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Customer Service Administrative Assistant

Location:
Mississauga, Ontario, Canada
Posted:
January 06, 2018

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Satpal Dhamrait

** ******* ****, ********, ** • L6R 1W2

Residence: 905-***-**** • Cellular: 416-***-****

E-mail: ac3xq5@r.postjobfree.com

OBJECTIVE: To Obtain a Full time Position where I can utilize my skills or gain other experience as well

SKILLS & ABILITIES:

Several years of experience in fast paced manufacturing/distribution environment as a Dispatcher, office Assistance, Shipping clerk,customer service

Extensive knowledge in customer services and transportation sector

Proficient in computer programming such as JDE

Excellent punctuality, attendance records and work well in team environment

Leadership, organizational, directive skills and fluent in English, Hindi & Punjabi

Work well under pressure and meet all deadlines

Excellent interpersonal, communication and problem solving skills

PROFESSIONAL EXPERIENCE

RBT TRANSPORT – ( US DISPATCHER)

2013- Current

Book drivers for all inbound and outbound

Solve any problem arise with deliveries or pickups

Knowledge of booking loads on load link

Us customs/ Ace Manifest/ Fast shipment / cross border

Dispatching the long hauls loads

Perform other duties assigned

Maintain log books of drivers

Keep logs on update drivers with pickups and record on daily book

Call for service if any issue arrive with trailer

Keep record of drivers hours worked

Update drivers with pick up information, and keep log book update

Able to use PC miles

SNC-Lavalin ProFac (contract) 2006-2009

CMMS Co-coordinator

As part of the Technical Services COE, the CMMS Team is the focal point for all CMMS implementations. Having extensive knowledge and experience, the CMMS Team is able to maximize the building systems reliability and optimize the value of the forecasted maintenance budget.

Equipment Warranty – warranty status of asset tracked in Equipment Master Field, maintain and update “passes its expiration”, generate reports

Equipment Condition Update – data is entered and updated to be shown on the PM work order. Various conditions are noted such as: good, excellent, replacement etc

Preventive Maintenance Process

BCR Reporting ( Building Condition Report) – identifying the current operational requirements and conditions of a facility

Corrective Maintenance Process

Module Integration

Reporting – working with JDE programs PLP programs

MCA LTD. (collection agency) 2005-2006

Collection – Toronto, ONT

This position requires a self-motivated person with the ability to consistently follow up on delinquent accounts in a courteous but firm manner. Proficient on Windows applications - Outlook, Word, Excel

Project manage all aspects of administrative requirements

Assist in monitoring billing and A/R procedures

Respond to queries from clients and branches regarding billing and AR

Resolve and respond to issues on a timely basis

Reconcile National Accounts between client billings, receipts and redistribution of receipts to branches

Assist in the development of the centralizing of the credit and collection function

Assist in all aspects of accounts receivable function

Data entry of invoices and credits received from National Account clients and branches

Cash receipt entry and ensure that cash receipts and credit card payments are applied in a timely and accurate manner

Provide support to internal departments and managers on accounts receivable issues

COMDA CALENDAR – Toronto, ONT

Administrative Assistant and Customer Service

2001-2005

Strong interpersonal and customer service skills, basic computer literacy, and ability to work independently, strong time management skills & team-player attitude

Interface with the client escalation group (via E-mail)

Look-up orders in the current sort to ensure they are not there

Create manual orders through a order entry module

Verify all orders sent to warehouse have sufficient inventory

Maintain existing accounts

Assign orders to specific pickers and monitor order progress

Coordinate pick ups and handle outbound track and trace with multiple Couriers/Carriers

Data enter all relevant information of the units shipped out into comprehensive report

Ensure all systems are updated with the transaction

Develop protocols and processes for improved efficiency

Perform Other duties/projects/reports assigned by management

Provide an excellent level of customer service in order to build relationships

Maintain a high level of product knowledge

Receive and place incoming orders, quote prices & invoice

EMPLOYMENT HISTORY:

CREEKBANK TRANSPORT POSITION: (BILLING SUPERVISOR & CHECK IN DRIVER & ASSIST DISPATCH) 2006-2011

DUTIES:

Assist with billing, scanning bills, scanning pod,tracing for customer, keying in orders in the system

Assist with drivers check in, and all other duty assigned as well

Sorting out drivers paper work

Book appointment for out bound deliveries

Assist with calling for repair service when required

Solve any problem arise with deliveries or pickups

Knowledge of booking loads on load link

Us customs/ Ace Manifest/ Fast shipment / cross border

Perform other duties assigned

Make sure all loads were billed by timely manner.

SHOPPER DRUG MART

Post office manager

Cashier

Inventory 1999-2001

TANDOORI HOUSE RESTAURANT (part-time)

Accountant / Office Assistant – Brampton, ONT 1986-2014

Book-keeping

Check-inns & Check-outs

Reservations

Responsible for training new employees

Supervising housekeeping

Responsible for closing shift and daily deposits

Customer Service

EDUCATION

Grade 12 Diploma

Manager course completed

TECHNICAL SKILLS

Proficient in the use of MS Word, MS Excel, Explorer, Outlook & PowerPoint programs

REFERENCES AVAILABLE UPON REQUEST



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