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Project Management Manager

Location:
Hillsboro, Oregon, United States
Posted:
January 04, 2018

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Resume:

ALEXANDER MANN

ac3wyn@r.postjobfree.com https://www.linkedin.com/in/alex-mann-74b36a9 503-***-****

CAREER SUMMARY

Large scale experience working for fortune 500 companies identifying, developing, and executing projects in the Government, Academic, Health Care, Developers, and Bankers Enterprise environments

Excellent problem solving, decision making, time management, interpersonal skills to handle dissatisfied customers, and the ability to organize, prioritize work to manage short time lines and conflicting priorities

Key strength includes:

15+ years in customer relationship management, project management, and service level management

10+ years of proven success in a leadership role managing large teams in the technology industry

10+ years of cross functional engineering experience including software development/deployment

10+ years in user support, testing, business requirements analysis, planning and implementation

9+ years expertise in translating business requirements into structured systems specifications

8+ years in leading strategic continuous improvement projects through entire project lifecycle

7+ years interfacing with all areas affected by the project including executives and vendors

6+ years in managing inventory, and helping supply chain in technical specifications

TECHNICAL SKILLS / EDUCATIONS

Project Management Principles and Practices, University of California, Irvine, CA, 2015

MS Office 2010 Certification Career Advancement (Excel, PowerPoint, Word, and Access,), IT University, 2013

Project Management Professional Certification 2005, Certificate, Mind Leaders, 2009

Time Management, Managing Conflict in the workplace, Certificates, OHSU, 2009

MS, Electrical Engineering, Technical University of Communications and Informatics, Moscow, Russia, 1989

BS, Mechanical Engineering, Radio-Mechanical College, Kiev, Ukraine

CAREER EXPERIENCES

Manager (Client Engineering Lead), Atos, Portland, Oregon, 06.2016-Present

• Analyze current state environment to define and resolve workplace performance challenges and opportunities

• Manage/track/report progress of projects, ensuring the scope, mission, and end point objectives are achieved

• Prepare and maintain a variety of reports, spreadsheets, technical materials, and program related documents

• Facilitate business leaders/stakeholders to develop strategies to improve the performance, and effectiveness

• Responsible for root cause/corrective action to resolve failures and emphasis on strategies/customer service

• Develop cross functional training for business process/procedure at multiple levels in support of the business

• Lead client Computer Services, strategic planning, evaluating new technologies/software/computer hardware

• Evaluate and assess business process change impacts/recommend appropriate change mitigation activities

• Develop SOP, training materials, and other documentation for new and enhanced application functionalities

• Manage accountability, review and evaluate user requests, monitor progress for application enhancements

• Personnel management, coordinate schedules, problem solving, and lead customer meetings and projects

• Contribute to design/execution/optimization/implementation IT service processes within the ITIL framework

• Translate broader business initiatives into clear objectives and concrete goals, align for coordinated action

• Build relationships/engagement, understanding customer business strategy, ensuring services are aligned

• Monitor/evaluate workload/efficiency with data analysis for continuously improving customer satisfaction

• Serve as subject matter expert and provide efficient, effective, difficult and sensitive information tactfully

• Conduct processes assessments, systematize concepts, define the scopes, and determining tasks

• Determine requirements, resolve complex issues/supply solutions to meet customer expectations

• Provide weekly workload and staffing key performance indicators (KPI) Power Point presentation

• Coordinate scheduled application version release and implementation plans with vendor

Technology/Vendor Manager, Avamere Health Services, Wilsonville, OR, 12.2015-6.2016 Lim Duration

• Report to the CTO on managing/securing/tuning/maintaining and supporting the company’s IT infrastructure

• Ensure software/hardware/lease are maintained with an accurate inventory of hardware and software assets

• Identify, participate and lead continuous improvement opportunities to improve team support to the business

• Supply root cause analysis, develop solutions to enhance the availability/maintainability/agility of enterprise

• Recommend work process and operating changes to complement current and/or future technology options

• Create asset and cost spend reports and work with senior management and legal departments on contracts

• Produce improvement recommendations based on value, resource requirements, priority, and risk analysis

• Improve/build/maintains relationships, identify cost containment, and negotiate best pricing with vendors

• Analyze, report, and track application defects to the widespread vendors associated with the systems

• Deliver technical direction/resolve complex issues/on-time solutions that meet customer expectations

• Develop documentation, coordinate, provide and evaluate end users and vendors training

Data Validation Analyst - Intel, Hillsboro, Oregon, 10.2014-10.2015 Contract

• Communicate requirements/solution design/identify risks to project sponsors for their awareness and approval

• Prepare presentations that communicate complex analysis/findings in a simple, concise/interpretable manner

• Manage/track/report progress of projects ensuring the scope/mission and end point objectives are achieved

• Supply advanced proposal efforts, solution design, analyzes and develops enterprise technology solutions

• Contribute to analytical efforts by subsequent data summarization/manipulation/presentation preparation

• Serve as subject matter expert and provide efficient, effective, difficult and sensitive information tactfully

• Create documentation materials to help staff be more efficient/productive while standardize procedures

• Develop supporting materials, quality metric feedbacks, and provide presentations to stakeholders

• Provide functional analysis and interface with application developers, application product owners

• Support creation of test cases/process/functional testing, and facilitating user acceptance testing

• Performs post-implementation validation to ensure high availability and integrity of systems

System Analyst/Mobile Devices Team Lead – HP, Portland, Oregon, 02.2014 – 09.2014 Contract

• Lead team to define and characterize complex technology or process problems and/or develop new solutions

• Provide training/technical guidance to internal/external customers and vendors on defects and products issues

• Responsible for issue resolution/develop contingency plans to ensure project timelines and objectives are met

• Provide team leadership, determine resources/translate customer change requests into system specifications

• Manage compatibility studies/cost benefit analyses to meet computer system and user division requirements

• Provide escalation management/make tradeoffs/balance the business needs versus technical constraints

• Compile status reports, coordinate schedules, manage project meetings, and resolves technical problems

• Conduct interview, provide cross-departmental direction and guidance in a semi-structured environment

• Identify information gaps, provide recommendations, and initiate appropriate activities or escalations

• Conduct/document business or technical use cases (stories) for high level functional initiatives

Data Validation Analyst - Intel, Hillsboro, Oregon, 09.2012 - 12.2013 Contract

• Perform integration testing of the software/hardware development life cycle/document troubleshooting process

• Conduct feasibility studies, workflow analysis, cost comparison follow-up, and generate act on lessons learned

• Recommend/receive/issue/track/evaluate hardware/software to standards list, policy, process and procedures

• Define variables and translate specific business issues/questions into appropriate functional/analytic designs

• Initiate projects by obtaining authorization/commitment, demonstrating business need, and project feasibility

• Research/collect specific client requirements for projects, gathers workflow data/basic system specifications

• Act as an expert technical resource to client/staff in all phases of the development/implementation process

Analyst/Client Support - Bonneville Power Administration, Portland, OR, 04.2011- 08/2012 Contract

• Interview/survey sites, business process description, case-scenario, business analysis/task/workflow analysis

• Develop SLA’s, cross functional training for business processes and procedures for multiple levels of support

• Plan/execute/monitor the projects according to defined objectives/overall project management best practices

• Evaluate/assess business process change impacts and recommend appropriate change mitigation activities

• Generate training materials/seek opportunities to increase customer satisfaction/deepen client relationships

• Analyze and documents information technology business needs, processes, challenges, and opportunities

• Conducts analyses to document discrepancies between business requirements and system capabilities

Analyst/Project Manager - Adept Opportunities Hillsboro, Oregon, 07.2009-03.2011

• Act as escalation point, coordinate work flow/determine schedules/allocate resources/resolve customer issues

• Manage the development/revision of project plans to translate business needs into technology improvements

• Facilitate the level mission/vision, translate into measurable goals/create a program to achieve those goals

• Critically evaluate information from multiple sources/decompose information into details/reconcile conflicts

• Provide surveys/negotiate priorities, document cross training and process improvement missions



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