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Microsoft Office System Administrator

Beaconsfield, Quebec, Canada
January 04, 2018

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Ebrahim Rahnamania

514-***-**** or 514-***-****



IT Specialist with great experience in a multicultural environment in the field of IT Technician, Windows 7 Deployment, IT Desk Side Support (DSS).

A strong collaborator and self-motivated individual who possess more than 10 years of experience in implementation and maintenance of computer networks and Desktop support. Passing several network professional courses of Microsoft, VMWare, Cisco technologies and contributing to diverse projects and positions made me an expert in client facing and server-side skills.


Information Technology

Solid experience in Virtualization, VMWare ESXi Activice Directory Administration, iCloud system, AD, DNS, DHCP, WINS,Monitoring RDP, IIS, ISA/Exchange Server, Windows 7 Deployment with SCCM,SCOM, GPO, WDS, Citrix (XenServer, XenDesktop, XenApp), Migration 7 to 10, PowerShell scripting, Monitoring System,SharePoint, SQL Server, Ghost, NetBackup, ESXI, vSphere and Symantec Antivirus, Help Desk Software, NetBackup, LEMSS, EPO, SCOM, Nimsoft, Help Ticket like Remedy

Extensive knowledge in Operating Systems: Mac OS X, Linux System Administration”, Windows Server 2012, 2008 R2, 2003, 2000, NT 4.0, Windows 8/7/Vista, XP, 9X, 3X, Dos, NC

Great knowledge of:Microsoft Office 365(Excel, Word, PowerPoint, Outlook, Skype )

Languages: English, French, Turkish


IT Technician -D.R.Informatique (April 2016-Present)

IT onsite Technician

Operating System Installation and Configuration, Backup Imaging and restore image backup

PC Virus / Virus Removal, Laptop / PC Clean Up, Data Recovery, Data Transfer, New Computer Setup

Laptop Screen / Glass Repair / Replacement, Laptop / PC Water Damage Repair

Migration of windows 7/8/10, Servers 2003 to 2008R2/2012

Support Microsoft Office(Excel, Word, PowerPoint, Outlook, Skype ) and support Clients with Help Ticket

Migration, Installation, Maintenance and support of office 365

Remote Monitoring of systems, SCCM 2012, Migration XP to 7 and 7 to 10

Maintenance, troubleshooting and repair of industrial Laptops, PCs and printers.

Cloud Backup.

IT Technician Team Leader – TES-IBM QUEBEC (Nov. 2015- April 2016)

• Migration for Cash Device (CDU, CRU, IBT) workstation, Teller, Secure Room, CRC or Office workstation in TD Bank, Migration XP to 7 and 7 to 10.

IT Technician in RBC Team Leader (Migration Windows 7&10 East Canada) (May- October 2015)

Migration XP to 7 and 7 to 10 within all of their retail branches in Canada With SCCM 2007,2012, VMWare ESXi Activice Directory Administration, Deployment, Installation, Configuration, Troubleshooting, Install Shield, Following procedures, set by client to save data ”Red Dawn”, image and restore settings to new or existing computer systems, Map network printers, install applications and manage a nightly deployment list, Act as hands and feet for project team to assess and resolve any issues to complete migrations, Document and certify completion of migrations to project team, Migration RISE, CDU, Recycler

Support Microsoft Office(Excel, Word, PowerPoint, Outlook, Skype )

IT Technician-System administrator – Kativik Regional Government, KRG Kuujjuaq, QC (Nov.- Dec. 2014)

Managing 4 Physical Servers 2008R2 and 50 VMware Servers 2008R2 and 2 Linux Servers with VCenter, Exchange 2010, SQL 2008R2, Dell Servers Power fdge R720, InstallShield, VMWare ESXi Activice Directory Administration, SAN Equal Logic PS6010., Citrix (XenServer, XenDesktop), Veeam Backup, Parragon Drive Backup, Disaster Recovery,Remedy, Microsoft Azure Storage Tools, iCloud System, Spicework Kgent, Schemus (Symantec iCloud), SCCM 2007 manage the systems, Cisco Network Assistant, Sage Accpac

Support Microsoft Office(Excel, Word, PowerPoint, Outlook, Skype )

User Support of Office 365 Migration – ABB, Groupe Access, Montreal (May- June 2014)

Migrating process of Office365, Verifying Installation of VPN and Office 2013, Configuration of iPhone, iPad and iPad Apps, Configuration of Lync and OneDrive: sync with laptop, email Delegation for all clients at ABB Burlington, ABB Brampton and ABB Calgary,Support with Helpt Ticket

IT Technician -System administrator – SPA Canada, Montreal (April- May 2014)

Managing Servers 2012 (AD, DNS, DHCP, GPO, RDP), Linux Server, vSphere, Webmail, VOIP Cisco, Backup and Restore Data, VMWare ESXi Activice Directory Administration, SQL Server 2008 Firewall, Disaster Recovery, icloud system,OpenStack, Symantec, Remedy,Citrix (XenServer, XenDesktop), Server Migration, SCCM 2007 manage the systems, PowerShell, Help Desk Software, Acomba, Sage.

Support Microsoft Office(Excel, Word, PowerPoint, Outlook, Skype )

Identifying, repairing and troubleshooting hardware/software and network issues, providing service for users

Course Technician – McGill University, School of Physical & Occupational Therapy (Sept.-Nov. 2013)

Overseeing the day-to-day operations of the teaching laboratory

Acting as a resource person, resolving problems and instructing others

Providing technical guidance and assistance concerning work methods, the use of equipment and techniques, and the analysis of the different results

Maintaining equipment, performing minor repairs and arranging for servicing

Providing Help Desk Support for students and staff by Help Ticket

IT Technician /Network Technician – Novitek International, Montreal (May-Sept. 2013)

Providing technical support for Servers (AD, DNS, DHCP, GPO, RDP, WINS, IIS, WDS, WinPE), ISA Server and Exchange 2010, Hyper-V, Disaster Recovery, Help Ticket, InstallShield, VPN, VMware, vSphere, Citrix (XenServer, XenApp and XenDesktop), ESXI, Linux Server, Novell, FTP Server, Backup and Restore Data, iCould, OpenStack, SQL 2008, Server 2003 to 2008R2 Migration, SCCM 2007,2012 support the systems, SharePoint, PowerShell, Outlook, Acomba, Sage, Routers and Switches

Providing Technical User Support


Network Administration (MCSE, Cisco), Herzing College, Montreal (2012)

Microsoft Certified System Administrator (MCSA) and System Engineer (MCSE) (2008)

B.Sc., Computer Engineering, Azad University of Tehran, Iran (2006)

Excellent references furnished upon request

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