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Customer Service Administrative Assistant

Location:
United States
Posted:
January 02, 2018

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Cheryl Freeman

Birmingham, AL *****

ac3vwq@r.postjobfree.com - 205-***-****

WORK EXPERIENCE

Customer Service Representative

David's Bridal - Hoover, AL - January 2017 to Present My mission is to build meaningful customer relationships by making an excellent first impression. I ensure that all customers are provided with Services as detailed in the company's mission statement. I ensure all scheduled appointments are made accordingly as well as greet and escort customers to the alterations department for their appointments. I complete alterations tickets for each customer by making first and pick up fittings appointments. I also complete all event management transactions as needed for alterations. I answer the telephone with in four rings using the proper greeting and I also complete customer confirmation calls. I participated in scheduled store meeting and I am in compliance with all federal, state and company safety codes and standards.

Cafeteria Food Server

Ted's Cafeteria - Birmingham, AL - January 2015 to September 2016 Prepare array of dishes for different catering events for people numbering anywhere between 6-500 people. On a daily basis, serve up to 200 people in a timely manner. Use customer service skills to make sure each customer has a pleasant eating experience. Clean serving station when finished.

Training Technician

The ARC of Jefferson County - Birmingham, AL - April 2009 to November 2011 Shared knowledge and encouraged development of others to achieve specific team goals. Planned and Organized - Refined planning and organizational skills that balance work, team support and response in a timely and professional manner.

Systems knowledge - Experience in preparing and analyzing reporting data for management accurately and to timescales.

Administrative Assistant

The ARC of Jefferson County - Birmingham, AL - November 2005 to March 2009 Was Administrative Assistant for entire Residential Program Collaborated with each office territory and developed processes to enable compliance and recruitment of resources while following medical client guidelines and contracts. Processed background checks, coordinated drug screenings and expedited preparation and compliance of files for health organization accreditation.

Monitored consumers files for monthly compliance requirements by utilizing computer system to generate reports.

Carried out various audit checks to ensure the correct procedures have been carried out and to identify and follow- up requirements.

Scanned confidential documents into electronic filing system and categorized them for retrieval and review. Training Specialist

The ARC of Jefferson County - Birmingham, AL - August 2003 to October 2005 Coached and counseled employees on objectives for consumers. Conducted training in house and on computers and coordinated all orientation sessions for new hires. Recruited and scheduled staff to ensure balanced coverage at any location, at all times Adapted and revised weekly schedule to consist of maximum 40 hours as regulated Documented behavior on a daily basis and forwarded reports to Unit Coordinator. Worked pro-actively with the management team and maintained awareness of upcoming events. Attended monthly meetings which were required to implement new training strategies. Group Home Manager

The ARC of Jefferson County - Birmingham, AL - October 2001 to August 2003 Entered in new hires, processed transfers, promotions and terminations. Ensured all employees time punches in timekeeping system were correct and electronically sent to Home Office. Researched employee issues to include payroll and benefit questions and worked with appropriate company departments to resolve them by reviewing the company handbook and policies. Recorded employee attendance, personal and vacation time and reported all leaves of absence to the benefits department on a monthly basis.

Coordinated daily operations including daily morning staff meetings, addressed and resolved customer complaints. Dealt with difficult consumers with a calm and fair approach, using both diplomacy and empathy when required.

EDUCATION

Bachelor's in Communications

Miles College - Fairfield, AL

January 1997 to May 2001

MILITARY SERVICE

Service Country: United States

Branch: Army

Rank: Specialist E-4

January 1989 to August 1995

GROUPS

Delta Sigma Theta Sorority



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