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Engineer Desktop Support

Navi Mumbai, Maharashtra, India
January 04, 2018

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Swarajya.D.Panigrahi mobile no- 976-***-****


To work in the well known company as a Computer Hardware & Networking Technician on acquired skills training and experience.


10th from S.S.C from Mumbai University in 2008

12th from H.S.C from Mumbai University in 2010

(BCA)Graduation from Pune University in 2013.


Basic knowledge of Computer software.

computer Hardware & Networking from CMS Institute is complete.

Technical Experience:-

Hardware Skills:-

Assembling and Disassembling the computer, Cabling.


Networking Skills:-

Installation, configuration and troubleshooting of operating systems

(WinXP/Vista/win7, Win8)

Managing and Administrating all user domains and accounts.

Windows mail, print server.

Installation, Configuration of Network Printer & Local Printers.

Installing internet data cards and configuring Wi-Fi network on the laptops.


Working as a Desktop engineer:-

Company: - Progressive infotech pvt ltd -[JUNE 2017 TO TILL DATE]

Designation :- Senior Desktop Support Engineer .

Client side:- DP World Nava Sheve, Navi Mumbai.

Key Responsibilities

Handling call logging Ticketing system through OTRS application.

Handling Network and device related calls of VMT( Vehicle Mount Terminal), RTG ( Rubber Tired Gantry ), Funtuzzi ( Funtuzzi Container Restacker ), L1 Support For Sparc’s and Zodiac application.

Creating users and account resetting calls.

Managing User complaints and implementation

Doing Installation & Maintenance of Local and Network printers .

Company: - Tech mahindra

Designation: - Desktop support engineer

Duration: - October 2016-April 2017

Roles and Responsibilities:-

Configuring the local and network printers.

Assembling & dissembling of computers.

Managing & troubleshooting local Printer & network printer.

We have to raise the tickect and resolved the problem of users.

Company: - Asia net communication limited.

Designation: - Desktop support engineer Duration: - August 2016- October 2016.

Roles and Responsibilities:-

Installing, maintaining & troubleshooting different operating system. P

Troubleshooting of Network Desktops.

Taking backup of Ms Outlook pts. Files and achieve files.

Managing & troubleshooting local Printer & network printer.

Company:- Cloud 9

Designation:-Desktop sypport engineer Duration: - August 2015- July 2016.

Roles and Responsibilities:-

Assembling & dissembling of computers.

Installing, maintaining & troubleshooting different operating system.

Installing, maintaining different hardware devices.

Troubleshooting various network & hardware problems.

Managing & troubleshooting local Printer & network printer.

Troubleshooting of Network Desktops.

Company: TVS Electronics.

•Designation: Dell engineer.

•Duration: Jan 2015- July 2015.

Roles and Responsibilities:-

Installation and troubleshooting of windows xp, vista, 7, 8, 8.1 etc.

Configuration of client and applications.

Configuring the local and network printers

Assembling and replacing the motherboard and desktop display of laptop.

Attending user calls and resolving the issues.

Company: Global Infocom network.

Designation: hardware networking engineer

Duration: Feb 2014- Jan 2015.

Roles and responsibilities

Performed maintenance on copy machines, Xerox scanner, printers, etc.

Performed server updates on a regular basis.

Performed troubleshooting, diagnosing, solving and replacing parts.

Repaired and upgraded old installed systems; configured new systems.

Documented the history of requests.

Continuously up-to-date regarding software.


Networking Engineering.

Computer Network & Security.

Computer Softwares and Mobile Applications.


English, Hindi, Marathi & Oriya


Date of Birth : September 15th 1990

Father’s Name : Mr. Durgacharan .K. Panigrahi

Mother’s Name : Mrs. Renu.D.Panigrahi

Nationality : Indian

Gender : Male

Languages Known : English, Hindi, Marathi and Oriya.

Permanent Address : FL-B/103, R.B.COMPLEX PLOT NO-14

SECTOR-16 /KAMOTHE-410209.


I do hereby declare that all the above information is true & best of my knowledge. If any information will found incorrect or illegal, I will be responsible for that.


Place: Mumbai


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