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Customer Service Human Resources

Plymouth, Michigan, 48170, United States
January 06, 2018

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*** ********** • Plymouth, Michigan 48170 • 734-***-**** •


With over 28 years of dedicated service in public education; 14 years in leadership, human resources and operations management, I am highly motivated and passionate to help analyze, problem solve and implement solutions to maximize an organization’s efficacy.


Leadership Development • Human Resources • Operations Management • Systems-Minded • Integral Results Oriented • Labor Relations • Mentor & Coach • Lean Management • Facilitator • Equity Advocate Process and Policy Development • Chief Negotiator • Compliance Officer • Customer Service Conflict Resolution • Ethics and Policy Enforcement • Transformational Change • Strong Communication Skills Accountability • Data Driven • Problem Solver • Trusted Professional • Long-term Planning • Collaborator


NOVI COMMUNITY SCHOOL DISTRICT, Novi, Michigan 48374 Assistant Superintendent of Human Resources (March 2013 – October 2017)

• Led a high performing human resource department that provided support and customer service to an organization with over 890 employees, 30 administrators, 12 buildings, $72 million budget and 6,600 students; maintained the high school principal responsibilities simultaneously for the first six months at central office.

• Collaborated and led initiative to support continued success in a district academically ranked in the top 5 percent and the 25th largest out of 540 public school districts in Michigan.

• Created and implemented a comprehensive, rigorous hiring process for all employee groups that incorporates research based interviews and cross collaboration with departments and district leaders.

• Elevated district performance and customer service by developing and implementing common systems in the areas of staff accountability, school health protocols, compliance requirements, Board policies and the law.

• Responsible for all staffing, including recruiting, hiring, transfers, resignations, leave of absences, Family Medical Leave Act (FMLA), Independent Medical Exams (IME) and Worker’s Compensation.

• Created and maintained nearly 450 official files required professional certifications and licenses

• Served as the Chief Negotiator for four bargaining groups, administration and non-union employees.

• Managed all employee grievances, paid/unpaid administrative leaves, individual development plans (IDP) and terminations with a high level of integrity and confidentiality.

• Facilitated monthly training and professional development opportunities for administrative council to ensure ongoing growth of the organization, encourage collaboration and continuous development for a cohesive team.

• Updated and implemented a user-friendly Employee Handbook to communicate a culture of high expectations and consistent practices.

• Developed and implemented an entry/exit procedure for employees, including an online exit survey.

• Conducted all district level investigations related to employee misconduct resulting in disciplinary action.

• Developed, trained and implemented employee evaluations for transportation, maintenance and support staff.

• Maintained, update and annually communicate updated seniority lists to all union groups.

• Provided continuous evaluation training for professional staff and leadership groups to ensure that the organization is current with all legal requirements and state mandates.

• Maintained professional memberships and attend professional development to stay current with State and Federal laws as it pertains to negotiations, operations, personnel, Title IX and other compliance requirements.

• Developed and maintain positive relationships with all cooperating universities and oversee the recruitment and placement of all internships.

• Participated in Board of Education meetings and provided personnel reports and presentations related to human resources and district operations as requested by the Board President and Superintendent.

• Managed and supported the District nurse and required training for specific medical needs (Epi-Pen, DiaStat, insulin shots, concussion and Blood Borne Pathogen training, etc.).

• Collaborated with all district secretaries to ensure that the buildings executed policies and systems with consistency and with a high level of customer service. Provided annual meetings and provided ongoing training in areas on need and by request of the union president. CAROL BAAKI DIGLIO, ED.S., CHRS • • Page 2 NOVI HIGH SCHOOL, Novi, Michigan 48375

Principal (July 2010 – August 2013)

• Responsible for all aspects of the leadership and operations of a state and nationally ranked high school offering a robust and rigorous schedule to meet the Michigan Merit Curriculum requirements and student interests.

• Led a professional faculty of four administrators,130 staff members, 14 departments and a student body of 2,025.

• Oversaw the operational cost of $11.4 million, building operations of a 500,000 square feet facility and managed a

$250,000 operational budget.

• Managed staff reductions by 8 percent and the elimination several support resources due to State School Aid cuts, while maintaining opportunities for students, continuous improvement and excellent customer care.

• Orchestrated a major structural change to the daily schedule during the educational downfall of the recession.

• Implemented the International Baccalaureate Diploma Programme, sheltered classes for English Language Learners and Operation Graduation to meet the academic, social and emotional needs of all students.

• Executed several initiatives and training to elevate staff leadership, collaboration and best practices leading to a 97 percent graduation rate, 84 percent graduates attending a four-year university and 23 National Merit Finalists.

• Implemented continuous diversity and equity training to create a culture that embraces and honors social justice and student voice.

• Hired and mentored administrators, teachers and support staff. Assistant Principal (July 2007 – June 2010)

• Maintained all duties and responsibilities as outlined under Dean of Students and Building Operations.

• Oversaw and collaborated with 14 departments, served the academic, emotional and social needs for a caseload of over 700 students.

• Created the master schedule; recreated and implemented the scheduling process to accommodate over 2,000 students and 24,000 classes while incorporating stakeholder voice.

• Hired, evaluated and maintained high expectations and accountability for all employee groups.

• Accelerated innovative strategies and interventions for at-risk populations. Dean of Students and Building Operations (August 2003 – July 2007)

• Conducted student discipline and behavior modification strategies grades 9-12.

• Elevated and defined procedures and policies to improve the operations of a large organization in the areas of attendance, health protocols, lockers, parking lots, classroom assignments and furniture and security.

• Organized and facilitated a district-wide school shooting simulation, the production of district-wide emergency manuals, CERT training and CPR/AED training.

• Served as the construction liaison during a major renovation resulting in an 156,000 square feet addition.

• Took on assistant principal responsibilities October 2006 – June 2007 to support administrative team, including the task of building the master schedule, while maintaining all Dean of Student responsibilities.

• Assisted in screening, final interviews and hiring of staff members.


Specialist in Arts, Major: Educational Leadership

Eastern Michigan University, Ypsilanti, Michigan, December 2009 Masters of Science in Administration, Major: General Administration Central Michigan University, Extension Program, August 1999 Bachelor of Science, Major: Health (MA) K-12, Minor: Earth/Space Science (DH) 7-12 Central Michigan University, Mt. Pleasant, December 1989


Michigan State University, Certified Human Resources Specialist (CHRS) State of Michigan Administrator Certificate (K-12) State of Michigan Professional Education Certificate


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