Customer Service Insurance

MODESTUS CHISIMDI LAWRENCE IHEJE

Home Add: * Oyewale Street, Iwaya Yaba, Lagos

*************@*****.***

+234(0)806-***-****; +234 (0-701-***-****

Sex/Status: Male/Single

Nationality/Age: Nigerian/ 27years

PROFESSIONAL SUMMARY

I am a highly motivated insurance professional with ample experience in customer service delivery in corporate Nigeria.

CAREER OBJECTIVE

To strive for excellence in meeting clients’ needs while working in line with the Organization’s Objectives, and also aiding Self-development as well as organizational development. WORK EXPERIENCE

November 2013- Till date: GRAND UNION INSURANCE BROKERS LIMITED Client Service Executive

Responsibilities:

Efficient risk analysis of all insurance product.

Insurance premium computation and underwriting.

Supply information regarding the organization, products, services and policies to clients on enquiry

Carry out client’s satisfaction survey.

Prepare monthly returns of PAYE and VAT to Lagos State Internal revenue and Federal Inland revenue

Prepare monthly and annual returns to National Insurance Commission 2013; July - November: Lagos State Signage and Advertisement Agency (LASSA). Enforcement Officer (Mobile Advert)

Responsibilities:

Educate users on the necessary documentation.

Enforce and Impound (if need be) non complying user.

Prepare weekly report to the general manager

When not on the field, attend to walk-in customers. 2012-2013. (NYSC SERVICE YEAR): Government Secondary School, Nto Nsek, Akwa Ibom State. Class Teacher

PROFESSIONAL AFFILIATION

2012 Member of the Chartered Insurance Institute of Nigeria (CIIN)

2013 Member Nigeria Institute of Management (NIM)

2013 Certified In Customer Service Delivery in Corporate Nigeria

2013 National Youth Service Corps Discharge Certificate (NYSC) MODESTUS CHISIMDI LAWRENCE IHEJE

SKILLS ACQUIRED

EDUCATION

2007 – 2011 Imo State University Owerri, Imo State Insurance and Actuarial Science. B.sc

2001 - 2007 Western College Yaba, Lagos State.

Senior Secondary School Certificate (WAEC)

1994 - 2000 Olimo Memorial Primary School, Onike

Yaba, Lagos State.

First School Leaving Certificate.

TECHNICAL SKILLS

Industry software skills

Microsoft Word (Advanced )

Microsoft Power Point (Advanced)

Microsoft Excel (Intermediate)

General Business Skills

Good presentation skills

Work efficiently well in a team.

LANGUAGE PROFICIENCY

English Language

Igbo Language

Yoruba Language.

REFERENCES

Up to three (3) references are available upon request.

Excellent display of poise and decorum.

Professional analysis of proposals

Ability to work under pressure.

Ability to prioritize and multi- task.

Ability to plan and organize.

Team work.

General business knowledge

Excellent written and verbal

Communication Skills.

Excellent telephone and email etiquette.

High degree of personal initiative &

good interpersonal skills.

Time management Skills.

Analytical and Problem solving skills.

Contact this candidate