Social Media Customer Service

NATHALIE ANGEL

704-***-**** ********.*******@*****.***

EDUCATION May 2018

Appalachian State University

Bachelor of Fine Arts and Applied Arts,

Major: Communications; Public Relations

Minor: Marketing

GPA 3.68

INVOLVEMENT

LAMBDA PI ETA Appalachian State University

COMMUNICATIONS HONOR SOCIETY

ALPHA GAMMA DELTA FRATERNITY Boone, NC September 2015 - December 2017 PUBLIC RELATIONS COORDINATOR

• Planned and implemented community outreach for the local chapter and all 120 members through contact tables and collaborating with philanthropies.

• Increased visibility of fraternity to campus constituents through five annual promotional and philanthropic events.

• Supervised social media chairperson to ensure effective brand management of fraternity. WORK EXPERIENCE

K LA BOUTIQUE Charlotte, NC

MARKETING INTERN June 2017 - December 2017

• Formed and maintained strong marketing partnerships with consumers and influencers by scheduling social media post though Hootsuite

• Increased brand recognition and reputation by gaining 1,000 Instagram followers.

• Increased customer engagement by creating email content, graphic design elements and weekly blog post.

• Designed print promotions using Adobe Photoshop

STYLIST December 2017- Present

• Effectively communicate and address customer service concerns with clientele to maintain and enhance customer experience

• Create social media marketing content on Instagram that reaches 11,000 followers. BLACK BYRD PARTNERS Charlotte, NC September 2017- Present RECRUITER

• Plan and coordinate schedule for managing principle.

• Conduct preliminary screenings of over potential 200 plus members.

• Ability to work independently, from a remote location while executing weekly goals. SKILLS

SPANISH

• Fluent verbally

• Intermediate in writing

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