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Customer Service Representative

Location:
Toronto, Ontario, Canada
Posted:
January 04, 2018

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ZEENAT SHAIKH

Suite *** / **** Bough Beeches Blvd, Mississauga, Ontario L4W 4A1, Canada

Cell: 647-***-**** / 647-***-**** ac3wrb@r.postjobfree.com

OBJECTIVE:

Looking for an opening as an Administrative Assistant in a reputed Organization with a view to use my wide experience to collaborate my experience and strong ethics to support the organization’s goals and strategies.

SKILLS:

Focused Professional with over eighteen years of experience.

Excellent communication and supervision skills.

Exceptional analytical skills, problem-solving skills, prompt decision-making capacity.

Ability to work in a team and contribute to organizational goals.

EDUCATION:

Bachelor in Construction Engineering, B. Eng. University of Mumbai, India

Diploma in Computerized Accounting Academy of Learning, Toronto, ON

Primavera P6 Toronto ON, Canada.

PROFESSIONAL EXPERIENCE:

Live Exchange - Toronto, Canada - Customer Service Representative Dec 2016 - Present

inbound calls for customer service call center and processed orders.

Dufferin Construction Company - Oakville, Canada - Junior Accounts Administrator

Aug 2015 - Dec 2015

Worked in the Accounts Payables Department and took care of the Payables.

Nasiruddin Engineering Limited - Mississauga, Canada- Project Coordinator

June 2009 – Jan 2015

●Monitored and maintained Subcontract Document Control.

●Business Development / Marketing.

●Assisted the President / Vice President in Bidding, Negotiation and Contracts Award.

●Assisted the Field Operations Manager in Scheduling Resources.

●Ensured Vendor invoices were recorded properly and were reconciled to related Purchase Orders.

●Ensured outstanding balances from previous Vendor invoices had been paid/are in process.

●Verified payments and followed up with Vendors and/or Internal Departments regarding outstanding invoices.

●Project administration, document management, document control, organizational process assets.

Contract Exchange / SaskTel - Toronto, Canada - Customer Service Representative

Jan 2006- May 2009

Worked as customer service representative virtually from home Office.

Mavin Group of Companies - Aurangabad, India - Project / Estimation Engineer

June 1998 - Sept 2002

●Estimated costs for the entire projects.

●Evaluated tenders and procured materials as per requirement.

●Programmed, monthly stock statements and procurement reports.

●Co-ordination with various departments for succeeding activities..

Kalpataru Construction Overseas Pvt. Ltd. - Mumbai, India - Project Engineer

Sept 1995 - May 1998

●Prepared Cost Estimates for the project.

●Project construction management, coordination with client’s staff.

●Prepared and monitored construction schedules & progress reports.

●Prepared invoices, variation orders, and claims.

Lokhandwala Group of Companies Ltd.- Mumbai, India - Quality Assurance Engineer

Oct 1991 - April 1995

●Coordinated, scheduled and supervised activities of engineers.

●Dealt with variation orders, claims, and prepared invoices.

●Requisitioned materials and supplies for various projects.

●Preparation of progress reports for employers and consultants.

COMPUTER SKILLS:

Proficient in Microsoft Word, Excel

PROFESSIONAL AFFILIATIONS:

Attended the 35 hours of PMP training.

REFERENCES AVAILABLE UPON REQUEST



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