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Customer Service Security

Location:
Jackson Heights, New York, United States
Salary:
15
Posted:
January 04, 2018

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Resume:

**** ***** ******. ***. *-A

East Elmhurst, NY ***69

Cel: +1-914-***-****

Email: ac3wy1@r.postjobfree.com

CLAUDIA CAROLINA RIVERO RODRIGUEZ

SKILLS & ABILITIES

Creative and proactive person, with a high valuable principle, worried about my self-development and is goal-motivation oriented. This is reflected in my ability to learn quickly and adapt to changes.

EXPERIENCE

New York Road Runners

PT- Run Center Representative.

(November 28, 2016 – Present)

-Provide best-in-class, runner-first customer service in the NYRR Run Center.

-Distribute race bibs and premiums to runners while answering questions regarding registration and race logistics.

-Field inquiries regarding membership and assist with setting up new NYRR profiles.

-Answer My NYRR phones and emails as needed, following guidelines and procedures, consistently meeting all satisfaction metrics goals.

-Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in NYRR’s Customer Service Management program Desk.com.

-Provide a welcoming atmosphere at Run Center events, providing tours, demonstrating interactive digital features and assisting with other visitor experiences as needed.

-Demonstrate passion and commitment to the NYRR brand and core values: excellence, teamwork, passion, innovation, service and integrity.

-Create a fun experience through positive runner interactions

-Work on other projects or assignments as needed.

AEG Worldwide assigned to Barclays Center, Brooklyn, NY)

Customer Service Representative

(October 14, 2016 – December 15,).

- Provide an exceptional level of service and operational support with a specific focus on general access areas of the arena.

- Delivering optimal customer service to all Barclays Center guests.

- Provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.

- Exceed guest expectations for service and satisfaction in all areas of the customer service.

- Resolve guest complaints, greeting guests, keeping the area above and below the escalators clear, seating guests, assisting ADA patrons, answering guest questions, directing guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and providing assistance whenever necessary.

- Monitor guest conduct to ensure a safe and secure environment for all.

- Scan tickets for entry into the venue.

- Monitoring the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.

- Understanding and enforcing all policies and procedures of the venue.

- Acting as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.

- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Part-Time Weekend Runner Services Race Support

New York Road Runners

September 18 2016 – November 28, 2016,

- Wow NYRR’s runners on a daily basis with excellent customer service, based upon the best practices outlined by the company.

- Assign race bibs using NYRR registration system and distribute race premiums at weekly races.

- Attend day and evening week/weekend events as necessary to assist with all customer-service-related issues and inquiries.

- Work with event staff when needed to ensure all customer inquiries are answered and each runner is satisfied.

- Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners.

- Create a fun experience through positive runner interactions.

- Demonstrate passion and commitment to the NYRR brand and core values: vision, excellence, teamwork, passion, innovation, challenge.

BABYSITTER IN VARIOUS PLACES IN NEW JERSEY

April 27, 2015- August 31, 2016

-Adept at supervising and caring for children in the absence of parents or regular caregiver.

-Proven ability to control the activities of children efficiently.

-Able to organize activities such as games and outings to provide fun and exercise.

-Ability to act quickly and stay calm in medical emergencies

-Profound patience while dealing with children

- Good sense of humor and playfulness.

-Good communication and interpersonal skills

SECURITY COORDINATOR IN VINSA, VENEZOLANA DE INVESTIGACION S.A, ASSIGNED TO MSD PHARMACEUTICAL

February 27, 2012 – April 20, 2015

-Responsible of coordinating the security group assigned to the logistic area specially those activities involving monitoring and supervising security escorts of the medical goods from customs to final destination all this complying with corporate security standards and local laws, task in which I stood out because of my sobriety, compromise and good take care of medicines preventing theft or robbery, while in transit, proving to MSD an extra add value taking all the preventive measures so the patients get their medicines right on time.

-Responsible for the day-to-day contact and guidance of the security force for the physical security of the facility and its assets.

-Provide security protection for leaders, speakers and foreigner employees when they travel to Venezuela, by setting up an adequate level of security, through the coordination of security drivers and protocol Officers, including pre-arrival security awareness, emergency phone contacts, monitoring and control of the security transportation through motorcycle escort, armor vehicles with the purpose they are safe and out of harm when they are in country.

-Focus on reinforce security awareness, through out of MSD news platform, SMS, express kidnapping security meetings, surveillance techniques, in order to diminish the exposure of each member of the committee to be a victim of criminality.

-Bring support to HHRR department relating to Crisis Analysis, doing interviews, checking and receiving important documents to all MSD (GHH) Employees in order to update all Employees database and comply with local laws.

-Performance security assessments to Hotels, Residences and Public areas.

BILINGUAL RISK CONTROLLER, ARMOR GROUP VENEZUELA. ON OCTOBER, 2006 WAS ASSIGNED TO CHEVRON GLOBAL TECHNOLOGY SERVICES COMPANY.

December 12, 2005 – December 12, 2009

-Emergency Response Service Operator.

- Bilingual Protocol Assistance to Visitors, and bring physical protection.

-Assistance to all Employees, Expatriates and their relatives telephonically.

-Verify Travel tracking reports and confirm the information with the Transportation Company.

-Performance security assessments to Hotels, Residences and Public areas.

-Coordinate all the security requests and provide an appropriate respond to employees.

-Maintained composure, work efficiently in a fast paced environment while multi-tasking using computer applications to troubleshoot and obtain problem solving information regarding the security department.

EDUCATION

-JOURNALIST AT CECILIO ACOSTA CATHOLIC ONLINE UNIVERSITY. VENEZUELA

2013- (Current). 6th Semester.

-Science High School Degree at American School. VENEZUELA

High School Title in 2008.

Other Training courses:

-2017 Workshop: Communication Skills, The Power of Listening, Management Performance, Professional wellbeing.

-Volunteering: 2016 NYRR Run in different boroughs:

NYRR Gridiron 4M / Longest Football Throw

NYRR Washington Heights Salsa, Blues, and Shamrocks 5K

United Airlines NYC Half

Airbnb Brooklyn Half

Open Run at Astoria Park, Queens

NYRR Five-Borough Series: Queens 10K

Achilles Hope & Possibility (4M).

NYRR Flushing Meadows Summer classic 5K.

-INVECAPI Institute. Computer Technology. Basics, Advanced and Internet.

-CVA (Venezuela American Center) English course, grammar, reading, speaking, and writing. All modules completed.

-Defense and Personal Protection.

-Emergency Response for clients

-Executive Protection

-Customer service based on ISO 9000-2001 standards

-Handgun training.

-Earthquake course at FUNVISIS,

-First Aids (Venezuela Red Cross)

-Emergency Response Service

-First Aids (RCP)

-English Language Training

-Emergency Floor Brigadist (RCP, First Aid, Evacuation Plan, and Fire Management System).

-Sports Journalist course at Simon Bolivar University.

NATIONALITIES

Venezuelan and Uruguayan (Since 2007).

REFERENCES

Beto Villa: +1-917-***-****. Broadcaster at Queens, NY.

Melissa Koci: +1-201-***-**** Middle School Teacher at Park Ridge, NJ



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