Resume

Sign in

Customer Service / Human Resource Enthusiasts

Location:
Nigeria
Posted:
January 02, 2018

Contact this candidate

Y E T U N D E T A O F I Q A H A D E L E K E

ac3vtr@r.postjobfree.com;

Mobile: 080********

P L O T 1 3 2 7, O L A L E Y E O L U W A S T R E E T O F F R A J I R A S A K I E S T A TE

G R A A MUWO ODOFIN,L A G O S .

Resume

OBJECTIVES

A Human Resource enthusiast, who would love to be part of your organization Human Resource team to promote a workable environment of innovative ideas, dynamic management and knowledge that will enhance the growth and development of the organization to meet and exceed it's set out goals and objectives.

EMPLOYMENT & WORK EXPERIENCE.

PORTHARCOURT ELECTRICTY DISTRIBUTION COMPANY

August 2016 – December 2017

Customer Care Officer

To resolve problems that arises from poor service delivery to PHED customers complaints, determining the problem, selecting and the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

Maintains customer records by updating account

information.

To ensure customers complaints are handled in compliance with the company’s guideline and polices.

Resolve customer complaints via telephone, electronically or face to face.

Ensure and provide quality service to both internal and external customers.

Interact with customers to provide and process information in response to inquiries, concerns and requests about our product and services.

UBEJI GRAMMAR SCHOOL, Ubeji Warri May 2015– April 2016 Basic Technology Instructor (NYSC)

Design and implement daily lesson plan for Basic technology classes.

Motivate and challenge students through active learning, report and class presentation.

Mediate classroom conflict.

KOLISILE INVESTMENT LTD July 2013 – Dec 2013 Site

Engineer (Industrial Attachment)

Assign daily work to workers onsite.

Supervised daily construction work on site.

Gained project management and supervisor knowledge. SLOK NIGERIA LTD Dec 2012- June 2013

Front desk officer Technical Department (Industrial Attachment)

Taking daily reading of vessels activity.

Forward complains and requests received from vessels and ensure proper follow up.

Gained administrative and organization knowledge. SKILLS

Interpersonal skills

Time management skills

Problem solving skills

Communication skill (oral, written and verbal)

Good teamwork skills

Analytical skills

Social media skills

Client servicing skills

Organizational skills

Microsoft office skills

Multitasking skills

EDUCATION

Federal University of Technology, Minna 2009- 2014 BTECH in Industrial and Technology Education. (Major - Building Technology and Education)

Nigeria Navy Secondary School Borokiri Port-Harcourt2002 – 2008 Senior School Certificate Examination

PROFESSIONAL CERTIFICATIONS OBTAINED

Chartered Post Graduate Diploma in Customer Service 2015 Relationship Management

TRAININGS ATTENDED

Health and Safety Executive (HSE 1) 2015

Project Management Professional 2015

PERSONAL DATA

Date of Birth: 19/06/1992

Marital Status: Single

Sex: Female

State of Origin: Kwara

HOBBIES

Reading books, Researching and Internet surfing

REFERENCES

Available on request.



Contact this candidate