Customer Service Manager
Resume:
Melissa Britton
Goose Creek, SC *****
*******.**********@*****.***
To obtain a position as an Experienced Certified Medical Assistant within a growing organization. Work Experience
CMA
Charleston ENT - Charleston, SC
August 2016 to Present
Responsible for greeting patients and collecting past medical history, vitals, medications as well as documenting appropriately in the company EMR. Efficiently drawing up injections and administering per MD requests. I also order appropriate labs or radiology testing and ensure it gets to the correct department for scheduling. Other responsibilities include sending medications to patients' pharmacy including accurately dosing the medications. Other daily duties include assisting the Physician with procedures in office, preparing paperwork for surgeries and sterilizing all instruments.
CMA
Sweetgrass Pediatrics - N Charleston, SC
2014 to Present
CMA Telephone Triage
# Responsible for answering medical questions for Parent's children with compassion and knowledge.
# Refill prescriptions for patients via Greenway systems or calling pharmacy directly with professionalism.
# Contact various insurance companies for prior authorizations on medications not covered to ensure approval in a timely manner.
# Exceeded patient care with an empathetic approach to ensure that at the end of triaging call, parents feel at ease and secure knowing that their child is in good hands. CMA Clinical Supervisor
Sweetgrass Pediatrics - N Charleston, SC
2011 to 2014
* Supervisor of the CMA Team, with responsibility for twelve direct reports, maintaining inventory of vaccines and medical supplies, delegating daily duties to staff and making day to day decisions.
* Responsible for hiring and managing Medical Assistants. Manage annual performance evaluation process for each team member.
* Manage waiting room and wait times, ensuring efficient patient care.
* Manage a successful and safe back office. Utilized team building exercises to improve morale of team, and build trust within the team.
* Develop team members for advancement into expanded roles within Sweetgrass Pediatrics.
* Helped implement practice's quality assurance and control programs. Efforts ensured compliance with HIPAA, CLIA, and OSHA regulations.
Certified Medical Assistant
Sweetgrass Pediatrics - N Charleston, SC
2010 to 2011
Demonstrated proficiency in taking patient information, medical history and vital signs, as well as performing injections and a variety of CLIA waived testing.
* Ensured cleanliness, sanitation and maintenance of exam rooms & equipment.
* Set up for different office procedures such as circumcision, catheterizations and spinal taps
* Performed telephone triage for patients with medical questions and medication refills.
* Responsible for patient scheduling along with appointment verification.
* Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
* CPR certified
* Proficient on Greenway EMR system
Assistant Store Manager
Circle K - Goose Creek, SC
2001 to 2010
* Promoted and provided excellent customer service and resolved customer complaints in a timely, professional manner.
* Handled all types of store transactions for Circle Ks products and services, including daily deposits and balancing of store registers for all shifts.
* Assisted the Store Manager in recruiting, hiring and training employees, as well as developing the store staff.
* Assisted the Store Manager in analyzing daily sales and expense information and helped develop plans to maximize
sales and net profits
* Assisted the Store Manager in reaching desired objectives by evaluating and developing specific action plans that addressed the needs of the store site.
Reservation Specialist
InterContinental Hotel Group - N Charleston, SC
1998 to 2001
* Provided excellent customer service, while assisting customers with room reservation requests worldwide.
* Received award for highest sales revenue, earning a premium, reserved parking space. Additional Information
SKILLS
* Computer Skills: Excel, Word, Greenway EMR
* Problem resolution, detail-oriented, flexible, prioritizing and organizing, multi-tasking
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