Sign in

Desktop Support, Server 2012 R2, Microsoft Office, windows, macOS

Battle Creek, Michigan, 49014, United States
January 04, 2018

Contact this candidate



*** **** ***** **. *** *A Battle Creek MI 49014

(832) 209 - 0978


Information Technology (IT) Specialist and Military Veteran with a Secret Security Clearance and 8 years of proven experience in the United States Army. Accomplished measurable results while leading teams of 10 in dynamic, fast - paced environments. Possess a comprehensive background in System Administration derived from conducting domestic and global operations in South Korea and Iraq. Managed risk upon multiple lines to protect assets, property, and equipment valued over $50M while exceeding the expectations of senior leadership. Possess extensive knowledge in Technical Troubleshooting. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Bachelor of Science in Business Administration.

Project Management

Quality Assurance

Resource Allocation


Data Analysis

Training and Development

Policy Implementation


Microsoft Office Suite


Software: Microsoft Office (2010, 2013, 2016)

Operating Systems: Mac OS X, Microsoft Windows 7, Windows 8/8.1, Windows 10, Linux,

Oracle Solaris, Server 2008 R2/Server 2012 R2


Horizon Industries, LTD – Battle Creek, MI Full time 2017 – Present

Windows Server Administrator

Team member of the Windows server development team for cloud based computing environment (MILCloud).

Building virtual servers for deployment to Azure hosted cloud service (MILCloud)

Applying DISA Security Technical Implementation Guide (STIG) (OS hardening) to all deployed virtual servers on the network using Security Content Application Protocol (SCAP).

Applying Security patches and upgrades in accordance with DISA Security Technical Implementation Guide (STIG) to all deployed virtual servers on the network.

Trouble shooting configuration/policy changes and modifying Group Policy Objects (GPO).

Troubleshooting and administering virtual and physical servers via remote login.

Horizon Industries, LTD – Battle Creek, MI Full time 2016 – 2017

Desktop Support Technician II

Conduct triage of support requests (Project (PROJ), Work Order (WO), Incidents (INC), and Change Requests (CRQ)) through the use of IT Service Management system (Remedy).

Provide support for Defense Logistics Agency employees and contractors for desktop/laptop and iPhone related issues through face to face or remote access.

Configure NIPR (Unclassifed) and SIPR (Classified) computers for new user issuance and or replacement with required software loads as stated by work order and user requests.

Provide support for DSS print customers for break fix issues and or new peripheral setup.

Provide customers with solutions to break/fix issues with deployed software throughout the enterprise.


TRUSTCOMM, INC. – Houston, TX Full time 2014 – 2016

Network Operations Technician

Provided customer support for VSAT and mobile terminal services (Hughes/Thuraya) via phone and remote configuration.

Created and updated local procedures for company workflow and content creation; standardized processes to streamline business operations and eliminate redundancies.

Trained multiple new employees on responsibilities and procedures for Network Operations Center; ensured continuity of service.

Managed and maintained company IT Service Management system (IssueTrak); established complete, accurate, and current incident tracking system guaranteeing proper resolution of issues.

Provides Mac OS X application support assistance, network integration support, and Mac OS X application training for company employees

Remote management of Windows 2008 R2 servers (VMware VSphere 5) running company incident ticketing system.

Remote management of Linux systems used in customer satellite modems.

24 hour on call Network Operations Center support for company employees and commercial satellite customers.

8x8 call center technician for out-sourced third-party customers requiring retrieval of archived database information for mission operation.

Over the phone training of military personnel.

UNITED STATES AIR FORCE NATIONAL GUARD – Houston, TX Full time 2011 – 2014

Operations Controller

Monitored and operated critical security alarm system; guaranteed timely and appropriate response to potential and real-world emergencies.

Trained civilian and military security personnel in critical mission and security procedures; maintained security of aviation assets valued over $50M.

Provided outstanding customer support and security/law enforcement aid to organic military personnel; communicated potential issues and provided guidance as required.

CREEKSIDE LOG CABINS – Walland, TN Full time 2008 – 2009

IT Manager

Managed company IT network infrastructure; provided on-site 24-hour support for commercial applications and hardware including integrated network appliances, workstations, and printing systems.

Monitored network traffic and ensured consistent data throughput availability during peak usage times; liaised with outsourced vendors to maintain service delivery.

Delivered program training to company employees as required; provided application support and network integration support to maintain business operations.


UNITED STATES ARMY – Various Locations Full time 2000 – 2008

Helicopter Pilot/Flight Operations Manager

Led 10 personnel in the execution of their primary and ancillary duties for 3 years; ensured adequate training, resource allocation, job performance, and career progression.

Managed flight operations for over $6M in aviation assets incurring over 4.6K flight hours per year; guaranteed availability of personnel and equipment for no-notice use in austere environments.

Oversaw organization IT assets; monitored computer usage, network operations, and integration to facilitate worldwide operations supporting national defense objectives.


Bachelor of Arts, Business Administration, University of Management and Technology, Arlington, VA – 2015



MCSA: Windows Server 2012 R2

MCS: Configuring Windows Devices


Server +

Security +ce

Healthcare IT Technician

iDirect IOM 3.x

Core Skills for VSAT Professionals

SatCom Fundamentals

FEMA IS (IS-100, IS-200, IS-700)


Air Medal

Army Commendation Medal (2)

Air Force Achievement Medal (2)

Korean Defense Medal

Iraq Campaign Medal



Contact this candidate