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Manager Quality Control

Mississauga, Ontario, Canada
January 02, 2018

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**** ********** **** #****

Mississauga, Ontario

L5N 2S6


Career Objectives To obtain a position in which I can learn and further develop my skills,

knowledge and experience while contributing to the goals and objectives

of my employer.

Highlights Confident leader Strong independent team player

Customer oriented Strong independent contributor

Creative thinker Trustworthy &dependable

Assertive when required


Strong analytical & problem Hardworking

solving skills

Computer Skills Microsoft Word, Outlook, EDI/ORS, Excel, ITMR4, SAP, P2P


DHL Global Forwarding July 2011 - November 2016

Customs Team Leader

• Handle new accounts, setting up databases, clearance processes

• Manage work scheduling and work priorities for 11 staff members

• Handle holiday schedule and coverages during time off

• Quality control of all employee entries to ensure accuracy

• Address and resolve customer complaints

• Engage with warehouse, cartage companies, etc. to ensure cohesive flow

• Begin the B2 process and work with Compliance to process errors

• Collaborate with Billing Department to process supplemental entries and supplemental


• Approve payables for the department – handle any discrepancies

• Work with other departments to improve the flow between all parties involved (air, ocean and


DHL Global Forwarding June 2006 – July 2011

Customs Key Account Specialist

• Prepare and submit entries for specific high profile accounts

• Prepare landed cost reports on certain clothing accounts

• Edit and maintain Excel summary for incoming shipments

• Quality control on entries submitted by all ports for specified clients

• Provide tariff classifications where required

DHL Global Forwarding October 2003 – June 2006

Customs Compliance Specialist

• Prepare and submit refund and drawback claims to CBSA

• Receive NAFTA certificates to ensure accuracy

• Edit and maintain Excel summary of NAFTA certificates

• Quality control on entries submitted by all ports for specific clients

• Provide tariff classifications on received inquiries

• Manager relief for various ports upon request

Canada Customs Revenue Agency June 2002-September 2003

Customs Officer

• Dealing with passengers arriving into Canada (Pearson Int’l Airport)

• Conducted luggage searches, Secondary searches and seizures, arrests

• Clearing brokers

• Dealing with general public responding to customs questions.

Danzas AEI Inc. June 1999-June 2002

Customs Supervisor, Account Specialist, Import/Export Clerk

• Problem solving

• Hiring/disciplining/firing employees

• Documentation

• Clearing freight

• Dealing with warehouses (re: storage, shipping/receiving)

• Billing

• Dealing with clients

• Dealing with customers directly

• Arranging deliveries both local and to/from USA

• Relieving managers (Fort Erie, Windsor, Sarnia)

General Customs Brokers April 1995-June 1999

Import/Export Clerk

• Arranging customs clearance

• Dealing with customs, clients and transportation companies

• Arranging deliveries locally and to/from USA

Peace Bridge Custom Brokers June 1991-May 1995

Import/Export RMD Clerk

• Arranging customs clearance

• Billing

• Dealing with customs, clients & transportation companies


Loyalist College, Belleville, Ontario

• Graduated with diploma in Law & Security – Customs Administra tion

Campbellford District High School, Campbellford, Ontario

• Grade 12 diploma


CSCB Qualification Certificate AQM On-line Training

Certificate First time manager training course

First Choice 6 Sigma Bronze Champion

Hobbies Hockey, baseball & golf, Minor Hockey Coach, Minor Hockey Referee

References Available upon request

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