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Team Lead Manager

Salt Lake City, Utah, United States
January 04, 2018

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Bailee M. Morgan

801-***-**** - -


Dedicated and energetic writer with two years experience writing medical appeals writing and editing. Strong ability to change writing tone to match project, and explain complex terms in a simple fashion. Proficient in research with knowledge of multiple writing styles such as AP Format.





Mac and PC

Proficient with MS Office

Adobe Acrobat Pro


Website Management



University of Utah, Bachelor of Arts, English 5/2014 Study Abroad: Regent’s University London - London, UK Summer 2013 Related Courses

Writing Effective Web Content

Communications and Social Responsibility

Reasoning and Rational Decision Making

Living in a Media World


Team Lead - Claims, Elevated Billing Solution South Jordan, UT 4/2015-9/2017

• Authored, edited and maintained internal newsletter from June 2015-December 2016

• Chief Editor of written medical appeals, completed over 100 cases per year

• Restructured the written appeals process for the department, resulting in a team average success rate of 44%, and a personal success rate of 67%

• Researched applicable policies, guidelines, and case files in order to craft appeal arguments

• Assigned written appeal cases to team of writers to ensure deadlines were met Collections Representative, Discover Card West Valley City, UT 1/2015-3/2015

• Assist senior collections representatives with contacting the correct party to begin collection efforts

• Successfully acknowledged and resolved card member concerns

• Recognized for highest transfer success rate on team Lead Teller, America First Credit Union Draper, UT and Las Vegas, NV 2/2011-12/2014

• Recognized in top ten percent of tellers in the credit union in October and November 2013

• Team lead for staff of four, including scheduling, one to one meetings, and training

• Assist members with multiple transactions, ensuring they receive the highest

• Act as manager when branch managers are out of office

• Researched member information for loan origination

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