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Customer Service/Courier

Phoenix, Arizona, United States
January 06, 2018

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Jennifer Sutton

**** *. **** ***** *******, Az. *5019 623-***-**** or 602-***-**** My Mission (Professional goals):

To join a company that I am proud to represent with my consistent display of respect, integrity, and loyalty to all fellow co-workers, potential and current Patients, all outside corresponding medical facilities staff, and insurance companies. Remembering to care also for myself in the process, with my commitment to always be there, and to be fully prepared for a challenging, high volume, fast paced position where I can put my skills and experience to use to the advantage of all people concerned, focusing on providing the greatest possible patient care resulting in maintaining a great company image and reputation.

Work H istory:

●U PS United Parcel Service Phoenix, Az. temporary p ackage handler; seasonal employee hired on during very busy peak season of sorting packages that are to be put into delivery trucks 12/05/16-12/30/16

●S elf Employed for Ms. Bonnie Allen,a nd previously terminally ill husband, Mr. Forrest Allen I n home Health Care Provider/ Personal Assistant Provided medical care for hospice patient the final 2 months of his life in his home, and then became full time personal assistant/household management for Ms. Bonnie Allen in the same home. Glendale, Az. May 2011- July 2016

●Arizona Pediatric Eye Specialists Phoenix, Az F ront Office Medical Receptionist; open & close office, referrals, insurance eligibility, check in/check out, scheduling Jan 2011-May 2011

●Cardiovascular Consultants (CVC) Phoenix, Az S pecials Dept; Medical Radiology & Ultrasound Testing Scheduler high volume phones; contact insurance companies & workmans comp case managers to obtain patient benefit details and acquire any needed authorizations upon providing them necessary documents to prove medical necessity. Scheduled all Radiology & Ultrasound tests and post testing follow up appointments. February 2009 -May 2010

●The Orthopedic Clinic Assoc. (TOCA) Phoenix, Glendale, Tempe, & Mesa, AZ 1 . F ront Office Medical Assistant/Float for 5 busy Orthopedic clinic locations & 3 Physical Therapy locations where ever the greatest need for coverage doing any and all front office medical receptionist duties and front office Physical Therapy duties. Then promoted within to 2 . Insurance Authorization Specialist position for 5 of the clinic's Physicians/Surgeons. Obtained all insurance required authorizations needed for diagnostic tests, imaging, and some medications used for in office procedures April 2005 - July 2008 *

●Arcadia Family Clinic/ John C. Lincoln Health Network; family practice doctor's office Phoenix, Az. Back Office Medical Assistant for one of the family practitioners in the clinic. Assisted with all exams and procedures, rooming of patients, vitals, EMR, medication refill requests, test result notifications. February 2004 - March 2005. *

●The Furniture Affair Phoenix, Az 1 Retail Sales position 2 Warehouse; Receiving position i n a great consignment store of new and consigned model home furnishings, bedding, decor, art, and furniture. July 2002-August 2003 *.

●Discover Card Financial Services Phoenix, AZ 1 . Customer Service Account Manager /Call Center. & 2. website support taking approx 200 calls per day from. Credit card members regarding their account, their bill, payments, balance transfers, fees, and negotiation of adjustments on fees, etc, then promoted to website support taking only calls regarding the use of the Discover card website and downloading their accounts to Quicken. J anuary 1999- April 2002*

●P egasus Solutions (f ormerly called (Rezolutions) . H otel Reservation Sales Agent/Call Center. Taking Incoming calls for 3 different hotel chains to assist callers in finding the best hotel and accommodations for their needs and price range, making the appropriate reservations, taking credit card info to reserve the rooms, and informing them of cancellation policy. March 1997-January 1999.

* Note: Employment during 2001 - 2007 was under my previously married name of J ennifer Mitchell. Education

Rio Salado Community College Phoenix, AZ Jan 1994-Jun 1997 Associate of Applied Science Degree in Chemical Dependency Counseling 3.8 grade average.

I nternational Institute of the Americas (IIA) Phoenix, AZ Jan 03-Jan 04 Medical Assistant Diploma; Clerical and Clinical Course Completed, Diploma Received 2004 4.0 grade average. University of Phoenix P hoenix, Az. 2010 Completed coursework towards Bachelor's Degree in Psychology ; Degree not yet received

Additional Professional Skills and Personal Attributes

• Positive attitude, Experienced, Quick learning, & trainable • Personal & Professional Integrity • Works well independently

(and/or) in a team environment, (with or without) Supervision • Detail-oriented, Organized, Multi-tasker • Skilled in Interpersonal Communications, both verbal and written, and fluent in medical terminology • Trained and skilled in handling escalated Customer service issues and defusing emotionally charged conversation. • Proficiently type 50+ WPM, advanced knowledge of Most Computer Software Programs including Microsoft Office; Word, Excel, PowerPoint, Internet Navigation, Email, and EMR • Knowledgeable of Insurance plans and workmans comp. • knowledge of ICD 9 & 10 and CPT Coding, referrals and authorizations.

• 20 Years of applying the “Golden Rule” by providing the same Exceptional Customer Service to All Customers/Clients/Patients, that I hope to receive for myself • Clean MVD for 15 years, Fingerprint Clearance Card eligible; Clear background check Professional References

1. Cathy Evensen Human Resources @ The Orthopedic Clinic Assoc. (Previous employer's awesome Human resources professional 2222 E. Highland Ste 300: Phoenix, Az 85016. phone # 602-***-**** 2. Nancy Rhodes, business Owner & Creator of T he Furniture Affair. (P revious employer and the greatest boss ever!). 3 50 E Bell Rd Ste 8. Phoenix, AZ 85022. phone # 602-***-**** 3. Jerry Jeter, Pipe Fitter/fire safety equipment installation for A brigo Fire Protection (A Professional acquaintance/ long time friend) Laveen, AZ phone# 623-***-****

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