Customer Service Administrative Assistant

KATHRYN R. REALES

Discovery gardens, Jebel ali Dubai, UAE

Mobile No.: 054*******

Email address: **********@*****.***

SUMMARY

Dedicated and focused individual who excels in prioritizing, completing multiple tasks and following through to achieve project goals.

HIGHLIGHTS

Dedicated team player

Customer Service Oriented

Documentation

Filling

Reporting

MS office proficient

EXTRA CURRICULAR ACTIVITIES

Event Organizer

Sales Agent (Buy and Sell)

Cook and Bar Server

EXPERIENCE

July 2012 – May 2016 .

Celebrity Sports Plaza, Inc.

Administrative Assistant

Receive/place outside or local calls

Send memos, letters, billing to concerned department and concessionaire’s

Safekeeping /filling of documents.

Check and sort out documents and records

Conduct physical Inventory and reconciling records

Processing payroll of concessionaires, water / electrical bill

Canvassing and receiving item from suppliers

Processing Business permit, Realty tax, Company vehicle registration & maintenance, Application for telecommunication of all the officers,

Reporting and assisting the Admin. Manager in monitoring under the departments supervision

Housekeeping Personnel

Driver and Gardener

Security Guard

Storeroom and Purchasing Office

Attends meeting in absence of superior

Reportorial

January 2011 – June 2012

Celebrity Sports Plaza, Inc.

Front desk Officer In charge

Oversee the front desk personnel in assisting members and reporting.

Attends to members and guests inquiries/clarifications, complain and request regarding availment of club facilities and explain the policy of the club.

Receives and connects incoming calls to respective local phone lines.

Receives lost and found items and logs important information such as where, when, and who found the certain item.

Promoting events

Checking daily transaction, weekly, and observation reports and file all the inter office memo and other documents.

Issue Verification Form for those members/dependents who left their membership card.

Records all company calls, incidents, comments and suggestions reports and forward to it the department concerned or the certain person.

August 2003 – December 2010

Celebrity Sports Plaza, Inc.

Membership Affairs Assistant

Assist and answer members and guests inquiries.

Process member’s ID, Temporary Cards and Camp Cards.

Receives complete documents for new application of membership.

Process Membership Movement Report.

Encodes new members and dependents to the system.

Make room reservations at Baguio Country Club and Subic yacht club for members and dependents.

Update Records Data, Files and scan documents.

Handles member’s complaints, suggestions and other request.

Answer phone calls.

Process daily, weekly and monthly revenues.

Receive / Assist members in paying monthly dues, transfer fee, change nominee fee, and ID charge

July 1999 – March 2001

Quezon City Sports Club

Banquet Coordinator

Assist members and guest inquiries

Receives payment in reservation of event

Event Organizer

October 1997 - March 1998

Working Student

Texas Chicken atb.

Customer Relation Specialist

Promote product / Marketing

EDUCATIONAL

Trinity College of Quezon City

Bachelor Science of Hotel and Restaurant Management, 1999

PERSONAL INFORMATION

Nickname : KATHY

Date of Birth : Nov. 14, 1978

Place of Birth : Philippines

Age : 38 yrs. old

Height : 5’4

Status : Married

Nationality : Filipino

Visa Status : Visit Visa

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