Administrative Assistant Customer Service

Eric C. Boyd

** ********* *****, *****, ******* *0141

678-***-**** ***************@*****.***

OBJECTIVE

To obtain a technical support position within a professional environment that enables me to maximize and advance my computer knowledge and experience.

SKILLS

Operating Systems

Windows XP

Windows 7

Windows 10

Windows Vista

Hardware

Install, configure and troubleshoot PC’s

DSL modems

USB adapters

Video Cards

Sound Cards

Printer Settings

Security

Norton Anti-Virus

McAfee

Spyware

Virus and Spam removal

Firewalls

VPN’s

Networking

Subnet Masking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Active Directory

Mapped and Shared Drives

Software

Microsoft Word, Excel, PowerPoint, ATX, Taxwise

Customer Service

Strong written and oral communication skills

Strong ability to patiently assist customers with diagnosis and problem resolution by Phone and Remote Access

Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

EDUCATION

2015 – 2016 ITT Technical Institute Kennesaw, GA

Associate of Science Degree in Information Technology – Network Systems Administration

Graduation Date: January 13, 2016

2015 – 2016 ITT Technical Institute Kennesaw, GA

ITT Technical Lab Support

Troubleshoot, diagnosed and corrected internet connectivity and computer issues in person

Assisted customers with setting up Microsoft PowerPoints, Word and Excel

Configured internet browsers such as Internet Explorer, Mozilla Firefox

Configured e-mail clients

Cleared cache, reset internet options to default settings, reset TCP/IP and disabled start up items

Downloaded and installed USB and Ethernet drivers for internet.

JOB EXPERIENCE

September 2015/ March 2016 Customer Assistance Kennesaw, GA

(Aerotek) Wolters Kluwer - CCH Small Firm Services

Technical Support Representative

Assist customers with diagnosis and problem resolution by Phone Call and Remote Access

Troubleshoot, diagnosed and corrected computer functionalities

Assisted customers with setting up and constructing Software and Programs

Rebuilding and constructing a customer’s Database

Configured internet browser such as Internet Explorer 8 or 9

Created Shared Drives and Mapped Drives to other workstations

Worked with Database Repair executables

Downloaded Software onto Customers computer with suggestive settings

Constructed Programs/Software using Command Prompt

July-2016 to Present Administrative Assistant Kennesaw, GA

Sleep Med Therapy Services

Administrative Assistant

Creating Patient Accounts (Personal Information, Doctor Information.)

Maintain Confidentiality with patient information

Maintaining Daily Tasks, Reports and Assignments

Following Insurance guidelines for supplies

Responsible for generating and processing Regional CPAP Life orders

Return all calls, voicemails and emails within a 24-hour period

Providing Patient Health Benefits

Troubleshoot Equipment Questions

Process an average of 20+ orders or more per day

Heavy data entry with registering patients in database

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