Customer Service Office

Deneen McClain

**** ********* ***

Racine, Wisconsin 53403-2702

262-***-**** or 262-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Dedicated and focused Receptionist who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Resourceful and accomplished with extensive office operations and personnel organization expertise. Focuses on driving productivity by leveraging strong front office management skills while maintaining strong working relationships with all team members and clients.

SKILLS

3 years customer service experience; strong phone skills

Committed to excellent service

Knowledge of Computers: Microsoft Word

Professional and personable in relating with clients and co-workers

Ability to remain calm, patient, and productive

Possess general office experience

WORK EXPERIENCE

11/2012 ILIFE Financial Management to Racine, Wisconsin

10/2017 Caregiver

•Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship

•Bathe patients

•Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

•Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

•Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship

•Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine

•Bathe patients

•Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

•Check patients' pulse, temperature, and respiration

•Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert

•Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation

•Perform a variety of duties as requested by client, such as obtaining household supplies or running errands

•Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets

•Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

4/2005 to

12/2009

Racine County Service Center

Racine, Wisconsin

Receptionist

•Analyze data to determine answers to questions from customers or members of the public

•Collect, sort, distribute, or prepare mail, messages, or courier deliveries

•Enroll individuals to participate in programs and notify them of their acceptance

•Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

•Hear and resolve complaints from customers or the public

•Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area

•Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided

•Take orders for merchandise or materials and send them to the proper departments to be filled

EDUCATION

Kaplan University, Davenport IA

•Legal Secretary Certificate

Gateway Technical College, Racine WI

•Office Assistant Certificate

•Child Care/Teachers Certificate

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