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Project, Program Manager, SDLC, Agile, IT

Lawrenceville, Georgia, United States
100 per year
January 05, 2018

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*** ******* **** **. 770-***-****

Lawrenceville, GA 30043


To contribute a proven record for success and excellence coupled with over 20+ years of IT experience to increase profitability in your organization in an IT Project Management or Release Management Capability from Project Level to Portfolio Level.

Professional Profile

Portfolio Manager with Risk and Risk Avoidence strategies within the Release, Change and Infrastructure model at Bank of America.

Release and Release Management on an Enterprise Scale as well as Portfolio level.

Portfolio experience includes Credit Card and Banking Security with a focus on Cyber Security on Banking Websites as well as mobile devices which includes NPTI information.

Program Manager with several high profile projects running at the same time.

oSeveral Off Shore and On Shore Direct Reports and Project Teams

oSample budgets include projects over 10-20 million with a portfolio/program scope over 40-50 million.

Most teams were Accenture or IBM teams with the Project/Small Program Manager reporting to me for budgeting and delivery.

Senior Project Manager focused on delivering projects on-Schedule, within Budget, and with desired results over the course of the entire Software Development Lifecycle (SDLC).

Managed Teams offshore (Accenture, TechSys) and near shore (Infosys, HP, IBM) including development teams as well as design teams.

oSome of the folks were my direct reports on a cycle offshore before coming back onshore.

PMP Certified Project Manager with expertise in:

o Project Definition

o Project Planning

This includes Financial Planning as well as Budget forecasts as needed

Project Schedule adherence to required criteria

o Project Implementation

Includes Project progress reports and Data Analysis to avoid issues or scheduled or budget creep

Issue tracking via REMEDY or PEREGRINE or MAXIMO as well as any change management requirements that the issue may entail

o Project Risk Management

o Project Communications

o Effectively managing project team resources by understanding the team dynamics of players and assigned roles.

o Effectivley using project tools such as SharePoint, MS Project, MS Office, Quality Center, etc to manage and monitor projects and programs as well as provide reporting functions for the team and clients

oWorked with Agile and LEAN Methodologies as well as WaterFall. This includes Scrum and ScrumMaster courses through PMI.

Resourceful, creative problem-solver with a high degree of aptitude to analyze and translate complex customer requirements and business issues and design/implement innovative custom software solutions.

Customer-focused, highly motivated self-starter with effective customer-service skills and proven ability to manage the technical aspects and pre-sales projects, architect tailor-made customer solutions, build relationships, communicate solution strategy and product offerings.

Articulate communicator who can fluently speak the language of both people and technology, blending technical expertise with excellent interpersonal skills while interacting effectively with customers, staff, and technical/development teams.

Technical and System knowledge from 7+ years of experience of IT Infrastructure with expertise in the BellSouth Information Technology Engagement Processes (ITEP), BellSouth Architectural Standards and the BellSouth Change Control Process.

Professional Background:

Bank of America August 2007-October 2017

Shared Operations Technology and Infrastructure Support

Portfolilo, Program and Project Change and Implementation AVP August 2009-October 2017

Portfolio Manager Document Card Processing Systems Technologies

Program and Releae Manager for Various Projects within the portfolio using Agile, KanBan and Waterfall technological approaches-all meeting ITEP and SDLC appropriate processes.

All production releases within the Document Card Processing and Statements Technologies Portfolio when through me for both issue resolution and tracking to upper management. This includes monitoring Jira, Quality Center, Remedy, Peregrine, Maximo, REM and SharePoint Tracking and reporting.

Portfolio/Program Teams Software Configuration Management processes controlled by Enterprise Release and Implementation teams and tracked via Perforce and Sharepoint for Version control.

REMEDY Change Cooridinator – handling change requests for the entire portfolio while training the coordinator for the various teams.

Includes Image Utilities, Card Processing Teams, Document and Statement Processing teams.

Risk evaluation and Risk Matrix with respect to production environments as well as enterprise releases

Integrated and Montly Release Coordinator for the Portfolio

Reported to SOT Release Management for the DCPST Portfolio on normal enterprise releases including Integrated releases.

Responsible for Troubleshooting and reporting on issues during releases

Tracking change progress throughout the release processes

Building plans including PRISM DTS plans

Adherence to Risk Management processes as directed by Bank of America Corporate Directive

Image Utilities

Release and Change Management August 2007 – August 2009

As a Project Manager Image Utilites Team – Managed various projects and business requirements as well as manage implementing the solution

LaSalle Transformation and acquisition by Bank of America

Richardson to Wyndham Tx data center move and retirements.

Merrill Lynch acquisition by Bank of America

Country-Wide acquisition and absorption into Bank of America

Retirement of short term storage solutions and implementing CD Rom solutions

Directly responsible for project plan implementation and solution presentation to team as well as Channel Partners to Image Utilities. This includes and not limited to Strata Deployments, Strata Master Index Deployments, Global Content Archive Deployments and Business Bridge Solution.

This includes associated Change Work with Peregrine system as well as Maximo Change System and required integral work with Enteprise Release Management via PRISM.

AT&T / Bellsouth Technology Group June 1999 – August 2007

Prime Integrator, Program Management

As a Prime Integrator- Technical Director for the Web Solutions Group (WSG), I successfully and effectively managed application development activities, building out new IT infrastructure, and WSG change control process for all thirty-four WSG applications. For each project, I develop and implement the following:

Project Definition – develop objectives, Work Breakdown Structures and identify resource requirements as well as all stakeholders involved in the project.

Project Planning – assign responsibility, sequence and schedule deliverables, and protect the plan.

Project Implementation – monitor and modify project based on actual milestones and issues, closeout and evaluate outcomes against objectives, capturing lessons learned, and archiving artifacts.

Project Risk Management – identifying any risk and evaluating how it may affect the project, evaluating any risk and risk interaction to assess the possible project outcome, and facilitating enhancement steps and responses to risk.

Project Communications – clarify and state project goals, develop project monitoring/control systems and project evaluation mechanisms, and manage performance by setting expectations, monitoring performance and providing feedback..

Directly responsible for planning, coordinating, and managing the application lifecycles for numerous applications to include software designed to facilitate order provisioning and delivery, document generation and management, tracking and reporting tools, workflow tools, content management systems, financial systems, and call-center management applications.

Patent Recommendation as the Project Manager implementing an emergency Generator Tracking System in BellSouth to be used as corporate-wide implementation to assist in emergency and crisis management.

As an Application Architect for specific projects to include NetVPN and BIS Initiatives in BellSouth, effectively interviewed customers for gathering business requirements, supervised the prototyping/wire framing of the application, managed back-end Java resources, and implemented the application into production.

Developed, implemented and supporting various Financial and Customer Care applications not covered above.

Managing all infrastructure operations for WSG to include managing all Unix and Windows servers, repair initiatives, and user desktop update testing.

Change Control Manager for all Projects in WSG. This includes any work orders that are required to interface with EDS, Accenture and other IT organizations.

BellSouth Business Systems December 1998 – June 1999

Project Manager and Support Consultant

Worked with implementation of Y2K platform and application compliance upgrades to Windows NT

Owned BellSouth Business Systems General Ledger Systems – SOLOMON General Ledger and Crystal Systems Reporting.

oMaintained Server environments and upgrades per Sarbanes Oxley Standards and PWC recommendations.

oManually maintained hands on server maintaince per SOX standards as well as directed union employees on recommended platform wiring and printers.

Ghosted images and backups.

Performed Data Center work including Server Decomission and Installation.

Restorations to user machines.

Repair to user machines and servers in the BellSouth Corporate network.

User Interview and machine documentation.

Millennium Computers, Inc. Charleston, SC October 1995 – November 1998

Vice President

Lead Technician and Troubleshooter

Operated and maintained various other environments to include Windows 3x, 9x, NT and TCP/IP protocols.

Qualified as a Microsoft Solution Provider as well as service technician for companies such as Compaq, Hewlett Packard and Sharp.

Oversaw product support to include QA and the outside support for networks and PC repair.

Supervised training of all subordinates in the corporation to include MCSE training for all technicians.

Medical Diagnostics Technologies March 1995 – October 1995

Engineer/MDT Hydraulics Electronic - March 1995 – October 1995

Quality Assurance and Hydraulics Installer

Built and designed electronic components for Medical Equipment

Designed various interface and components using AutoCAD

US Navy/USS Sturgeon - October 1990 –February 1994

US Navy/USS Drum - June 1986 – September 1990


August 2004 – August 2006 AA Computer Information Management

November 2002 Project Management Professional Certification

October 2000 – December 2001 Masters Institute towards BA in Information Technology Management

October 2000 A+ Certification

January 1989 – September 1990 Cleveland Institute of Electronics towards AA Electrical Engineering PACE program US Navy

September 1998 Microsoft Certified Professional

July 1987 – June 1988 Naval Nuclear Power School and Naval Prototype Training Unit – AAS in Applied Sciences

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