Team Lead Manager

Bailee M. Morgan

801-***-**** - **********@*****.*** - https://www.linkedin.com/in/baileemorgan

Portfolio: https://www.clippings.me/users/bmorgan

Dedicated and energetic writer with two years experience writing medical appeals writing and editing. Strong ability to change writing tone to match project, and explain complex terms in a simple fashion. Proficient in research with knowledge of multiple writing styles such as AP Format.

Skills

Wordpress

SEO/SMO

Proofreading

Mac and PC

Proficient with MS Office

Adobe Acrobat Pro

Training

Website Management

Presentations

Education

University of Utah, Bachelor of Arts, English 5/2014 Study Abroad: Regent’s University London - London, UK Summer 2013 Related Courses

Writing Effective Web Content

Communications and Social Responsibility

Reasoning and Rational Decision Making

Living in a Media World

Experience

Team Lead - Claims, Elevated Billing Solution South Jordan, UT 4/2015-9/2017

• Authored, edited and maintained internal newsletter from June 2015-December 2016

• Chief Editor of written medical appeals, completed over 100 cases per year

• Restructured the written appeals process for the department, resulting in a team average success rate of 44%, and a personal success rate of 67%

• Researched applicable policies, guidelines, and case files in order to craft appeal arguments

• Assigned written appeal cases to team of writers to ensure deadlines were met Collections Representative, Discover Card West Valley City, UT 1/2015-3/2015

• Assist senior collections representatives with contacting the correct party to begin collection efforts

• Successfully acknowledged and resolved card member concerns

• Recognized for highest transfer success rate on team Lead Teller, America First Credit Union Draper, UT and Las Vegas, NV 2/2011-12/2014

• Recognized in top ten percent of tellers in the credit union in October and November 2013

• Team lead for staff of four, including scheduling, one to one meetings, and training

• Assist members with multiple transactions, ensuring they receive the highest

• Act as manager when branch managers are out of office

• Researched member information for loan origination

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