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Active Directory Manager

Raleigh, North Carolina, United States
January 04, 2018

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I am a IT professional with over ** years of experience in information technology systems support including maintaining, installing, analyzing and repairing hardware, software peripherals and networks. Capable of quickly adapting to changing environments, flexible committed individual with excellent communication and interpersonal skills.

Technical Skills

Thorough knowledge of windows 2003/2008/2012 networking environment.

Fully proficient at Lan, Wan wireless building and cable installation and testing.

Extensive knowledge in Microsoft platforms (Win 7/10, Mac OSX, MS Exchange Server 2007/2010

In-depth knowledge of Active Directory 2008/2012 configuration and managing of OU’s, Groups and permissions.

Software: SAP, AirWatch, Citrix VPN, TCP/IP Configuration, MS Office 2007/10 Suite, Remedy and Jira Ticketing System, SCCM, Trend Micro Antivirus

Hardware: Hubs/Switches Router Racking, IBM compatible PC’s, Dell PowerEdge and HP ProLiant Servers, NIC cards, Laptops, Printers, Ram, All Smart Phones, Wireless Routers

Professional Experience

Real-Estate Present

The Body Shop Wake Forest, NC

System Support Admin Dec 2014 – May 2017

Resolve complex issues within the established timeframes while providing quality customer service

Experience delegating Active Directory permissions

MS Exchange server 2010 management

Support for Mac OSX Laptop/Desktop

Working knowledge of Windows Server 2008/2012 Infrastructure

Troubleshoot networking concepts such as TCP/IP, DNS, DHCP

Implement security policies via group policy Objects and NTFS permission

Built and deploy images using SCCM to push software out to users

Supported Microsoft Office 365 applications suits

Troubleshoot local and remote network access and connectivity issues for

VPN and remote dial-in users

Managed SharePoint 2007 - Computer IT Tracking of inventory of all equipment globally

Eli Global Durham, NC

IT Administrator February 2014 – Aug 2014

Provide technical support in using these Windows domain tools: Active Directory Users and Computers, Active Directory Services, Server Manager, Domain Group Policy Management

Organize priorities to balance scheduled task with incident/service request workload

Ensure network connectivity throughout the company LAN/WAN infrastructure

Manage, monitor, support and maintain IT Equipment, including but not limited to Windows Server 2008, Desktops, Laptops, Handhelds and Printers

Managed Office 365 for new and existing users

Track and resolves complex software/hardware matters of significance pertaining to networking connectivity issues

Knowledge of TCP/IP, DNS, DHCP, and common protocols

Supported, managed Windows XP, Win 7 and Windows Server 2008

Coordinate with off shore team to support and manage windows server related issues

Ansell Healthcare LLC Iselin, NJ

Systems Administrator Aug 2012 - June 2013

Performed migrations from Win XP to Windows 7 for 2000 plus users

Used remote software for user support and troubleshooting

Knowledge of VMware Server

Installed configured and supported Citrix XenApp

Created and edited GPO’s, users and groups in Active Directory within the structure

Provided Mobile Messaging Support Activation, configuration, and setup of Windows Mobile devices, Smartphones, Blackberry devices, Palm devices, iPhone devices

Migrated users from Lotus Notes 8 to MS Office 365, support and resolve all issues as they arise

Wintel support, installation and configuration

Provide Outlook 2003/2007 Client and OWA support

Created ghost builds per department, test modify and tweak for deployment

Responsible for Communications (VPN, Mobile devices, Video conferencing equipment, VOIP phones)

ADP Roseland, NJ

Regional LAN Support Administrator Jan 2012 – June 2012

Imaged multiple workstations using MDT Scripting Tool

Ran Queries in SCCM to determine Software Packaging and Computer System information

Encrypted hardware using SafeGurad Software and cache users accounts to the machine

Managed/monitored tickets in queue using CA Service Desk Manager

Supported users with Bomgar Remote Console v10

Managed and configured Office 2010 suite

Set up and configured connected backup users accounts on PCs

Configured Avaya IP Agent for phone support

Experience with Citrix, ICA Client management, and XenApp

Shionogi Inc. Florham Park, NJ

IT Support Level II June 2011 – Dec 2011

Administered Active Directory departmental OUs, group memberships file permissions requests and Group Policy

Used Configuration Manager Remote control to access users computers

Troubleshot Office 2010 Exchange connectivity issues and configuration

Created, added, deleted, and configured user accounts in Active Directory

System Center Configuration Manager 2007 software push to groups and users

Assigned Windows file permission as requested


TCS Technical School New York, NY

A+ Certification

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