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Customer Service Manager

La Puente, California, United States
January 05, 2018

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Lisa A. Avery



Customer Service Associate IV

Lowe's HIW INC - Moreno Valley, CA-January 2010 to April 2013

Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Responsible for farming out all calls to appropriate departments or associate as well as management.

Administrative Assistant

Lowe's HIW INC - Moreno Valley, CA-April 2005 to December 2009

Moreno Valley, CA

Installed Sales Manager

Managed a staff of 3. In charge of all contracted installers for the company. We linked customers home installs with qualified installer to handle the customers job. We processed and handled all customer service complaints between consumer and contractor or consumer and manufacturer. Processed payments to contractors and from contractors. Managed the delivery of product to consumer or coordinated delivery to installer then installer to consumer. Made sure all contracts were completely and accurately filled out for processing.

Credit Coordinator / Ad-Min Staff

Lowe's HIW INC - Moreno Valley, CA-January 2006 to March 2009

Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. Followed up on all calls from consumers pertaining to account information. Key in making sure appropriate corrections were rectified.

Ad-Min Staff

In charge of all incoming and outgoing calls for facility. Responsible for screening of calls coming in and making sure they were fielded to perspective recipients. Calls per day 200- 300 calls per day. Response time was within 3 rings.

Also responsible for the file management of the facilities daily business. Admin team was responsible for reconciling the facilities daily business. The correction of any errors in the paperwork resulting in shortages or overages.

Customer Service Rep

Nordstrom - Riverside, CA-September 1992 to November 2002

I held many Customer service positions while employed with Nordstrom. From merchandiser to specialist to manager. All while building books of business that required knowing and understanding your customers needs and concerns. Establishing a great rapore and trust with your customer is key.

Department Manager

Nordstroms - Riverside, CA-October 1991 to November 2002

Managed a staff of 8 girls. Responsibilities were forecasting of departments business, scheduling, hiring.



United Education Institute Upland - Upland, CA



Riverside City College


Diploma in General studies

Moreno Valley High School



10 key, computer functions, Filing, Cash office, Reconciling reports (10+ years)

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