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Customer Service Representative

Location:
Cicero, Illinois, United States
Posted:
January 04, 2018

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ANGEL LUIS TIRADO

CICERO, IL

ac3wpd@r.postjobfree.com 708-***-****

BILINGUAL TREASURY MANAGEMENT CLIENT SERVICE

IMPLEMENTATION CONSULTANT HELPDESK AGENT

Accomplished career in financial services with broad base in customer service and implementation consulting in Treasury Management. Skilled in problem solving and customer relations. Proven experience with Treasury Management products and project management. Proficient in Microsoft applications. In-depth knowledge with banking data applications, assisting users from a call center environment.

Helpdesk Agent

Implementation Consultant

Customer Service Representative

Project Management

Document Analyst

Systems Implementation

Sales Assistant

Technical Support/Training

Problem Resolution/HD Agent

Treasury Management Applications

Commercial Loan Applications

Retail Banking Applications

PROFESIONAL EXPERIENCE

JPMORGAN CHASE BANK Chicago, IL 1996–Present

Wholesale Application Support/Help Desk Agent I, 2010-2017

Assist internal users with questions on banking applications and PC related problems when running internal systems. Support external and internal users with Private Equity Fund’s application (PEFS) allowing users to run financial reports and transact money transfers.

•Consistently met unit productivity goals, earning recognition as one of the top overall agents based on knowledge, training, and best practice sharing.

•Ensure business continues to flow without client impact by answering calls efficiently using extensive knowledge of primary product applications.

•Expedite problem resolution, writing quality documentation in a concise manner with all pertinent information.

Implementation Consultant, 2000-2010

Accountable to partner with sales, product specialists, and customer service personnel to enhance client satisfaction through timely and accurate implementations.

•Efficiently setup products for Global Treasury Trade corporate accounts using product knowledge ACH, Wires, Check Disbursements, Lockbox, and online products.

•Ensured expectations of client and Chase were met, supporting product plans by communicating timeline directly to clients and monitoring execution to promise.

•Guaranteed on-time delivery by coordinating installation of new cash management products.

•Supported new business development, informing sales representatives of new business opportunities.

Customer Service Representative, 1996-2000

Responsible for corporate customer phone inquiries.

•Achieved recognition, receiving top honors in customer service.

•Rapidly resolved customer inquiries regarding treasury management products.

•Investigated product related inquiries from accounting managers and reconciliation supervisors.

•Audited and clarified banking statement totals.

•Executed client’s requests in a professional and diligent manner.

Louie Tirado ac3wpd@r.postjobfree.com

EDUCATION/PROFESSIONAL DEVELOPMENT

Harold Washington College - Completed 1 year of college in Business Administration

Certified, CMP Certification

JP Morgan Chase Classes - Privacy Awareness, Quality Assurance, Anti-Money Laundering

SOFTWARE

Proficient Microsoft Office Suite

Excel, Word, PowerPoint

Banking Applications

Treasury Management Deal Manager, APS, Global Docs, DIM

Commercial Loan CLW, CELT, RIMS, ACBS, STRATEGY

Retail Banking Customer Assist, NAMF, Ivault



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