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Customer Service Representative

Newark, Delaware, United States
January 05, 2018

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Robin Morris

* ****** *****

New Castle, Delaware 19720

302-***-**** –


October 2007 – present LiveOps

Customer Service Representative

Answer product information for customer orders, process service calls, up sell products and advise customers of account or service status via telephone

Troubleshoot and configure pc settings for internet connection;

Answer requests for various types of customers, inquiries, extreme and non extreme, distressed, or upset customer;

Inputting data into a computer while reviewing customer accounts or orders while actively listening to customers’ request, inquiries or concerns;

Reply to customer inquiries via email and PC-based word processing;

Advise customers of policies and procedure account or order related issues

Attend weekly team meetings and adhere to one on one enhancement sessions;

March 2004 - 2007 Delaware Money Management Program

Program Administrative Coordinator

Follow-up on clients referred to program for qualification interview;

Provides administrative support to Statewide Administrator;

Coordinates schedules, manages files, handles mail and makes travel arrangements

Plan client interviews and assist with coordinating volunteer meetings

Assistance and/or process Volunteers Expense Reports

Responds to internal and external requests for information

Administer program files for clients and volunteers;

Monitor client bank statements for spending and budget auditing;

Prepares and updates spreadsheets, documents, reports and presentations

Processes invoices, investigates issues and handles other financial administration activities

Create and maintain spreadsheets for program reports

Acquire and maintain confidential information on both clients and volunteers

September 2001 - March 2004 Staffmark - Wilmington, Delaware

Project Administrator

Support senior management, finance & accounting, and human resources/payroll with many diversified job responsibilities;

Enter timesheets in SAP, audit entries for accuracy, account for all timesheets received; balance hours and distribute paychecks;

Manage unit by responding and reply to the business needs in the absence of my manager; i.e. producing reports, data, and other departmental information;

Produce Excel and Microsoft access cost reports, i.e. actual, budgeted, and forecasted hours and dollars to project managers;

Open, process and maintain newly awarded accounts/business;

Support with billing data for accuracy and efficiency of client billing;

Set up general ledger accounts for management tracking and reporting;

Prepare and process purchase orders for invoice for invoice verification;

Education: High School Diploma; Some college credits;

Skills: Microsoft Office (Excel, Word, Outlook, Power Point); SAP;

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