnet, TFTP (In order from Layer 1 to Layer 7) and video monitoring. Education:

• American College Of Technology 2700 N. Belt Hwy. Saint Joseph, MO. 65506 Studied: Network Administration & Information Security from 8/2013 to 2/2014 GPA: 3.6; did not complete

• New Horizon's Computer Training Institute 2010 Corporate Ridge # 200 McLean, Va. Studied: Windows 7 PC Network ( prep for A+ Cert)

Completed Class 2012


TelePacific Communications ( TPX )

717 Harwood Lane, Dallas TX. 75240

August 1 2016 to July 13 2017

Field Service Technician-

Duties are the daily installation, maintenance and repair of Telwest customer's hosted PBX, MPLS ( VPN), Data and Voice services, installation of customer leased CPE equipment ( Cisco, NetVanta, Adtran, Overture, Hatteras, Juniper, Polycomm, and customer owned firewall devices) configuration of equipment to be used for the customer desired level of service delivered over fiber, or copper DSL, T1 or wireless over the top delivery. Also providing customer access to TPAC network through cloud device ( Velocloud 500 & 520 switch). Also responsible for inventory and recovery of company owned equipment, emergency call out, upgrade and disconnection of services.

Business Class Fiber Tech 1 - Time Warner Cable

1776 N. Greenville Ave. Richardson, Texas

Contractor- November 2013 to May 2015

The Business Class Fiber Services Technician I is a technical position that requires a strong familiarity basic networking and telecommunications concepts. This position is responsible for supporting all product offerings within the Business Class suite, and providing superior technical support to ensure a positive customer experience at all times.

Performs Installs, Service Calls, Disconnects, Move's, Adds and Changes of Business Class Fiber Services Accounts

Install/Service METRO Ethernet circuits and equipment Install/Service Cell Tower Backhaul circuits and equipment Install/Service PRI circuits and equipment

Utilizes various test equipment to troubleshoot and repair problems. Utilizes cellular and email communication to effectively communicate with supervisor, customers and OSC

Assists with Installs, Service Calls, Disconnects, Move's, Addsand Changes of the CORE networks and special projects as assigned

Performs PM procedures on Cell Tower, HUB and Collocation/POP sites as necessary Performs necessary update/verification of Trouble Ticket, Circuit Order Database (DLR/CLR) and workflow systems.

Attends weekly safety and training meetings.

Other duties as assigned by management.

Human Touch LLC

7900 West park DRIVE, McLean VA 22102 October 1, 2012 to June 23, 2013 Helpdesk Support Engineer:

Provide support to clients using Windows XP and Windows 7 Professional including Windows Office Suite, Pharmaceutical software, Scientific software, computers, printers and network support, blackberry administration, active directory, overall desk top support and cisco Voip phone system support and administrations.


Buccaneer Technical Services

Jr. Network Engineer

12501 Prosperity Drive, Silver Spring Md. 20908 May 14, 2012 to September 28, 2012 Duties as a Junior Network Technician are the replacement and upgrade of the FDA-HHS network that is connected to the FDA mainframe data center. The job involves the swapping out and upgrading of all Cisco enterprise equipment, fiber optics, cat6 cabling and systems testing of the FDA mainframe system. Sometimes the duties including the repairing of servers, ups, firewalls and rack mounting systems and cabinets. lan closet upgrades, patch panels, hardware and software. Also configured servers ( Firewall*SonicWall*, E-mail, ) Phicolcomm Technical Services

7533 Marietta Lane Dallas TX. November 22, 2010 to Present Duties:

As owner of Phicolcomm Technical Services, I started the business as a self-employment venture to combine all my skills in IT and telecommunications so not to be employed by one employer, but rather contract my services out to numerous clients in the telecommications field. I partnered with several companies such as ATT, Verizon, TWC, Apex, Charter, Dish, Directv, XO Communications, Windstream, and various other ISPs not mention to fulfill customers request, providing consultation advise, site surveys, installation, maintenance and repairs. I often use this as a means to suppliment my income when employment falls to the wayside for any number of reasons, or mostly between temporary assignments that I find myself engaged in. Verizon Communications

2937 Gallows Road Falls Church VA. 22042 December 20, 2004 to November 20 2010 Cable Splicing Technician with Emphasis Fios LAN Installation Installation and splicing of fiber optic cable and associated hardware on FTTP project. Installation of voice, data and video services over IP WAN network including wireless residential and commercial high speed networks, IP routing and traffic for video equipment which include PC Ethernet and wireless N&G MAC/PC products..

Repair telephone wire and jacks and provide change of service in residential and commercial environments. Testing of fiber network with EXFO tester, OTDR, placement of fiber terminals, tails, nodes and drops. Placed fiber cables in manholes, hand holes, fiber pits, CEV and buildings. Testing and termination of fiber optical terminals, splice cases and following strict MSDS and safety policies and rules. Also worked in Engineering group that produces OSP drawings for right of way placements of cables, fiber hand holes, vaults, splices, road boars, trenching and aerial plant placement.

Bell Atlantic of Maryland - Potomac Region

October 16, 1996 to August 15, 2000

Cable Splicing Technician

Maintenance, installation and repair of outside plant facilities: including cable, wire, terminals, loop carrier electronics and light guide facilities.

Installations and repair of all sizes of field cables, lead cable, and metallic copper fault locating and repair of resistive faults.

Maintenance of telephone controlled environments such as cable vaults, CEVS, light guide terminal cabinets including provisioning of DSL circuits, SLC 96 and ISDN systems. Working knowledge of T1s, DSI transmission systems which include trouble repair of data transmission circuits, wiring and cable installations for data transmission circuits. Compilation of daily reports regarding damage estimates and investigations and cost analysis for Bell telephone facilities.

Familiarity with Microsoft Word and Excel programs. Services Technician - Consumer LOB Division of Bell Atlantic Maintenance, installation, testing, repairing telecommunications systems and such as, POTS, DATA, multi-line telephone systems, station and radio equipment and CPE systems. Installation of outside and indoor wiring, including jacks, pair gain and loop treatment devices. Configured and repaired wiring for sending and receiving tones to analyze circuits, joining and splicing cable conductors, testing and locating defects in cable and wire and performing other related tasks.

Performed duties requiring pole climbing and extension ladder skills. District Cablevision-TCI

900 Michigan Ave, N.E., Washington DC, 20017July 7, 1992 to Oct. 5, 2996 Service and Line Repair Technician

Maintained required system levels, by calculating amplifiers outputs; set and replaced distribution and line extender amplifiers; diagnosed and changed out power supplies and line amplifiers. Performed underground and aerial construction associated with a CATV. Assisted in the installation of all rigid and semi-rigid coaxial cable and vaults, pedestals, boxes or other equipment used to house CATV equipment.

Located and removed existing underground cable using a TDR Duties also included those of an Advance Installer and supervision of technicians in training. Military Experience: USMC 1983-1987 Camp Lejuene,NC 3rd Btln. 8th Mar. 2nd Mar. Div. Certifications:

A+ 2012 (Comptia) July 18 2012

BPI 2011(SCTE) Broadband Professional Installer July 11 2011


Contact this candidate