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Customer Service Quality Assurance

Location:
Anaheim, California, United States
Posted:
January 05, 2018

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Resume:

Nabila Hebaish

Anaheim hills, CA • 714-***-**** • ac3xe8@r.postjobfree.com

Education

Cairo University, Cairo, Egypt

Studied Pharmacy for 5 years September 1982 –June 1987

Mere de dieu High School, Cairo, Egypt

National Egyptian diploma in French (Sciences major) August 1969 – May 1982

Skills

Applications

Microsoft Office, Compu Globe

Languages

English, French and Arabic .

Degrees:

1.CLS clinical laboratory scientist license – December 2017

2.Pharmacy Technician certificate – March 2016

3.Pharmacy Bachelor degree – May 1987

4.High school diploma May 1982

Relevant skills:

1.Processing laboratory tests

2.Identify abnormal blood tests, perform cultures

3.Identify bacteria and viruses

4.Examine analyze blood fluids, tissues and cells

5.Identify blood clotting abnormalities

6.Prescription Processing

7.Pharmaceutical Calculations

8.Medical & Pharmaceutical Terminology

9.Drug Classifications & Safety

10.Medication Inventory Management

11.FDA Compliance

12.Customer Service/Customer Relations

Work Experience

National organization for drug and control research, Cairo, Egypt 1987-1989

Position: pharmacist (quality control section):

Performing routine testing, releasing of raw materials, blend testing, in process material, finished products and stability testing.

Performing assay, dissolution, content uniformity, blend uniformity, impurity, disintegration, disintegration and other test.

Physical & chemical testing and approval of raw material, in-process and finished products

Performing in process quality assurance checks for tablets, capsules and liquid orals.

Documentation of log books, calibration records, temperature and humidity records etc.

Looking out for defects in a product.

Distributing written Quality Assurance results to appropriate parties.

Writing up evaluations and assessments.

Carrying out final inspections.

Abou Seifen Diabetes Center, Cairo, Egypt June 2011-April 2013

Position: clinical laboratory scientist

Blood banking department and Phenotyping

Hematology

Microbiology and Parasitology

Serology

Immunology

Biochemistry and clinical chemistry

Nabila Pharmacy, Cairo, Egypt 2000-2011

Position: pharmacist in charge and manager

Greet customers as they arrive and direct them to merchandise they need

Assist customers with buying decisions when required.

Operate cash register and adding machine in order to manage cash for sold items

Stock items when required

Improved drug-inventory management system to reduce waste and eliminate back orders.

Cultivated strong network of physicians, resulting in an average of 100 new patient enrollments monthly.

Al Salam Hospital, Cairo, Egypt 1987-1988

Position: staff pharmacist

Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problem\

Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations.

National organization for drug and control research, Cairo, Egypt 1987-1989

Position: pharmacist (quality control section):

Performing routine testing, releasing of raw materials, blend testing, in process material, finished products and stability testing.

Performing assay, dissolution, content uniformity, blend uniformity, impurity, disintegration, disintegration and other test.

Physical & chemical testing and approval of raw material, in-process and finished products

Performing in process quality assurance checks for tablets, capsules and liquid orals.

Documentation of log books, calibration records, temperature and humidity records etc.

Looking out for defects in a product.

Distributing written Quality Assurance results to appropriate parties.

Writing up evaluations and assessments.

Carrying out final inspections.



Contact this candidate