Customer Service Quality

Robert J Kegel

** **** *** ****** **** Hill NJ, *8021

856-***-**** *********@*******.***

SUMMARY OF QUALIFICATIONS:

Seasoned Manufacturing Professional with extensive experience in the organization and the direction of production processes, while maintaining the highest standards of quality. Manufacturing background emphasizes production, distribution, printing, and packaging of consumer goods and materials, fulfilling the requirements of the highly demanding health care and financial industries while meeting customer’s delivery requirements. An effective communicator and leader with strong organizational and project management skills set, and a proven record in improving quality, increasing profitability and reducing costs of operations using the 5s and Lean principles.

Standard Register/Taylor, Inc., Monroe Township, New Jersey 08/97 to 3/17

Production Manager

Quality/Process Improvement Manager

Responsible for all Plant Center Scheduling/Production activities for a three shift operation which include, Safety & Compliance, Maintenance, Training Programs, scheduling of all equipment and Quality Assurance. Responsible for developing and directing plant and project operations, utilizing knowledge of product technology, utilizing lean and six sigma practices, and productive use of human resources to achieve volume, cost, and quality control objectives. As Quality and Process Improvement Manger responsibly included monthly 5S and quality audits, the maintenance of weekly/monthly/yearly quality assurance metrics generating monthly PowerPoint presentations to review with all employees. Processing of required A3’s (root cause/correction actions) for non-conforming product generated from this facility. All quality and SOP training. Facility had over 120 employees generating over $32mm annually.

Accomplishments:

Facility ranked #1 in both Manufacturing and Distribution in 2015 and 2016.

Worked directly with customers and sales on press color approvals and special projects.

Below budget on all cost lines and above on all revenue/profit lines in 2015.

Made safety the number one priority facility wide and helped develop a successful functional plant safety program. We have had 2273 days without a safety incident or lost time accident.

Helped lead the implementation of lean and 5S practices throughout the facility achieving an overall culture change improving OEE by more than 29%, achieving record low labor percentages and material cost.

Converted to a JIT system for all raw materials leading the company in inventory turns and increasing cash flow.

Implemented a SOP/GMP driven quality system reducing outside customer non-conformances to .029% and a cost of quality of .009% the best companywide.

Increased on time delivery to 99.6% in 2016 from 97.9% in 2015.

Implemented an employee Process Improvement program getting the entire plant engaged completing 62 projects saving over $288k in 2016 the best companywide.

The Monroe facility was so successful with 5S implementation; Corporate asked my team to put together a training program to train other sister facilities.

Implemented a system of total employee accountability and empowerment involving all process owners in decision making process.

Value stream mapped entire process reducing non-value added processes and increasing cycle time by more than 20%.

Helped develop plant-wide personnel objectives, productivity improvement procedures, formal preventive maintenance program, and an in-house repair program reducing machine down-time by more than 80%.

Facility implemented Green Initiative and achieved 98% Landfill free status saving $18k a year in waste management cost.

Digital Print Administrator

Responsible for making sure orders flowed through the office into production without any issues contacting

Customer if there were any questions. Schedule with production to assure finished gods were delivered when customer required. Verified that products meet strict SOP quality standards before shipping. Coordinate with customers when special projects came into production assuring customers’ needs were being meet.

Accomplishments

Worked with sales, client care, customer service and production to manage high profile financial company

that required same day service.

Implemented visual practice to help identify and locate work tickets based on when customer required

delivery.

Digital Print Operator

Responsible for running work with meticulous attention to detail while consistently following processes

and work instructions. Recognizing that each and every order produce had to maintain or exceed customer

expectations. Was very involved in the center safety team as well as assisting in and trying to improve

processes.

Education:

Widener University 1984-85

Overbrook Region High Scholl 1981-84

Skills / Abilities:

Excellent customer service skills can work in Microsoft Word, Excel and Acrobat as well as Company’s programs.

Forklift certified

Experienced running Xerox Docutechs 6180, 6135,135 and Oce as well as Xerox Color 8000, 5000 and Igen 4

Operate various Bindery Equipment such as the – folder, cutter, puncher, poly wrapper, laminator, Duplo Also coil, comb, Wire-o, Velo and perfect bind

Interest / Hobbies:

Theater – have season tickets at local theater

Sports – Partial Season Ticket holder for Phillies and bowl in mixed league as well as play co-ed softball

Music – Love to see live music and play keyboards

References will be furnished upon request

Contact this candidate