Customer Service Data Entry

LORETTA WILSON

**** *. **** ******, ***. C* Oak Lawn, IL. 60453 Phone: 708-***-**** ******.******@*****.***

Key Skills

Experienced in AS 400 Operations System

Micro Soft Office Suite

Telecommunications

10 Key Data Entry

Customer Service

Problem Solving

Critical Thinking

Administrative

LEAN System

SAP System

Radio Beacon

Education

Robert Morris College Chicago, IL

Certificate- Business Secretarial-1984

Statistical Tabulation Corporation

Chicago, IL

Certificate-Business/Data Entry

QUALIFICATIONS SUMMARY

An enthusiastic, resilient leader dedicated to building partnerships with a dynamic track record in administrative work, logistics and customer service. Areas of interest include: Logistics, emergency management, telecommunications and customer service.

Logistics/Customer Service Experience:

Indiana Sugar Operations Clerk 2016 – Present

Receive, enter and manage customer purchase orders from order receipt to shipment of product.

Serve as CS&L representation with our Customers (internal and external), providing Supply Chain and Logistics expertise.

Present ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies with a focus on balancing service and cost.

Analyze customer and logistics data by providing customer scorecards, implementing process improvements focused around key performance indicators and service level agreements.

Ensure customer satisfaction through processing complaints, responding to inquiries, providing shipment status.

Proactively working with customers by making information seeking contact, inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc.

Utilizing analytical tools, systems, data, and reports to identify and lead service improvements with assigned customer and CS&L initiatives.

Ability to lead small to moderate size projects or initiatives.

Ability to serve as subject matter expert with in functional area.

Ability to participate in on the job training/job shadowing with new employees.

Kuehne & Nagel Operations Clerk 2015-2015

Preformed order entry, billing of inbound and outbound trailer moves, scheduling and dispatch

Track and trace, responsible for lead sheets for warehouse pick and packing, schedule appointments

Ferrara Candy Co.

Oakbrook, IL

Dispatcher/ Clerk 2014 - 2014

Dispatch via computer working with brokers, sales team and Carriers

Support to customer service and planner analysis

Track and tracing of shipments, pre schedule appointments

Maintained compliance with the warehouses to implement any necessary changes in the supply chain to improve the company’s performance in delivery.

PJAX/Vitran Freight Systems,

Markham, IL.

Operations/Shipping Clerk, 2007 - 2014

Performed data entry and shipping manifest for drivers, conduct dispatch and customer service, telecommunication, schedule appointments, prepare shipping documents, prepare Canadian documents for international freight,

Performed file maintenance, billing, freight tracking, logistics management and problem solving. Responsible for daily scheduling, piece counts and delivery methods for warehousing, ocean and airway shipping.

Collected data and performed simulation and/or statistical analysis to extrapolate alternate scenarios. Provided analytical and modeling support to various company initiatives and utilization of the computer program and relational database systems. Miscellaneous activities and responsibilities as assigned by manager.

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